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PostPosted: Sun Apr 13, 2014 5:57 am 
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" AS PER THE REQUEST BY ANNIS"
"I DID NOT FOUND MY SOLUTION ON THE Troubleshooting page"
"SO I AM POSTING THIS REPORT"

-Your computer specs
See the screenshot

-Which version of the software you are using
Panotour Pro 2.0.1

-How many images, what file format
I have 5 Panoramic images with file size 10000px by 5000px, file format is JPG

-What plugins you are using
1. Classic Control Bar
2. Pano Combobox
3. Thumbnail Stacks
4. Share Tour
5. Context Menu
6. Double Click
7. Logo
8. Loading Information

-When does the crash occur exactly?
Crash occurs online, while i have uploaded all files to my server without changing any folder name or file name. You can visit that tour at below link:

http://www.va360.co.in/sabarmatijail/jail.html

-What are the crashes?
1. Share Tour is not working.
2. Full Screen button not working.
3. Double Click Full Screen is not working.

I HOPE I WILL GET THE REPLY SOON, AS I HAVE NO REPLY FROM Gérald OR KOLOR TEAM SINCE LAST 15 DAYS, AND I AM LOOSING MY MONEY...WITH ITS LOOSER SOFTWARE BUGS...SORRY TO SAY BUT ITS TRUE...

ALSO IF ANYONE NEEDS MORE DETAILS PLEASE FEEL FREE TO ASK ME...


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Comp spect.png
Comp spect.png [ 182.99 KiB | Viewed 442 times ]
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PostPosted: Sun Apr 13, 2014 6:44 am 
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Hi..

I have just check out your xml and js files and they all seem to available.. It might be something to do with the read/write privileges of your server host.. or something else is blocking things.. What does it show when you right mouse and look at "Get Info".. What are the code numbers...??

Did you do any custom coding.. Your html code looks normal.. Well.. its the same as my test...

However, there may well be a bug in kolors html template.. Web inspector suggests...

Viewport argument key "target-densitydpi" not recognized and ignored.

Kolor can look into that... I do not know what it means.. It shows in the red in the web inspector..

I am surprised that Gérald has not replied.. He might be at the NAB show or not available.. His support and knowledge is world class so I suggest you give him time..

Are you able to make your Tour available to test on my server... Also your PTP file..

Destiny...


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PostPosted: Sun Apr 13, 2014 8:36 am 
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I would call your experience a crash...but I accept that some features of your tour are not working.

What did you use to upload the tour to your server?

It may be worth trying to Build the tour to a new folder to force a complete re-build, and then to upload that version to the server


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PostPosted: Mon Apr 14, 2014 10:52 am 
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BTW.. I meant to ask you... Will your Tour features all work if you use the krpano Server... You can download that from the krpano web site.. http://krpano.com/tools/ktestingserver/

Destiny..


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PostPosted: Mon Apr 14, 2014 12:09 pm 
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va360 wrote:
-What are the crashes?
1. Share Tour is not working.
2. Full Screen button not working.
3. Double Click Full Screen is not working.


Those bugs are not what we call crashes.
What we call a "crash" is when Panotour stops working suddenly.

Why are those features not working?
Because the HTML page does not include the correct JS libraries.
Did you use an HTML template of your own ?
If you use one of the 2 HTML templates provided by PTP, and if you upload the generated files correctly, do you still have this bug ?

Gérald


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PostPosted: Mon Apr 14, 2014 3:13 pm 
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Quote:
bdd wrote:
va360 wrote:
-What are the crashes?
1. Share Tour is not working.
2. Full Screen button not working.
3. Double Click Full Screen is not working.


Those bugs are not what we call crashes.
What we call a "crash" is when Panotour stops working suddenly.


Agreed

Quote:
Why are those features not working?
Because the HTML page does not include the correct JS libraries.
Did you use an HTML template of your own ?
If you use one of the 2 HTML templates provided by PTP, and if you upload the generated files correctly, do you still have this bug ?

Gérald


I don't know about the js libraries.
No, I didn't used my HTML template.
Yes i used one of the HTML templates provided by PTP. I am very sure that i have uploaded the files very accurately.

One more thing i wants to add in same, that above features are not working in Computer (Means OFFLINE) also.


