Panotour Pro 2.5 tour doesn't work in IE 11  

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Ceot
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Panotour Pro 2.5 tour doesn't work in IE 11

by Ceot » Tue Dec 13, 2016 5:53 pm

Hello,

The following error message appears when trying to open tour in IE 11 browser:

ERROR: HTML5 Browser with WebGL or CSS3D support required!

The message appears despite the WebGL test runs successfully on get.webgl.org site in this browser, we see a spinning cube there.

Tour runs in other browsers successfully.

Tour location: http://el.fa.ru/3D/tour.html

IE 11.447.14393.0
IE update version: 11.0.37
Windows 10 64-bit

Any help would be appreciated.

With my best regards,
Iaroslav Vassiliev

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Annis
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Re: Panotour Pro 2.5 tour doesn't work in IE 11

by Annis » Wed Dec 14, 2016 10:58 am

Hello and welcome to the forum,

Are you viewing the tour from the link in your post?
I have the same configuration as you (OS and IE version) and the tour displays with no issue.

À propos d’Internet Explorer.png


Do you have any widgets/modules installed or changed any of the default settings of the browser?

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Re: Panotour Pro 2.5 tour doesn't work in IE 11

by Ceot » Wed Dec 14, 2016 4:04 pm

No, no add-ons are installed except Flash и Silverlight. We have reset all settings to default, IE has such button, but nothing changed. It's very weird.

Do you know what exactly is checked when this error message is thrown?

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Re: Panotour Pro 2.5 tour doesn't work in IE 11

by bdd » Thu Dec 15, 2016 9:17 am

Where is this message thrown ?

Code: Select all
ERROR: HTML5 Browser with WebGL or CSS3D support required!


Is it in the black console of the viewer ?

We do not reproduce this issue here with IE11 on different desktops.

Gérald

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Re: Panotour Pro 2.5 tour doesn't work in IE 11

by Ceot » Thu Dec 15, 2016 9:46 am

Error message is shown right in the center of the web page when trying to access the tour. It's black on white background.

We can't reproduce this error on other desktops too. The problem is that we desperately need the tour to work right on that two machines where it doesn't work now, it's two presentational machines where we must represent the newly made tour.

We can make changes to JS and collect debug data if you require any.

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Re: Panotour Pro 2.5 tour doesn't work in IE 11

by Siewers » Thu Dec 15, 2016 4:46 pm

i've had the same problem with a tour, rebuilding the tour and uploading it again mysteriously solved the problem.

Do you have some kind of IIS authentication on the two presentation computers?
Does the tour work in compatibility modus on IE11?

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Re: Panotour Pro 2.5 tour doesn't work in IE 11

by Saulius » Wed Dec 21, 2016 6:02 pm

Hello,

I have the same problem to view tour on IE 11. I am using Panotour Pro 2.5.5
Header crashed, tooltips crashed, websitebox do not open iframe`s and maybe something else...
Cant find a solution so just have to disable the tour if someone is using IE 11.
There is a link to the project http://3dvilnius.lt/birzu-pilis/

Any suggestion or some usefull links?
Thank you!

Best regards,
Saulius

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Re: Panotour Pro 2.5 tour doesn't work in IE 11

by bdd » Thu Dec 22, 2016 9:57 am

Saulius, we cannot check your tour on IE, as you do a check by your own on IE :

Here is the message you display on IE :
Code: Select all
Deja projektas palaikomas tik šiuolaikiškomis naršklėmis - siūlome naudotis Microsoft Edge, Google Chrome arba Mozilla Firefox.



Gerald

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Re: Panotour Pro 2.5 tour doesn't work in IE 11

by Ceot » Thu Dec 22, 2016 11:17 am

-> Siewers
We have rebuilt the tour, but the problem persists.
The tour doesn't work in compatibility mode on IE11 either. No IIS authentication is present.

-> Gérald
User agent string of that faulty IE11 is: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko.
Is it the same on that desktop where you have it checked?
Is there anything else that could be done to investigate the issue?

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Re: Panotour Pro 2.5 tour doesn't work in IE 11

by Saulius » Thu Dec 22, 2016 2:12 pm

I turn on IE.
If you find a mistake let me know.

Thank you in advance!

Saulius


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