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Embedded video crashes in Android

PostPosted: Thu Oct 17, 2013 5:02 pm
by nicklange
I am new to panotour. love the software but ran into issue where an embedded mp4 video crashes when tour is viewed on Android. works fine on iphone. tour loads okay but the video does not.
Here is link http://alpha.pickeringcreative.com/liedcommons/ttt/liedcenter-commons2.html
Thank you in advance for your help.
Screenshot_2013-10-17-10-41-04-1.png
Screenshot_2013-10-17-10-41-04-1.png (269.77 KiB) Viewed 1070 times

Re: Embedded video crashes in Android

PostPosted: Thu Oct 17, 2013 5:54 pm
by mediavets
May be a CODEC issue - did you try with a different CODEC?

Can you view this video file outside of the tour on the same platform?

Re: Embedded video crashes in Android

PostPosted: Fri Oct 18, 2013 9:02 am
by benji33
Yes when video is unsupported, the thumbnail is not generated and provide an ERROR on the image file not found.
Try to encode video in low resolution for mobile compatibility (prefer encode with h.264/AVC, x264, avoid directshow encoders).

A video encode task is registered for later in our todo list.

Re: Embedded video crashes in Android

PostPosted: Fri Oct 18, 2013 8:57 pm
by nicklange
Thank you for responses. I will try to resave for mobile.