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PostPosted: Mon Apr 14, 2014 3:19 pm 
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Destiny wrote:
Hi..

Quote:
I have just check out your xml and js files and they all seem to available.. It might be something to do with the read/write privileges of your server host.. or something else is blocking things.. What does it show when you right mouse and look at "Get Info".. What are the code numbers...??

I didn't understand, i am not expert as you are in coding, THATS WHY I AM USING KOLOR INSTEAD OF KRPANO.

Quote:
Did you do any custom coding.. Your html code looks normal.. Well.. its the same as my test...

NO NO ANY CUSTOM CODING

Quote:
However, there may well be a bug in kolors html template.. Web inspector suggests...

I DON'T KNOW

Quote:
Viewport argument key "target-densitydpi" not recognized and ignored.

I didn't understand, i am not expert as you are in coding.

Kolor can look into that... I do not know what it means.. It shows in the red in the web inspector..

Quote:
I am surprised that Gérald has not replied.. He might be at the NAB show or not available.. His support and knowledge is world class so I suggest you give him time..

LETS SEE

Quote:
Are you able to make your Tour available to test on my server... Also your PTP file..

NOPE I CAN'T

Destiny...


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PostPosted: Mon Apr 14, 2014 3:22 pm 
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Quote:
mediavets wrote:
I would call your experience a crash...but I accept that some features of your tour are not working.

AGREED

Quote:
What did you use to upload the tour to your server?

FTP FILEZILLA

Quote:
It may be worth trying to Build the tour to a new folder to force a complete re-build, and then to upload that version to the server

I DON'T HAVE TIME TO UPDATES ALL MY DATA, AND ITS VERY IRRITATING FOR ME.


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PostPosted: Mon Apr 14, 2014 3:23 pm 
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va360 wrote:
I don't know about the js libraries.
No, I didn't used my HTML template.
Yes i used one of the HTML templates provided by PTP. I am very sure that i have uploaded the files very accurately.

One more thing i wants to add in same, that above features are not working in Computer (Means OFFLINE) also.


They won't work online or offline if the HTML file does not include the libraries included by the HTML file generated by Panotour.

The code/content of the HTML page http://www.va360.co.in/sabarmatijail/jail.html does not correspond to the code of our HTML templates.

Just use the "fullpage.html" template.
Re-build the tour.

And try locally using the green arrow icon in Panotour

Gérald


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PostPosted: Mon Apr 14, 2014 3:28 pm 
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Destiny wrote:
BTW.. I meant to ask you... Will your Tour features all work if you use the krpano Server... You can download that from the krpano web site.. http://krpano.com/tools/ktestingserver/

Destiny..

i DONT KNOW HOW TO USE...


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PostPosted: Mon Apr 14, 2014 3:47 pm 
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va360 wrote:
I don't know about the js libraries.
No, I didn't used my HTML template.
Yes i used one of the HTML templates provided by PTP. I am very sure that i have uploaded the files very accurately.

One more thing i wants to add in same, that above features are not working in Computer (Means OFFLINE) also.


They won't work online or offline if the HTML file does not include the libraries included by the HTML file generated by Panotour.

Quote:
The code/content of the HTML page http://www.va360.co.in/sabarmatijail/jail.html does not correspond to the code of our HTML templates.

I DIDN'T CHANGE A SINGLE WORD IN HTML TEMPLATE

Quote:
Just use the "fullpage.html" template.
Re-build the tour.

BEFORE I USED FULLPAGE.HTML
NOW AS YOU SAID I REBUILD THE TOUR, STILL NOT WORKING.


Quote:
And try locally using the green arrow icon in Panotour

ITS NOT WORKING IN MY COMPUTER, GREEN ARROW ICON DIDN'T RESPONDS.


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PostPosted: Mon Apr 14, 2014 3:50 pm 
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IS ANYONE HAVE MORE GUESSES...OR ANY ONE HAVE SOLUTION FOR THIS...


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PostPosted: Mon Apr 14, 2014 5:29 pm 
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va360 wrote:
IS ANYONE HAVE MORE GUESSES...OR ANY ONE HAVE SOLUTION FOR THIS...


Did you rebuild to a new folder then upload over-writing all files relating to the tour already on the server?


