Panotour pro 2.5.5 preview not working  

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Mirjan
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Panotour pro 2.5.5 preview not working

by Mirjan » Wed Sep 28, 2016 2:36 am

Hi, preview stop to work when I updated Panotour pro to latest version.
It is showing only black screen.
I have reinstalled Pantour but problem persists.
Can you help?
Best regards,
Mirjan
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jasonmccroskey
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Re: Panotour pro 2.5.5 preview not working

by jasonmccroskey » Wed Sep 28, 2016 3:32 am

I have the same thing with 2.5.4 I remember it working on a later version but don't remember which one it worked on.

I've also been having issues with my tour crashing after a certain number of hotspot creations. I'm wondering if they are related.

What computer are you using? I'm on Surface Pro 3 Windows 10

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Mirjan
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Re: Panotour pro 2.5.5 preview not working

by Mirjan » Wed Sep 28, 2016 1:17 pm

I have Windows 8.1 and Acer laptop with I5 processor, 8GB RAM and Nvidia with 2GB of RAM.
Version Panotour Pro 2.5.4 was working.
I started to have this problem after upgrading it to2.5.5.

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Annis
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Re: Panotour pro 2.5.5 preview not working

by Annis » Wed Sep 28, 2016 3:58 pm

Are your graphics drivers up to date? Check from the manufacturers website.

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Re: Panotour pro 2.5.5 preview not working

by Mirjan » Sun Oct 02, 2016 7:50 pm

Update was responsible, but other way around. New drivers were responsible for problem. I installed older version. All working now. Thank you!

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Annis
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Re: Panotour pro 2.5.5 preview not working

by Annis » Mon Oct 03, 2016 9:14 am

What's the graphics card and which version of the driver works and which doesn't?

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Re: Panotour pro 2.5.5 preview not working

by johnsmorton » Mon Nov 28, 2016 5:27 pm

I only bought the software this morning and have had to downgrade to 2.5.4 to solve this problem. Running Windows 10 on Samsung laptop, all drivers up to date. Same as all these other folks, just got a black box in the Preview Window. Works fine in 2.5.4, but I paid for 2.5.5.

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Re: Panotour pro 2.5.5 preview not working

by johnsmorton » Tue Nov 29, 2016 1:31 pm

It's showing SOLVED - it's not solved! Using an older version to get round a bug is not a solution - come on Kolor, sort it out.

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