Website Box Issue  

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Website Box Issue

by dv3D » Thu Jan 18, 2018 4:18 am

Have developed a tour for a client and the demo is working great and they are excited about it. The only issue I am trying solve is with the website box. I have a spot style that opens a website box and displays a Matterport tour based on the URL that is entered. When viewing on the desktop it works great and plays within the boundaries (currently set at 600x400) of the website box. The problem is on a tablet or phone. When you click the hotspot the website box opens and the Matterport is displayed within the website box. When you click the start button within the box the Matterport loads but then goes completely full screen and is no longer part of the tour. If you hit the back button on the device it just restarts the tour from the beginning. I have played around adjusting the advanced features within the website box style page but cannot find a way to resolve the issue. Is there a way to resolve this issue with a setting or different plugin. The client feels that their customers will probably use the tour on mobile devices more than their desktops and wants it to be a good experience for the customers. Thanks for any help you can provide.

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Re: Website Box Issue

by Annis » Thu Jan 18, 2018 10:09 am

I believe this question was answered before, and was concluded that that is the behaviour from the matterport website when you try to access from a mobile or tablet. There is nothing you can do and it's not controlled by the website box in any way.

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Re: Website Box Issue

by 360-compunics-com-ni » Thu Jan 18, 2018 4:53 pm

Have you tried the URL parameters that Matterport supports when embedding a tour? Not sure if they have a solution to this..
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