panograph wrote:Hi,
just downloaded the latest update, started with a new project and found that:
- full screen plugin doesn't work
- social share plugin doesn't work
It is very disappointing to be a beta tester while paying for the full price for PTP V2.
Sent a not to contact@kolor.com, no reply has been received
Question:
I saw that several of the bug reports were left unanswered. Why Kolor doesn't intoduce a Support Ticket system instead of this forum? Most software developer companies introduced this effective method already.
Looking forward to receive a reply with a resolution or with a link to download the bug free PTP V2 as soon as possible.
Many thanks
Tamas
panograph wrote:It is very disappointing to be a beta tester while paying for the full price for PTP V2.
mediavets wrote:panograph wrote:Hi,
just downloaded the latest update, started with a new project and found that:
- full screen plugin doesn't work
- social share plugin doesn't work
It is very disappointing to be a beta tester while paying for the full price for PTP V2.
Sent a not to contact@kolor.com, no reply has been received
Question:
I saw that several of the bug reports were left unanswered. Why Kolor doesn't intoduce a Support Ticket system instead of this forum? Most software developer companies introduced this effective method already.
Looking forward to receive a reply with a resolution or with a link to download the bug free PTP V2 as soon as possible.
Many thanks
Tamas
Thanks for the quick reply. Below are my answers:
Which version of PTP RC1 are you using 32-bit or 64-bit?
it is 64-bit
And with which OS?
WIN7
Which browser are you using to view the tour?
tested in three, none of them worked
Are you viewing the tour locally or online?
usually local 1st
If not online, then are you using the View last built tour... button to view the tour?
panograph wrote:I usually check result via browsers
mediavets wrote:panograph wrote:I usually check result via browsers
If you don't use the View last built tour ... button in PTP 2.x to view tours locally then many features won't work.
This is because many more features in PTP 2.x are implemented in javascript and the tour must be delivered via a Web server for them to work correctly.
When you use the View last built tour... button the tour is delivered via a lightweight built-in web server - as you will see from the localhost:.. address displayed in the browser Address bar.
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