Hotspot problem   [SOLVED] - View the solution

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Sean King
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Hotspot problem

by Sean King » Sun Sep 11, 2016 8:36 am

I have an animated hotspot that functions on the desktop but just show a black square on mobiles.

I have tried the png at both 24bit and 32 bit but it still only shows the black square.

Any help would be appreciated

Regards

black-square.jpg

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Annis
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Re: Hotspot problem

by Annis » Mon Sep 12, 2016 8:36 am

Can you share a link to the tour?
If you transfer the image on it's own to your mobile, can you view it?

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Sean King
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Re: Hotspot problem

by Sean King » Mon Sep 12, 2016 9:17 am

Hi Annis,

I can view the image on my mobile phone when I transfer it. but not in the tour.

I have pm you the information.

Thanks for the help

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Annis
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Re: Hotspot problem  [SOLVED]

by Annis » Mon Sep 12, 2016 10:20 am

I think the issue is the size of the file.

I've resized the spots file to 60 and 40 (tried two versions) and they work.

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Re: Hotspot problem

by Sean King » Tue Sep 13, 2016 6:44 am

Perfect, that did the trick.

Thank you

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