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PostPosted: Sat Dec 21, 2013 6:05 pm 
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Joined: Fri Jul 06, 2007 8:31 pm
Posts: 14
Hi,

just downloaded the latest update, started with a new project and found that:

- full screen plugin doesn't work
- social share plugin doesn't work

It is very disappointing to be a beta tester while paying for the full price for PTP V2.
Sent a not to contact@kolor.com, no reply has been received

Question:
I saw that several of the bug reports were left unanswered. Why Kolor doesn't intoduce a Support Ticket system instead of this forum? Most software developer companies introduced this effective method already.

Looking forward to receive a reply with a resolution or with a link to download the bug free PTP V2 as soon as possible.

Many thanks
Tamas


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PostPosted: Sat Dec 21, 2013 6:20 pm 
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Joined: Wed Nov 14, 2007 2:12 pm
Posts: 13981
Location: Isleham, Cambridgeshire, UK.
panograph wrote:
Hi,

just downloaded the latest update, started with a new project and found that:

- full screen plugin doesn't work
- social share plugin doesn't work

It is very disappointing to be a beta tester while paying for the full price for PTP V2.
Sent a not to contact@kolor.com, no reply has been received

Question:
I saw that several of the bug reports were left unanswered. Why Kolor doesn't intoduce a Support Ticket system instead of this forum? Most software developer companies introduced this effective method already.

Looking forward to receive a reply with a resolution or with a link to download the bug free PTP V2 as soon as possible.

Many thanks
Tamas


Which version of PTP RC1 are you using 32-bit or 64-bit?

And with which OS?

Which browser are you using to view the tour?

Are you viewing the tour locally or online?

If its online, can we view it too?

If not online, then are you using the View last built tour... button to view the tour?


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PostPosted: Sat Dec 21, 2013 6:22 pm 
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Posts: 13981
Location: Isleham, Cambridgeshire, UK.
panograph wrote:
It is very disappointing to be a beta tester while paying for the full price for PTP V2.

That was your choice.


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PostPosted: Sat Dec 21, 2013 6:41 pm 
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Joined: Fri Jul 06, 2007 8:31 pm
Posts: 14
mediavets wrote:
panograph wrote:
Hi,

just downloaded the latest update, started with a new project and found that:

- full screen plugin doesn't work
- social share plugin doesn't work

It is very disappointing to be a beta tester while paying for the full price for PTP V2.
Sent a not to contact@kolor.com, no reply has been received

Question:
I saw that several of the bug reports were left unanswered. Why Kolor doesn't intoduce a Support Ticket system instead of this forum? Most software developer companies introduced this effective method already.

Looking forward to receive a reply with a resolution or with a link to download the bug free PTP V2 as soon as possible.

Many thanks
Tamas


Thanks for the quick reply. Below are my answers:

Which version of PTP RC1 are you using 32-bit or 64-bit?
it is 64-bit

And with which OS?
WIN7

Which browser are you using to view the tour?
tested in three, none of them worked

Are you viewing the tour locally or online?
usually local 1st

If not online, then are you using the View last built tour... button to view the tour?

I usually check result via browsers


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PostPosted: Sat Dec 21, 2013 6:54 pm 
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Joined: Wed Nov 14, 2007 2:12 pm
Posts: 13981
Location: Isleham, Cambridgeshire, UK.
panograph wrote:
I usually check result via browsers


If you don't use the View last built tour ... button in PTP 2.x to view tours locally then many features won't work.

This is because many more features in PTP 2.x are implemented in javascript and the tour must be delivered via a Web server for them to work correctly.

When you use the View last built tour... button the tour is delivered via a lightweight built-in web server - as you will see from the localhost:.. address displayed in the browser Address bar.


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PostPosted: Sat Dec 21, 2013 7:18 pm 
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Joined: Fri Jul 06, 2007 8:31 pm
Posts: 14
mediavets wrote:
panograph wrote:
I usually check result via browsers


If you don't use the View last built tour ... button in PTP 2.x to view tours locally then many features won't work.

This is because many more features in PTP 2.x are implemented in javascript and the tour must be delivered via a Web server for them to work correctly.

When you use the View last built tour... button the tour is delivered via a lightweight built-in web server - as you will see from the localhost:.. address displayed in the browser Address bar.

OK, many thanks, will experiment with it, though I do not understand if I just referesh the browser (Ctrl+F5) why it doesn't show the last deployed data.


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PostPosted: Tue Dec 24, 2013 3:45 am 
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Joined: Mon Apr 26, 2010 11:55 pm
Posts: 4772
Location: Australia
Hi..

Social share works ok with Mac...

Make sure you have it ticked if you want it to open on start of the Tour and also add the menu icon...

The only thing I would like to see with this feature is the option to resize it.. That was a request for a very long time..

I really hope the PTP V2 is not closed of as a final build with so my unresolved requests..

Destiny...


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