Crashing all the time  

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nvlass
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Crashing all the time

by nvlass » Sat Aug 02, 2014 10:53 pm

I upgrade to the version 2.2 and I have some weird problems
When I try to add background music in one panorama it crash the moment I try to save the project while some other times it crashes at the same time when I choose the music

The same music when I try to add it to the group of panoramas it is OK
I am stack and I have to finish the project
Is it out there a Support? It is a serious problem as I cannot do anything else?

We need really fast a not so buggy version

Thanks

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mediavets
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Re: Crashing all the time

by mediavets » Sat Aug 02, 2014 11:11 pm

nvlass wrote:I upgrade to the version 2.2 and I have some weird problems
When I try to add background music in one panorama it crash the moment I try to save the project while some other times it crashes at the same time when I choose the music

The same music when I try to add it to the group of panoramas it is OK
I am stack and I have to finish the project
Is it out there a Support? It is a serious problem as I cannot do anything else?

We need really fast a not so buggy version

Thanks


I was unable to reproduce your problem with PTP 2.2 64-bit on Windows 8.1 Pro.

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Destiny
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Re: Crashing all the time

by Destiny » Sun Aug 03, 2014 2:29 am

Hi.

What format is your music in..

Try using a web converter to strip any unwanted data...

Destiny..

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nvlass
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Re: Crashing all the time

by nvlass » Sun Aug 03, 2014 9:44 am

Hi I am on Mac platform mavericks

The music is mp3
In another panorama I have add already another music with the same characteristics with no problems

The music is sounds from a sony device that is saving the sounds as an mp3 as I said in other panoramas I use the same kin from sound without problems

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nvlass
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Re: Crashing all the time

by nvlass » Sun Aug 03, 2014 9:44 am

Hi I am on Mac platform mavericks

The music is mp3
In another panorama I have add already another music with the same characteristics with no problems

The music is sounds from a sony device that is saving the sounds as an mp3 as I said in other panoramas I use the same kin from sound without problems

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Destiny
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Re: Crashing all the time

by Destiny » Sun Aug 03, 2014 10:23 am

Same setup as me..

Are you able to send me the sound file.. ...or a url to the sound file....

I will run a test for you.. dps@westnet.com.au

Destiny..

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nvlass
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Re: Crashing all the time

by nvlass » Sun Aug 03, 2014 3:50 pm

I will sent the file as soon I am in my office

Thanks

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Re: Crashing all the time

by nvlass » Sun Aug 03, 2014 6:59 pm

Hi I have sent you the sound file but I think is not that because I have another sound file that is working fine in another panorama, I tried that sound again the same
Then I tried to change the sound file of the working pano again the same now I cannot add a sound file to any of single panoramas
only to groups. To the group of panoramas I can add the same backround sound file without any problems

The project has 147 panoramas in 10 groups

Thanks Nikos

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Destiny
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Re: Crashing all the time

by Destiny » Mon Aug 04, 2014 7:09 am

Hi.. Well I added your sound file to a Tour, and a Group with no issues.. I edited the Range to 360 so it plays on full rotation..

To be honest, I would edit your sound file and crop it down and allow it to repeat/loop..

Not sure why you are having issues with it...

Destiny..

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nvlass
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Re: Crashing all the time

by nvlass » Mon Aug 04, 2014 7:35 am

I dont know what to do
Is there any support?
I have sent the report 100 times what can I do now?

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nvlass
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Re: Crashing all the time

by nvlass » Mon Aug 04, 2014 7:37 am

I tried a new project
I tried to add a music background in one panorama THE SAME THING
Shall I delete and reinstall my Panotour Pro?

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Destiny
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Re: Crashing all the time

by Destiny » Mon Aug 04, 2014 7:38 am

Is it just this sound file that has issues...

Destiny...

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nvlass
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Re: Crashing all the time

by nvlass » Mon Aug 04, 2014 7:41 am

No it is not the sound file I tried another that right now is working,
In the new panorama project without groups the same problem immediately when I add the sound file the program crashes

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Destiny
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Re: Crashing all the time

by Destiny » Mon Aug 04, 2014 7:43 am

Can you please dot point your process to add the sound file...

Destiny..

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nvlass
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Re: Crashing all the time

by nvlass » Mon Aug 04, 2014 1:33 pm

I dont understand what do you mean

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nvlass
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Re: Crashing all the time

by nvlass » Mon Aug 04, 2014 2:49 pm

I think I understand you mean to add a music hotspot
First problem it doesn't stop the other sounds of the panorama

Thanks
Nikos

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Destiny
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Re: Crashing all the time

by Destiny » Tue Aug 05, 2014 12:45 am

Hi...

I have used your sound file adding it using the Hotspot Editor and then providing parameters for the Directional Sound..

I have added sound to a Hotspot and set it to cut out when other sounds are playing...

I have also added your sound file to a hotspot with 3D sound and settings it to different Directional effects and also set it to turn off when other sounds are playing...

Nothing I try results in a crash... So not sure what is going on your end...

Destiny..

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nvlass
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Re: Crashing all the time

by nvlass » Tue Aug 05, 2014 7:42 am

Ok It seems that something is going wrong maybe with my setup?
What shall I do?
Shall reinstall again the program?

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Destiny
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Re: Crashing all the time

by Destiny » Tue Aug 05, 2014 8:04 am

Really do not know.. Reinstalling I doubt will make any difference.. Try renaming your sound file and then add it again.. Something might have corrupted....

Destiny...

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nvlass
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Re: Crashing all the time

by nvlass » Tue Aug 05, 2014 10:21 am

How can i speak with the support?
Does anyone know

Itried many things
I rename the file, same problem
I tried to add a sound hotspot, I can add the hotspot I can choose the file but the moment I choose another panorama it crashes I dont even try to save it

Nikos

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Re: Crashing all the time

by benji33 » Tue Aug 05, 2014 2:32 pm

I've just read your message.
It seems there is a problem with sound management on your MacOS.
If 2.2 version has too many crashes, you can go back with a 2.1.3 install : http://download.kolor.com/ptp/stable/history.
I'll try to make a test under a MacOS Maverick to validate the problem.

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nvlass
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Re: Crashing all the time

by nvlass » Tue Aug 05, 2014 10:55 pm

Maybe has to do with audacity programm as is the latest programm that I installed and then some other plugin in order to export the sound to mp3 can someone try and tell me if that is the problem?

I will try to uninstall the programm

Thanks

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nvlass
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Re: Crashing all the time

by nvlass » Wed Aug 06, 2014 2:40 pm

Unfortunately no solution so far
any Ideas? how to solve the sound issue?

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nvlass
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Re: Crashing all the time

by nvlass » Wed Aug 06, 2014 2:49 pm

I tried also to uninstall the Panotour pro and to install again nothing again
Can someone help?

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nvlass
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Re: Crashing all the time

by nvlass » Wed Aug 06, 2014 5:32 pm

Suddenly I have the following errors
INFO: Panotour Pro V2.2.0 64bits
INFO: krpano 1.17.4 (build 2014-06-04)
INFO: Flashplayer MAC 14.0.0.145 PlugIn
INFO: Registered to: nvlasiadis
ERROR: soundinterface - loading of "http://localhost:31415/Final%20readydata/sounds/animation_weakup.mp3" failed
ERROR: soundinterface - loading of "http://localhost:31415/Final%20readydata/sounds/sea.mp3" failed


Any help?

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