Background sound problems!  

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skyber
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Background sound problems!

by skyber » Fri Jun 29, 2018 8:35 pm

Hello!
Why the background sound wont start? Need to click one time anywhere in tour (on the screen) to play sound.
And he play only once! NO REPEAT -- just an error. (see the attached pictures)

Please help me! :rolleyes:
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bdd
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Re: Background sound problems!

by bdd » Mon Jul 02, 2018 10:10 am

The background sound does not autoplay because last update of Chrome forbid sound autoplay .

If you have a background sound or a video scene with a sound track, you have to force the user to click to let the sound start on Chrome.
Either by using a splashscreen, or a "Start" button.

For the non-looping issue, can you share an URL of the tour ?
This feature should work, so having an URL will help us understand in which case the bug occurs.

Gérald

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