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PostPosted: Mon Apr 14, 2014 5:56 pm 
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mediavets wrote:
va360 wrote:
IS ANYONE HAVE MORE GUESSES...OR ANY ONE HAVE SOLUTION FOR THIS...


Did you rebuild to a new folder then upload over-writing all files relating to the tour already on the server?



MAN THAT IS NOT SOLUTION... I HAVE PROBLEM EVERY TIME I CREATES...I WILL SEND YOU ALL MY NEW PROJECTS WITH SIMILAR PROBLEM...SO PLEASE DON'T SUGGEST ME TO RE UPLOAD THE FILES...ITS IRRITATING ME....


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PostPosted: Mon Apr 14, 2014 6:16 pm 
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va360 wrote:
mediavets wrote:
va360 wrote:
IS ANYONE HAVE MORE GUESSES...OR ANY ONE HAVE SOLUTION FOR THIS...


Did you rebuild to a new folder then upload over-writing all files relating to the tour already on the server?



MAN THAT IS NOT SOLUTION... I HAVE PROBLEM EVERY TIME I CREATES...I WILL SEND YOU ALL MY NEW PROJECTS WITH SIMILAR PROBLEM...SO PLEASE DON'T SUGGEST ME TO RE UPLOAD THE FILES...ITS IRRITATING ME....


I refer you to Gerald's earlier reply from Kolor:
viewtopic.php?f=92&t=22114&p=140564#p140546

For some reason your HTML template is incorrect and you are not accessing the correct javascript files. Did you initially create this tour with an earlier version of PTP?

Below are screenshots from the page source of one of my test tour (created with PTP 2.0.1 64-bit on Windows 8.1 64-bit) and the page source from your tour with area of difference highlighted.

The only other thing I can suggest is that you uninstall PTP, reboot, re-install PTP and see if that sorts things out.


Attachments:
1-ptp-html-file-new.jpg
1-ptp-html-file-new.jpg [ 250.67 KiB | Viewed 373 times ]
2-ptp2-htmlfile-old.jpg
2-ptp2-htmlfile-old.jpg [ 243.62 KiB | Viewed 373 times ]
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PostPosted: Mon Apr 14, 2014 9:27 pm 
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va360 wrote:
mediavets wrote:
va360 wrote:
IS ANYONE HAVE MORE GUESSES...OR ANY ONE HAVE SOLUTION FOR THIS...


Did you rebuild to a new folder then upload over-writing all files relating to the tour already on the server?



MAN THAT IS NOT SOLUTION... I HAVE PROBLEM EVERY TIME I CREATES...I WILL SEND YOU ALL MY NEW PROJECTS WITH SIMILAR PROBLEM...SO PLEASE DON'T SUGGEST ME TO RE UPLOAD THE FILES...ITS IRRITATING ME....



Would you mind writing in a more civilized manner?

Thank you.

Klaus


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PostPosted: Tue Apr 15, 2014 3:34 am 
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klausesser wrote:
Would you mind writing in a more civilized manner?

Thank you.

Klaus


Thanks for your kind comments...But i am really stressed with this PTP...that's why i am replying so hard...Please be don't mind...Help me to recover my money...My clients has stopped payment due to this above features are not working...


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PostPosted: Tue Apr 15, 2014 3:37 am 
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mediavets wrote:
The only other thing I can suggest is that you uninstall PTP, reboot, re-install PTP and see if that sorts things out.


See whatever is problem in HTML template i dont know, but tonight i will uninstall, reboot & install again, i will create new files and i will upload....lets see...how it works...!!


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PostPosted: Tue Apr 15, 2014 4:03 am 
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emm... Actually, its not "Loser software" at all... In fact you are using the most cutting edge world class Virtual Tour software on the market to create your Tours with... Andrew (mediavets ) has been using and testing this software since the very first Beta testing with me... He and others are only trying to help you..

I suggest you take note of Gerald comments and since he is a senior programer of PTP, I suggest his advice would be very accurate..

You need to Open your Tour, save as a new file name, into a New folder and rebuild. Then use the Green Arrow, which is a mini test server, to make sure your Tour works. I have tested the Share Tour and it works fine. Somehow it appears you are using the wrong html file with wrong links to javascript so the script cannot be located.. PTP NEEDS that JS to allow all plugins to work..

