PTP2 quits with an error  

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Maukoop.nl
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PTP2 quits with an error

by Maukoop.nl » Fri Jan 06, 2017 9:30 am

When I close my project, PTP2 quits with an error, I did send some reports. Can you look into this for me?

Thanks in advance.

p.s. I don't hope the project is corrupt.

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Annis
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Re: PTP2 quits with an error

by Annis » Fri Jan 06, 2017 10:09 am

What the error?

Did you send the crash reports with the same e-mail as your forum account?

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Re: PTP2 quits with an error

by Maukoop.nl » Fri Jan 06, 2017 10:11 am

Yes, that should be the case.

Just sent another one.

The error is just, it does not close the application well. It does not show the last project in recent projects list.

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Re: PTP2 quits with an error

by Annis » Fri Jan 06, 2017 10:22 am

Ok I'll check. Are you on Windows or Mac?

And the error that shows when it closes?

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Re: PTP2 quits with an error

by Maukoop.nl » Fri Jan 06, 2017 10:24 am

Please have a look at attached screenshot.
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Screen Shot 2017-01-06 at 10.13.07.png
Attached is a screenshot from the error.

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Re: PTP2 quits with an error

by Annis » Fri Jan 06, 2017 10:37 am

Okay so that's not an error, just the crash reporter.

Do you have any third party plugins in Panotour or your project?
If so, does it crash when you're exiting a project that doesn't have 3rd party plugins?
Does it crash when you close the software or close the project (Ctrl+W)? Or both?

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Re: PTP2 quits with an error

by Maukoop.nl » Fri Jan 06, 2017 10:49 am

As far as I am aware: these are all built-in plugins. Please confirm:

    • 8x simple button for a single pano
    • previous/next strips
    • circles control bar
    • pdfbox
    • website box
    • gallery
    • simple button

As seen in screenshot, I am on macOS.

It does not crash when opening and closing another project (with less plugins.)

I did create a template, start a new project, import the same panorama's, did nothing else, build the tour, save, close. It did crash again. Seem something is wrong with the combination of the plugins? edit: I did apply the template.

When Quiting PTP, it crashes and the Kolor crash reporter gets a new dock icon (same as PTP.)
When hitting CMD+W it crashes too, but the Kolor crash reporter uses the same dock icon.

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Re: PTP2 quits with an error

by Annis » Fri Jan 06, 2017 11:14 am

Circles Control Bar is an external plugin.

Does the same project without that plugin cause crashing?

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Re: PTP2 quits with an error

by Maukoop.nl » Fri Jan 06, 2017 11:16 am

I fixed the crashing by reducing the 8x simple button for single pano to 1. Crash is now gone. Seems that was the problem.

Though one thing I cannot get done, is opening a website in a website box in the tour. Are there known bugs in 2.5.5? I'd like to open the websitebox via point hotspots.

Since it was crashing before, I thought this was probably relating to each other. Now it does close as it should, it seems these issues are not related. Could you give any advice?

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Re: PTP2 quits with an error

by Annis » Fri Jan 06, 2017 11:20 am

Oh so simple button for single pano too? That is also a 3rd party plugin.
So with only one instance of the panospecific simple button and circle controlbar there is no crash?

The website box is a separate issue you need to create a separate topic for that, for easier search and indexing of each question/issue.

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Re: PTP2 quits with an error

by Maukoop.nl » Fri Jan 06, 2017 11:25 am

Ok. Thanks. Going to one Simple button is indeed solving the issue. Please close / mark this thread as solved.

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Re: PTP2 quits with an error

by Annis » Fri Jan 06, 2017 11:27 am

It's not solved if you have to remove part of your project!

It's a workaround at best.

I'll file a bug report with the devs, see if I can find something out.


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