URGENT! VR Mode Stuck  

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osamaaf
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URGENT! VR Mode Stuck

by osamaaf » Fri Sep 16, 2016 12:44 pm

I usually copy the tour in my Android phone then open the html file using Firefox. Everything used to be great until the new builds from PTP 2.5.4 that when I start the VR mode the screen stuck on the VR settings. See attached screenshot.

Please help me urgent.
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Annis
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Re: URGENT! VR Mode Stuck

by Annis » Fri Sep 16, 2016 12:48 pm

And if you rotate the screen (with screen rotation on of course)?

When you're in portrait mode there should be a warning (an image) that you need to turn the device.

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Re: URGENT! VR Mode Stuck

by osamaaf » Fri Sep 16, 2016 12:58 pm

Yes that warning comes sometimes (and sometimes it will just go to landscape mode directly) but then the same screen shows as above. There is no way to save the settings and go further. Although in previous versions it was all fine.
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Re: URGENT! VR Mode Stuck

by osamaaf » Mon Sep 19, 2016 11:14 am

Still waiting for as fix!

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Re: URGENT! VR Mode Stuck

by osamaaf » Tue Sep 20, 2016 1:30 pm

@Kolor, still waiting for a response!

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Re: URGENT! VR Mode Stuck

by bdd » Tue Sep 20, 2016 2:01 pm

Which HTML template are you using ?

2.5.4 version fixed some issues on VR settings due to HTML templates.
Some CSS parameters hid some settings.
If you are using your own HTML template, then it may be the case.
If you don't, then can you sare the tour with us ?

Gérald

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Re: URGENT! VR Mode Stuck

by osamaaf » Tue Sep 20, 2016 2:16 pm

bdd wrote:Which HTML template are you using ?

2.5.4 version fixed some issues on VR settings due to HTML templates.
Some CSS parameters hid some settings.
If you are using your own HTML template, then it may be the case.
If you don't, then can you sare the tour with us ?

Gérald


I m not using any templates but that its an old project that I rendered again using the latest version (2.5.4). How shall I share the project? U need the KPT file or the built tour?

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Re: URGENT! VR Mode Stuck

by bdd » Wed Sep 21, 2016 12:33 pm

If you can share an URL of this tour it would be great.
But you can also send us the kpt file.

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Re: URGENT! VR Mode Stuck

by osamaaf » Wed Sep 21, 2016 1:05 pm

bdd wrote:If you can share an URL of this tour it would be great.
But you can also send us the kpt file.


I have sent u the URL, KPT file and the virtual tour package links in a private message. Please check.

Note: I have so many virtual tours built over the last 3 years that I need to upgrade but worried on this error.


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