PTP 2.5.5 - Tour not working on IOS  

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Vishal Mathur
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PTP 2.5.5 - Tour not working on IOS

by Vishal Mathur » Thu Dec 22, 2016 1:45 pm

Hi All,
I had updated my sw to latest verion 2.5.5 & had developed a tour, now i have uploaded on my server but I'm unable to view the tour on any of the IOS (Iphone) device. Is there anything separately I have to do to make the tour compatible with IPhone?
Because in the previous versions of PTP it used to work with our any issues.
Other details of the tour are: It has a splash screen followed by a liitle planet effect panorama. There are NO videos in the tour currently. I'm working on Win 10 platform.
Pls help & guide me for a solution.
Thanks, Vishal

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Re: PTP 2.5.5 - Tour not working on IOS

by Vishal Mathur » Fri Dec 23, 2016 2:36 pm

Have tried to open it on IOS with chrome & safari browser, but the tour is not showing. Only the little planet effect stays on the screen.

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Re: PTP 2.5.5 - Tour not working on IOS

by Annis » Fri Dec 30, 2016 11:30 am

Can you share the link to the tour?

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Re: PTP 2.5.5 - Tour not working on IOS

by Vishal Mathur » Fri Dec 30, 2016 5:19 pm


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Re: PTP 2.5.5 - Tour not working on IOS

by Vishal Mathur » Sat Jan 21, 2017 3:50 pm

@annis,
Can you pls tell me how to resolve the issue of tour not opening in IOS. I had been waiting for some help here.
here is the new link: www.brandcammedia.com/anantaradubai
Request you to please let me know the issue at the earliest.
Regards, Vishal

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Re: PTP 2.5.5 - Tour not working on IOS

by bdd » Mon Jan 23, 2017 11:34 am

I think that the issue comes from the splashscreen that is too big to be handled by iOS :
http://www.brandcammedia.com/anantara/i ... ow_res.jpg
A width of 12000 pixels is too big to be displayed on mobile devices.

Gérald


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