Close project then open project....  

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mediavets
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Close project then open project....

by mediavets » Wed Oct 09, 2013 2:00 pm

PTP 2.0 beta 1 64 bit...Windows 8 Pro 64-bit....

Create project.

Save project extended as..

Close project, asks whether to save, and choose to save.

Go to Home screen.

Try to open last saved project, again asks whether I wish to save project.

regardless of whether one answers 'yes' or no' it then appears to open the project but it doesn't, nothing is loaded..

.........

Exit PTP.

Start PTP.

Attempt to open kpt file using File/Open.

Nothing gets loaded.

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Re: Close project then open project....

by mediavets » Fri Oct 11, 2013 8:38 am

Still experiencing this problem (bug?>).

Not only with PTP 2.0 beta 1 64-bit on Windows 8 Pro 64-bit, but also occurs with PTP.0 beta 1 32-bit on Windows XP 32-bit.

I don't think I ever saw this with alpha versions.

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Re: Close project then open project....

by mediavets » Fri Oct 11, 2013 2:04 pm

Anyone else experiencing this problem/bug?

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Re: Close project then open project....

by bdd » Fri Oct 11, 2013 2:59 pm

mediavets wrote:Anyone else experiencing this problem/bug?


I did many tries.
Except the annoying window asking to save the project while none is opened (we have to fix that), I do not reproduce the not loading project issue. The extended saved project is correctly loaded.

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Re: Close project then open project....

by mediavets » Fri Oct 11, 2013 3:10 pm

bdd wrote:
mediavets wrote:Anyone else experiencing this problem/bug?


I did many tries.
Except the annoying window asking to save the project while none is opened (we have to fix that), I do not reproduce the not loading project issue. The extended saved project is correctly loaded.


Which version of PTP 2.0 beta 1 and on which OS did you try?

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Re: Close project then open project....

by bdd » Fri Oct 11, 2013 3:31 pm

mediavets wrote:
bdd wrote:
mediavets wrote:Anyone else experiencing this problem/bug?


I did many tries.
Except the annoying window asking to save the project while none is opened (we have to fix that), I do not reproduce the not loading project issue. The extended saved project is correctly loaded.


Which version of PTP 2.0 beta 1 and on which OS did you try?


I only tried with the 64bits version on a Windows 7. But I do not think this issue may be related to the OS. It "seems" more like an internal algorithm bug related to project content or to cached data, rather than an OS issue.

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Re: Close project then open project....

by macalenny » Mon Oct 14, 2013 3:35 pm

yes this is happeninhg to me on mac version. just purchased last night. will not even open my project that I created? is it gone?

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Re: Close project then open project....

by macalenny » Mon Oct 14, 2013 3:37 pm

can't open my 30 scene tour that I saved many times :-(

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Re: Close project then open project....

by bdd » Mon Oct 14, 2013 3:41 pm

macalenny wrote:can't open my 30 scene tour that I saved many times :-(


Can you send us the kpt file of your project ?
We will look what can be the cause of this crash.

Did you use the crash reporter to upload the crask stack on our server ?

Gérald

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Re: Close project then open project....

by macalenny » Mon Oct 14, 2013 3:50 pm

to which email should I send it? thx

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Re: Close project then open project....

by benji33 » Mon Oct 14, 2013 4:05 pm

On contact@kolor.com (for gerald). Thanks
Benjamin

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Re: Close project then open project....

by macalenny » Mon Oct 14, 2013 9:54 pm

I re built this 30 scene tour with over 100 hot spots, now the same thing is happening, and I did not close it, it crashed , and although was save will not open my project.

could deleting and reinstalling help? I am desperate and don't want to use 1.8 but it seems I may need to.

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Re: Close project then open project....

by DJIO » Tue Oct 15, 2013 1:21 am

mediavets wrote:Anyone else experiencing this problem/bug?


Similar symptom on a Mac 64-bit

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Re: Close project then open project....

by bdd » Wed Oct 16, 2013 12:25 pm

Could you please send us your project files "*.kpt" to contact@kolor.com ?

Without them, as we do not reproduce such bug, it will be difficult to understand why those projects do not load.

In the subject of your mail indicate that it is for me : Gérald .

Gérald

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Re: Close project then open project....

by klausesser » Wed Oct 16, 2013 2:56 pm

macalenny wrote:I re built this 30 scene tour with over 100 hot spots, now the same thing is happening, and I did not close it, it crashed , and although was save will not open my project.

could deleting and reinstalling help? I am desperate and don't want to use 1.8 but it seems I may need to.



I suggest sticking to 1.8 for seriously producing for clients. 2.0 isn´t - in my eyes - usable for reliably producing serious work.

It´s definitely unacceptable to put lots of time and effort in creating a tour and then loosing it due to inconstistencies in the app
being unable to keep it all when a newer version - Alpha, Beta or whatever - comes up.

Klaus


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