Hotspot not working?   [SOLVED] - View the solution

Share your tips and tricks here or get help with any Panotour 2.0+ problem!
No bug reports (of any kind) in this forum!
no avatar
saarikor
Member
 
Topic author
Posts: 14
Likes: 1 post
Liked in: 0 post
Joined: Sun Feb 10, 2013 3:37 pm
Info

Hotspot not working?

by saarikor » Tue Feb 20, 2018 8:04 am

I'm building a tour that have been working earlier. But now when I re build it the hotspots are gone. I just get an error saying that "style not found"
Everything is set right. Even if I change "use icon in library" the same error apears. Can not find the icons again for some reason. When I check the folder, they are there...?

What am I doing wrong?

no avatar
Destiny
Moderator
 
Posts: 7852
Likes: 6 posts
Liked in: 227 posts
Joined: Mon Apr 26, 2010 11:55 pm
Location: Australia
Info

Re: Hotspot not working?

by Destiny » Tue Feb 20, 2018 9:39 am

Hi... Did you move or rename any folders.. Moved or renamed your Tour location, or moved any custom hotspots....

Destiny..

no avatar
saarikor
Member
 
Topic author
Posts: 14
Likes: 1 post
Liked in: 0 post
Joined: Sun Feb 10, 2013 3:37 pm
Info

Re: Hotspot not working?

by saarikor » Tue Feb 20, 2018 9:45 am

I have moved the whole project folder to usb disc and then back to computer...

no avatar
Destiny
Moderator
 
Posts: 7852
Likes: 6 posts
Liked in: 227 posts
Joined: Mon Apr 26, 2010 11:55 pm
Location: Australia
Info

Re: Hotspot not working?

by Destiny » Tue Feb 20, 2018 9:48 am

Well, thats the issue I am afraid.. PTP does not like that. Unless you can recreate the entire folder structure. Then reboot your system and try to open again.. You can check the build url to determine the exact naming and location..

Destiny...

no avatar
saarikor
Member
 
Topic author
Posts: 14
Likes: 1 post
Liked in: 0 post
Joined: Sun Feb 10, 2013 3:37 pm
Info

Re: Hotspot not working?

by saarikor » Tue Feb 20, 2018 4:22 pm

I moved the folders back to my computer and tried to recreate the project, but it is not working either. The names and all should be right...

User avatar
bdd
Kolor Team
 
Posts: 2657
Likes: 13 posts
Liked in: 117 posts
Joined: Tue Jan 18, 2011 4:05 pm
Info

Re: Hotspot not working?

by bdd » Wed Feb 21, 2018 3:44 pm

Do you know on which scene there is spot with a "not found style" ?

If yes, if you select each spot of the scene, do they all have a selected style ?

Rami, can you send us your project file ? the kpt file only .

Gérald

no avatar
saarikor
Member
 
Topic author
Posts: 14
Likes: 1 post
Liked in: 0 post
Joined: Sun Feb 10, 2013 3:37 pm
Info

Re: Hotspot not working?

by saarikor » Wed Feb 21, 2018 4:23 pm

Yes. They all are in first panorama (the project has all most 30 panoramas).
They all have own spot and all seems to be fine at editing but at published all are missing, but I can find them from the folder in spots folder. I can send it to you. Where can I send it?

User avatar
bdd
Kolor Team
 
Posts: 2657
Likes: 13 posts
Liked in: 117 posts
Joined: Tue Jan 18, 2011 4:05 pm
Info

Re: Hotspot not working?

by bdd » Wed Feb 21, 2018 5:01 pm

Send the kpt file to contact@kolor.com .
Indicate in the mail that the file is for me .

Gérald

no avatar
saarikor
Member
 
Topic author
Posts: 14
Likes: 1 post
Liked in: 0 post
Joined: Sun Feb 10, 2013 3:37 pm
Info

Re: Hotspot not working?

by saarikor » Wed Feb 21, 2018 5:07 pm

Done :)

User avatar
bdd
Kolor Team
 
Posts: 2657
Likes: 13 posts
Liked in: 117 posts
Joined: Tue Jan 18, 2011 4:05 pm
Info

Re: Hotspot not working?  [SOLVED]

by bdd » Thu Feb 22, 2018 3:29 pm

Hi Rami,

The issue comes from the names you set for your spot styles.

For example, your first spot style is named "1. VALOLINNA UUSIN SILMIN" .

When the tour is generated PTP escapes the spaces, but not the dot .

It seems that Krpano does not support the dot inside style names.
So PTP has to escape them too.

We'll try to fix this issue in a future bug fix release.

Meanwhile, remove the dot, and name your spot styles like this : "1 VALOLINNA UUSIN SILMIN" .

Gérald

no avatar
saarikor
Member
 
Topic author
Posts: 14
Likes: 1 post
Liked in: 0 post
Joined: Sun Feb 10, 2013 3:37 pm
Info

Re: Hotspot not working?

by saarikor » Thu Feb 22, 2018 3:32 pm

Hello,

Ok. I'll try to delete all the dots and try to generate the 360 file again...

no avatar
saarikor
Member
 
Topic author
Posts: 14
Likes: 1 post
Liked in: 0 post
Joined: Sun Feb 10, 2013 3:37 pm
Info

Re: Hotspot not working?

by saarikor » Thu Feb 22, 2018 5:19 pm

YES!

That worked! Many thanks!


Who is online

Users browsing this forum: No registered users and 10 guests