If you need to you can download the krpano testing server which I have provided you with the address, and test it outside of PTP..

Once its all working, which it should if you follow the above, then totally REMOVE all Tours from your folder from your server and re-upload your newly built Tour.. I am sure you will then find it works.. Make sure you tell your client and you do as well, EMPTY your caches..

Can you please provide a screen shot of your Styles Tab....

Destiny..


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PostPosted: Tue Apr 15, 2014 7:14 am 
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Its seems something is not quite right.. I edited your source code, and you can see in the test below that I have provided all full urls to your codes yet the Social Share does not work.. I can see that you have the plugin in your skin xml. I suggest before you rebuild your Tour, to remove the plugin and add it again with a different name... Then rebuild your Tour.. Either that or you have a host where as I said before is blocking options... I have seen this before...

http://www.destinyvirtualtours.com/XXte ... rTest.html

Destiny..


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PostPosted: Wed Apr 16, 2014 2:40 pm 
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bdd wrote:
va360 wrote:
I don't know about the js libraries.
No, I didn't used my HTML template.
Yes i used one of the HTML templates provided by PTP. I am very sure that i have uploaded the files very accurately.

One more thing i wants to add in same, that above features are not working in Computer (Means OFFLINE) also.


They won't work online or offline if the HTML file does not include the libraries included by the HTML file generated by Panotour.

The code/content of the HTML page http://www.va360.co.in/sabarmatijail/jail.html does not correspond to the code of our HTML templates.

Just use the "fullpage.html" template.
Re-build the tour.

And try locally using the green arrow icon in Panotour

Gérald


I found the solution for ONLINE...

I have created the fullpage.html template...

But i didnt re upload the jail.html....thats why the lib didnt call and its not responding online....BUT SOMEHOW ITS NOT WORKING OFFLINE WITH THE SAME JAIL.HTML....

THANK YOU FOR ALL TO HELP ME...


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PostPosted: Wed Apr 16, 2014 2:48 pm 
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va360 wrote:
I have created the fullpage.html template...

But i didnt re upload the jail.html....thats why the lib didnt call and its not responding online....

BUT SOMEHOW ITS NOT WORKING OFFLINE WITH THE SAME JAIL.HTML....

THANK YOU FOR ALL TO HELP ME...[/color]

Are you using the View last built tour button... in PTP to view the tour offline?


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PostPosted: Wed Apr 16, 2014 2:54 pm 
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Your link at your first post to open the Social Share is now working..

Perhaps next time please do not put down this great software.. Remember, PTP is often an RC build which means its still under development so its at your own risk to use those versions to create Tours for paid work.. You would be best to stick with stable versions.. but even so, bugs are still discovered...

What Andrew is saying, the Social Share plugin is Javascript based so it will ONLY work off line using the Green Preview or the krpano Testing Server.

Destiny...


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PostPosted: Wed Apr 16, 2014 3:07 pm 
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mediavets wrote:
va360 wrote:
I have created the fullpage.html template...

But i didnt re upload the jail.html....thats why the lib didnt call and its not responding online....

BUT SOMEHOW ITS NOT WORKING OFFLINE WITH THE SAME JAIL.HTML....

THANK YOU FOR ALL TO HELP ME...[/color]

Are you using the View last built tour button... in PTP to view the tour offline?


NOPE I AM USING A JAIL.HTML FILE FROM MY FOLDER...
WHY?
IS IT COMPULSORY TO SEE AT LOCALHOST?


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PostPosted: Wed Apr 16, 2014 5:26 pm 
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va360 wrote:
mediavets wrote:
va360 wrote:
I have created the fullpage.html template...

But i didnt re upload the jail.html....thats why the lib didnt call and its not responding online....

BUT SOMEHOW ITS NOT WORKING OFFLINE WITH THE SAME JAIL.HTML....

THANK YOU FOR ALL TO HELP ME...[/color]

Are you using the View last built tour button... in PTP to view the tour offline?


NOPE I AM USING A JAIL.HTML FILE FROM MY FOLDER...
WHY?
IS IT COMPULSORY TO SEE AT LOCALHOST?

Yes.

See:
http://www.autopano.net/wiki-en/action/ ... irectly.3F

http://www.autopano.net/wiki-en/action/ ... ing_Server


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