issue with panotour on chrome  

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3DCR
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issue with panotour on chrome

by 3DCR » Fri Feb 19, 2016 3:30 am

Hello

I just realised that my tour works well on FF, Safari and even IE, but on Chrome i get a black screen with a bunch of errors below
see screenshot below
Screen Shot 2016-02-18 at 20.27.21.jpg


Any idea how to get this fixed?

As a sidenote, everything was working very well until i updated to 2.5 - kind of very frustrating as this is now the 2nd problem i encountered after the update
Photo Realistic 3D Design
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Re: issue with panotour on chrome

by duotone » Fri Feb 19, 2016 5:20 am

I get the same thing in Chrome, even when hitting the preview within PTPro. Sometimes it works, sometimes not. I've decided to forget the preview and I just open the build files locally.

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Annis
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Re: issue with panotour on chrome

by Annis » Fri Feb 19, 2016 8:28 am

Are you viewing online or locally? If it's online can you share the link to the tour?

If it doesn't work when you're hitting "preview" (which only opens the html file in your browser through a webserver) but does when you open the tour from the file directly, it's a cache issue.

Press Ctrl+Shift+R to refresh ignoring the cache, or have a look at Panotour's troubleshooting:
http://www.kolor.com/wiki-en/action/vie ... he_tour.3F

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Re: issue with panotour on chrome

by 3DCR » Fri Feb 19, 2016 4:40 pm

here the link to the tour

http://3d.cr/clients/ununciatura/Ununci ... art-B.html

user: kolor
pass: kolor2015

as you can see it works on every browser, except on chrome
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Annis
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Re: issue with panotour on chrome

by Annis » Fri Feb 19, 2016 4:51 pm

Check the file permissions of the files in your tour on your server, I get 401 errors for many files, and that is on all browsers, not just Chrome.

Developer Tools - http3d.crclientsununciaturaUnunciatura-Apart-B.html.png

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Re: issue with panotour on chrome

by 3DCR » Fri Feb 19, 2016 5:02 pm

all files have 644 and folders have 755

I just disabled htaccess

can you try again?
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Re: issue with panotour on chrome

by 3DCR » Fri Feb 19, 2016 5:03 pm

its working now on my end, weird that htaccess would cause such trouble as it is just set to the main folder
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Re: issue with panotour on chrome

by Annis » Fri Feb 19, 2016 5:14 pm

Oh, I think I know, put the htaccess back in place and try this: viewtopic.php?f=92&t=30001&p=177406&hilit=credentials#p177349 (if this is the issue, it should be fixed in 2.5.1)


Tour works fine right now without the htaccess.

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Re: issue with panotour on chrome

by 3DCR » Fri Feb 19, 2016 5:20 pm

i use encrypted xml, how would i add the security tag?
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Re: issue with panotour on chrome

by Annis » Mon Feb 22, 2016 10:28 am

Generate files without encryption, add the tag and then encrypt them (YOURTOUR.xml, YOURTOUR_skin.xml and YOURTOUR_core.xml files and their _vr versions) with the krpano tools manually after the edit edit.


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