sudden break down of the program  

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dlx
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sudden break down of the program

by dlx » Sat Mar 10, 2018 5:41 pm

Hi,
I have some problems with the installation of PanoTour on my new PC: as I installed it, every time when I insert a pano-picture the whole program breaks/shuts down. Could You give me any advice?
otherwise this software is useless..
thanks

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bdd
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Re: sudden break down of the program

by bdd » Tue Mar 13, 2018 5:04 pm

Did you have a "Crash reporter" window opening shut after the program "broke" ?
If yes, did you send us a crash report using this window ?

If no, did you try to download the installer once again, and re-try to install the whole software ?

Gérald

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Re: sudden break down of the program

by dlx » Tue Mar 13, 2018 10:03 pm

Yes, I already tried to uninstall and re-install everything, several times!
I also tried to upload the error protocol, but also this did not work.

Every time when I open the programm and insert the first pano-pic than it breaks down - see screenshot attached.

Is it maybe because I've in a folder some preset-styles of the panotour pro? Should I also delete them and reinstall?
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Zwischenablage02.jpg
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Re: sudden break down of the program

by bdd » Thu Mar 15, 2018 2:57 pm

Do you have this crash whatever the image you insert in Panotour Pro ?

How many memory do you have on your machine ?

Which are the settings in the "Preferences" window of Panotour Pro ? (Click on "Edit/Preferences" menu)

Gérald

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Re: sudden break down of the program

by dlx » Fri Mar 16, 2018 11:07 am

Thank You again.
I have 32 GB RAM - the PC is new, bought it to create this pano-tours (Nvidia GeForce GTX 1080, intel cpu core i7-7700, win 10pro).
The program crashes every time when I import a panopicture, no matter which one... The strange thing is, that on my laptop the program runs perfectly (bought also the license).
See preferences attached..
Vollbildaufzeichnung 16.03.2018 104144.bmp.jpg

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Re: sudden break down of the program

by dlx » Mon Mar 19, 2018 8:52 am

...and these are the information on the 360°pictures..
Vollbildaufzeichnung 16.03.2018 110926.bmp.jpg

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Re: sudden break down of the program

by bdd » Tue Mar 20, 2018 1:43 pm

dlx wrote:Thank You again.
I have 32 GB RAM - the PC is new, bought it to create this pano-tours (Nvidia GeForce GTX 1080, intel cpu core i7-7700, win 10pro).
The program crashes every time when I import a panopicture, no matter which one... The strange thing is, that on my laptop the program runs perfectly (bought also the license).
See preferences attached..
Vollbildaufzeichnung 16.03.2018 104144.bmp.jpg


Try to decrease the slider of the used memory.
You don't have many memory so don't let PTP use it all.
And also, try to use a dedicated Temp directory for Panotour Pro, not the global one of your user.
For example create an empty directory c:\TempForPanotour , and select this one as temp directory for Panotour .

And third try, check "Mono-Core" and not "Multi-Core" option .

Gérld


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