issue with displaying a webvideo  

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virtualdiorama
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issue with displaying a webvideo

by virtualdiorama » Wed Sep 13, 2017 8:20 pm

Hello
Im working on a project with a room that has 10 links to vimeo. The plan is to have a screenshot from the movies and when you press the picture a window opens that shows the vimeo file. The problem is the video and voice is not in sync, when you open the file in vimeo everything works great. I tried exporting the files to youtube and ended up with the same problem. When I open the mp4 inside the project there is no timeline or play button and when I use the function add webb content the background music is still playing and it doesnt work on ios devices. Does someone have a solution for this problem?

I made a new tour with only one room with different options with the same content: add webb content, display a web video and open a website.

http://media.virtualdiorama.com/pt/test/index.html


Best regards
johannes
Johannes Söderström
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Annis
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Re: issue with displaying a webvideo

by Annis » Thu Sep 14, 2017 9:32 am

I didn't experience any desynching between the display a webvideo and the original video. How fast is your internet connection?

The Webcontent spot is not supported on iOS, they block it.

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Re: issue with displaying a webvideo

by virtualdiorama » Thu Sep 14, 2017 9:44 am

Thanks Annis, I have really fast connection, cant be that.
So when you open the vimeo files (web video box) inside the room, not the webcontent it works good on your computer?
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Re: issue with displaying a webvideo

by Annis » Thu Sep 14, 2017 9:46 am

I tested them all and didn't have any sync issues. Have you tried clearing your browser cache?

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Re: issue with displaying a webvideo

by virtualdiorama » Thu Sep 14, 2017 9:55 am

will try, get back to you soon, thanks
Johannes Söderström
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Re: issue with displaying a webvideo

by virtualdiorama » Thu Sep 14, 2017 12:26 pm

Annis, could you check out the page: http://idbmchallenge.aalto.fi/ go to episodes, do they work good on your machine?
Best regards
j.
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Re: issue with displaying a webvideo

by Annis » Thu Sep 14, 2017 2:35 pm

I don't see any different in latency or sync between the videos in that tour than their counterpart directly on vimeo.

Have you tried different browsers?

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Re: issue with displaying a webvideo

by virtualdiorama » Thu Sep 14, 2017 2:42 pm

Yes, same issues in chrome and safari but it works perfect on ios?!
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Re: issue with displaying a webvideo

by Annis » Thu Sep 14, 2017 3:27 pm

I'll have to try and grab a Mac from one of my colleagues.

In the meantime, I had a look at the Vimeo troubleshooting were they mention dropped frames and desyncing, maybe have a look at that too : https://help.vimeo.com/hc/en-us/article ... ing-issues

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Re: issue with displaying a webvideo

by virtualdiorama » Thu Sep 14, 2017 3:34 pm

Thanks Annis, I made a screen capture, it has no sound but you can see its buffering.
Has anyone else tried it? Does it work on your computers?

Best regards
j.
Attachments
Untitled.mp4
(790.28 KiB) Downloaded 2 times
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Re: issue with displaying a webvideo

by Annis » Thu Sep 14, 2017 4:21 pm

Did you try any of the solutions mentioned on the Vimeo troubleshooting page?

I haven't been able to find a Mac to test yet.


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