Hotspot links deleted/Nadir problem  

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AnnaMaria
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Hotspot links deleted/Nadir problem

by AnnaMaria » Mon Jun 02, 2014 12:58 pm

Added nadir which initially worked but on the subsequent builds it disappeared. Completed rest of tour, added new nadir resulting in all hotspots, images and links being removed. So have to start all over again! Prior to this as per numerous automatic notifications Panotour Pro 2.1.1 regularly crashing since downloaded when adding a hotspot, a pop up or even just trying to highlight a pano. Not good! Many hours for a very simple tour!

Operating Mac Mavericks.

Any feedback appreciated.

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AnnaMaria
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Re: Hotspot links deleted/Nadir problem

by AnnaMaria » Mon Jun 02, 2014 6:36 pm

I'm having a nightmare with this version. Can please someone at Kolor get back to me.

Thanks
Maria

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Airimage
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Re: Hotspot links deleted/Nadir problem

by Airimage » Mon Jun 02, 2014 8:08 pm

Même probleme, les liens entre les hotspots qui on disparus quand je réouvre le projet !
Il faut absolument que Kolor corrige ce probleme en urgence, ce sont des heures de travail qui disparaissent !

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Xander Berkenhagen
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Re: Hotspot links deleted/Nadir problem

by Xander Berkenhagen » Mon Jun 02, 2014 9:28 pm

Same problem here...

Just started a project to work on... all hotspot links gone...

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bdd
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Re: Hotspot links deleted/Nadir problem

by bdd » Wed Jun 04, 2014 8:00 am

1 - Can you all send us your project files ?

2 - Do you have a prior version of your project in which the spot links are still there ?

3 - Can you reproduce the removall of all spot links ? If yes, what is the process to reproduce this bug ?

Gérald

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Airimage
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Re: Hotspot links deleted/Nadir problem

by Airimage » Wed Jun 04, 2014 8:21 am

I just send the .kpt files, I don't know if it's enough for you...
In the 62.4.1 most of links have disappeared, the 62.4.1.5 is correct.

I can not reproduce the bug, because when I close the project all links seems to be OK. But when I re-open it, they have gone.
Attachments
Visite virtuelle Ensiacet.62.4.1.5.kpt
(1.11 MiB) Downloaded 12 times
Visite virtuelle Ensiacet.62.4.1.kpt
(1.11 MiB) Downloaded 12 times

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bdd
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Re: Hotspot links deleted/Nadir problem

by bdd » Wed Jun 04, 2014 9:14 am

Airimage wrote:I just send the .kpt files, I don't know if it's enough for you...
In the 62.4.1 most of links have disappeared, the 62.4.1.5 is correct.

I can not reproduce the bug, because when I close the project all links seems to be OK. But when I re-open it, they have gone.


Not all the links are lost.
Some spots with the style "Spot pano aérien" are still linked.

Can you confirm that all the spots that lost their style did not have this one ?

Gérald

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Airimage
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Re: Hotspot links deleted/Nadir problem

by Airimage » Wed Jun 04, 2014 9:38 am

Some spots with the style "Spot pano aérien" are still linked, but some spots with the style "Spot pano aérien" have lost their link. All the other spots have lost their link.

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bdd
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Re: Hotspot links deleted/Nadir problem

by bdd » Wed Jun 04, 2014 10:55 am

Can you please confirm that you saved your project when answering Yes to Panotour when you closed it ?

We have to confirm it, but it seems that the bug appears when closing and saving Panotour at same time.

So, until we find a fix for this issue, we recommend to save the project first. Wait for the end of the saving, and then close Panotour.

Gérald

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Airimage
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Re: Hotspot links deleted/Nadir problem

by Airimage » Wed Jun 04, 2014 12:13 pm

Usually I save my project before closing. I close it by clicking on the disk Icon, not vith the menu. May be some times I forget to save before closing... It happens that the project closes alone because of an error too. One thing is strange to me: when I save it, sometimes It goes very very fast (the scrollbar at the bottom right doesn't appear) although my project is very big (almost 400 mo). Is that OK ?


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