New Update: Export tour is blank black screen  

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rage_zi
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New Update: Export tour is blank black screen

by rage_zi » Mon Nov 18, 2013 1:46 pm

Just updated Panotour Pro and exported the project I've been working on. the tour is now a blank black screen, even though all the files still accounted for. In comparison, an older version that I backed up before I updated still works fine. Any thoughts?

R

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mediavets
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Re: New Update: Export tour is blank black screen

by mediavets » Mon Nov 18, 2013 2:03 pm

rage_zi wrote:Just updated Panotour Pro and exported the project I've been working on. the tour is now a blank black screen, even though all the files still accounted for. In comparison, an older version that I backed up before I updated still works fine. Any thoughts?

R


Welcome to the forum...

Which version of PTP did you upgrade from and to?

Is then when viewing locally?

If so, are you using the View last built tour.. button in PTP 2.x to view?

What browser and OS are you using to view the tour?

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benji33
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Re: New Update: Export tour is blank black screen

by benji33 » Mon Nov 18, 2013 4:22 pm

Is it the same that this bug ?
See : http://www.kolor.com/forum/viewtopic.php?f=92&t=20486 and try with url options.

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rage_zi
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Re: New Update: Export tour is blank black screen

by rage_zi » Mon Nov 18, 2013 7:06 pm

Hey,

Thanks for the quick replies guys, sorry for being so vague.

mediavets:

- I upgraded to Panotour Pro 2.0 Beta 4 from what I can only assume was Beta 3
- This is while viewing locally but also when I run Apache with XAMPP Control, so online as well.
- Browser is Chrome running on Mac 10.9 OSX

benji33:

I tried the steps outlined on that post, unfortunately to no effect. So it would seem something else is the problem here.

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mediavets
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Re: New Update: Export tour is blank black screen

by mediavets » Mon Nov 18, 2013 7:21 pm

rage_zi wrote:- I upgraded to Panotour Pro 2.0 Beta 4 from what I can only assume was Beta 3
- This is while viewing locally but also when I run Apache with XAMPP Control, so online as well.
- Browser is Chrome running on Mac 10.9 OSX


Did you try Firefox?

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benji33
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Re: New Update: Export tour is blank black screen

by benji33 » Tue Nov 19, 2013 9:24 am

Seems odd because on MacOS sometime webgl is not activated, but css3d or flash should work.

Do you have a sample online with black blank screen on your browser please ?

What are the difference, plugins used, colorization of icons, ... between you're working projects and this one ?

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rage_zi
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Re: New Update: Export tour is blank black screen

by rage_zi » Wed Nov 20, 2013 5:33 am

Hey,

Here are two links

working older pano tour: http://goo.gl/OE6OCJ

upgraded and then exported blank tour: http://goo.gl/JT7k4H

The only thing I changed was removing three images that were in one of the 360's. Aside from that, nothing has been added or taken away.

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benji33
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Re: New Update: Export tour is blank black screen

by benji33 » Wed Nov 20, 2013 2:53 pm

Is it possible to update this file ?
http://www.rajanzaveri.com/rajanzaveri/ ... e_text.png

Because for me it's corrupted.
You can try to upload again the whole tour to see if it's an upload problem.

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rage_zi
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Re: New Update: Export tour is blank black screen

by rage_zi » Thu Nov 21, 2013 3:44 am

Hahah Nice one Benji33!!

You hit the nail on the head, after replacing the corrupted file the tour is all smooth sailing.

cheers for that mate!

R


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