Crash when saving  

This forum is fully dedicated to Panotour / Panotour Pro bug reports as well as feature discussion.
no avatar
charal3
Member
 
Posts: 85
Joined: Mon Jan 23, 2012 10:01 am

Crash when saving

by charal3 » Mon Jul 28, 2014 9:21 am

Hi,

Today I had a huge issue in one of my clients project... Indeed when saving the file PTP 2.1 crashed and then my .ptp was only 0octet and was not able to open any of my project...
Anyone had this issue ? I am worried now about bigger projects if that happens again...


note : I am using Marvericks on an IMAC

User avatar
bdd
Kolor Team
 
Posts: 1776
Joined: Tue Jan 18, 2011 4:05 pm

Re: Crash when saving

by bdd » Mon Jul 28, 2014 1:57 pm

charal3 wrote:Hi,

Today I had a huge issue in one of my clients project... Indeed when saving the file PTP 2.1 crashed and then my .ptp was only 0octet and was not able to open any of my project...
Anyone had this issue ? I am worried now about bigger projects if that happens again...


note : I am using Marvericks on an IMAC


I did not find any crash report with your email.
Did you upload one ?

Did you try to save the project while it was building ? (Just a question, because you should not be able to do it)

Gérald

no avatar
JKatz
Member
 
Posts: 12
Joined: Fri Apr 04, 2014 12:26 am

Re: Crash when saving

by JKatz » Thu Jul 31, 2014 5:47 pm

Did it crash while you were saving and now the file size shows as 0kb and opens as a new project without any of your data? Because that happened to me, twice, and I was told there is no way to recover it. Time to start rebuilding.

no avatar
charal3
Member
 
Posts: 85
Joined: Mon Jan 23, 2012 10:01 am

Re: Crash when saving

by charal3 » Fri Aug 01, 2014 8:39 am

JKatz wrote:Did it crash while you were saving and now the file size shows as 0kb and opens as a new project without any of your data? Because that happened to me, twice, and I was told there is no way to recover it. Time to start rebuilding.

That's exactly what happened to me... that's very annoying especially my project was 99.9% done

User avatar
benji33
Kolor Team
 
Posts: 3068
Joined: Tue Apr 09, 2013 10:59 am
Location: France

Re: Crash when saving

by benji33 » Tue Aug 05, 2014 2:37 pm

I add a report for this problem.

no avatar
JKatz
Member
 
Posts: 12
Joined: Fri Apr 04, 2014 12:26 am

Re: Crash when saving

by JKatz » Wed Aug 06, 2014 12:28 am

Big surprise that this happened to me...again! This is the third time. I hit build, the build progress bar appeared in the lower right and then disappeared. I figured this meant it had built, so I hit save, and the program crashed. I was able to submit a crash report this time, but I am really not happy to rebuild yet another project that disappeared.


Return to Panotour bugs & discussion

Who is online

Users browsing this forum: No registered users and 1 guest