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PTP version 2.3.2?

PostPosted: Mon Jul 04, 2016 1:18 am
by Eddie
Hello! Where I can download PTP version 2.3.2 - 32-bit?

Thank you

Eddie

Re: PTP version 2.3.2?

PostPosted: Mon Jul 04, 2016 1:16 pm
by Annis
From the previous versions download page: http://www.kolor.com/download-previous-versions/

Kolor  Download Previous Versions - Google Chrome.jpg

or
Kolor  Downloads - Google Chrome.png

Re: PTP version 2.3.2?

PostPosted: Mon Jul 04, 2016 8:14 pm
by Eddie
Hello Annis! I did a project with PTP 2.3.2 but I had to reformat the computer .. Now I downloaded the 2.3.2 PTP but when you open the project the program closes .. In PTP 2.5.3 does not recognize the files .. I have installed both versions windows 7 pro 32 bit .. What's going on?

Thanks!

Eddie

Re: PTP version 2.3.2?

PostPosted: Tue Jul 05, 2016 11:01 am
by Annis
As soon as you open the project Panotour closes?
Are you prompted to send a crash report?

Is there a .cache file? If there is, could you try backing it up in another folder then deleting the one next to your kpt, then try loading the project.
Do you still have all the source files used for the project?
Could you send me the kpt file?

Re: PTP version 2.3.2?

PostPosted: Tue Jul 05, 2016 9:14 pm
by Eddie
Hello! I deleted the cache file! PTP 2.3.2, images are loaded and when I click on one of the view the program closes .. PTP 2.5.3 do not load all pictures .. The files are all in appropriate folders! No crash report! I sent you the file .kpt!

Eddie

Re: PTP version 2.3.2?

PostPosted: Wed Jul 06, 2016 8:22 am
by Annis
PTP 2.3.2 32 bits had an issue with loading the preview, causing crashes, but I believe that was fixed in 2.5 (see discussion here viewtopic.php?f=94&t=24526&p=153593&hilit=preview+crash#p153593 you could also try the solutions on that page), in fact it still is in the troubleshooting page: http://www.kolor.com/wiki-en/action/vie ... our_2.3.2B



So let's try and find what is happening in 2.5.3, all the panoramas are not loaded? Are they missing thumbnails, or just completely missing from the project?
Was this with or without the .cache file?

Re: PTP version 2.3.2?

PostPosted: Wed Jul 06, 2016 6:51 pm
by Eddie
Hello! Read the post of PTP 2.3.2 and already uninstalled. Now the problem is PTP 2.5.3 .. When I open the project, first, do not load the previews .. redirected to the folder of those preview and starts loading the panoramic (cube faces) but does not recognize most, (nadir_d) then It not finished loading the entire project. When I selected a panoramic for preview, get a sign saying "not enough memory".. This is crazy!

I tried deleting the cache file and still the problem!

The problem is worse!!! I wanted to start a new project, import only a panoramic and came out a crash report!!!

Eddie

Re: PTP version 2.3.2?

PostPosted: Wed Jul 06, 2016 11:09 pm
by Eddie
Another thing .. Uninstall and install again PTP 2.5.3.. I entered the registration code, I close the program and open it, ask me again user registration .. All very strange! I need a solution please! I tried to open another project and I can not do it!

Eddie

Re: PTP version 2.3.2?

PostPosted: Thu Jul 07, 2016 9:35 am
by Annis
If you just register, don't open any project or anything, close and relaunch PTP it hasn't kept the registration?

You sent a screenshot of a crash report from 2.5, did you send it?

Not having enough memory would potentially be normal since you're on a 32-bits system which is incredibly limiting in the amount of memory software can access, and since you're loading it without the cache file, you need the memory to open and load all the scenes.

Re: PTP version 2.3.2?

PostPosted: Thu Jul 07, 2016 5:52 pm
by Eddie
ok, what is the solution ?? I have to deliver a project and do not open it! The report sent it yesterday! Register now works well.. How do I send reports .dmp?

Please, this is urgent!

Eddie

Re: PTP version 2.3.2?

PostPosted: Fri Jul 08, 2016 8:52 am
by Eddie
Hello! I think it may be access to files, formatting the computer, external hard drive letter changed, appeared a sign saying he did not find the files. I corrected the route but still the problem, then I changed the drive letter and opened projects well but in a moment failed again and could not find files .. The letter of the internal disk is never modified (D) but also did not open well projects ..

How do I send reports .dmp?

Eddie

Re: PTP version 2.3.2?

PostPosted: Fri Jul 08, 2016 9:47 am
by Annis
Just click on "upload" after the crash reporter has popped up, and make sure your e-mail is filled in so that we can find the crash report:
Kolor Forums  Autopano, Panotour & Autopano Video Help • Post a reply - Google Chrome.png


If the dmp aren't sent that way they can't be read.


If the files aren't in the same place as they used to because of the formatting of the computer and changing disks, it's normal that the files need to be relinked, and if you removed the cache files it's quite possible that it's simply too much of a strain on your computer.

Re: PTP version 2.3.2?

PostPosted: Fri Jul 08, 2016 5:58 pm
by Eddie
Hello Annis! I already sent many reports! The problem continues!

"It's quite possible That it's simply too much of a strain on your computer." What do you mean?

What is the minimum configuration that must have Windows 7pro, for PTP 32bits work well?

Here I leave one of the problems ..
Says:
Unable to load the file.
You can not create the image file

Thank you!

Eddie

Re: PTP version 2.3.2?

PostPosted: Fri Jul 08, 2016 8:42 pm
by Eddie
I can not create a new project! I can not post a single panoramic! the program closes! What is happening? Please support!

Eddie

Re: PTP version 2.3.2?

PostPosted: Mon Jul 11, 2016 7:48 pm
by Eddie
Please I need help! Someone who can help me solve this!

Eddie

Re: PTP version 2.3.2?

PostPosted: Wed Jul 13, 2016 4:25 am
by Eddie
Upgrade to Windows 10 (32-bits) and PTP Pro 2.5.3 not work! Only PPT Pro 2.2.0 works well!

Support help?

Eddie