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new preset cannot be saved in pc/windows

PostPosted: Sun Mar 15, 2015 9:17 am
by viewmaster
Hello,
when I'm creating a new preset it is not saved, it doesn't exist in the saved presets.
I also checked open user directory>presets>templates and the new preset is not there.
At 10-12-2014 I had created a preset and this one exists in templates but afterwards I cannot save anything.
I'm using a pc, windows 8. In my mac pro the presets work fine though.
Thank you
Thomas

Re: new preset cannot be saved in pc/windows

PostPosted: Sun Mar 15, 2015 9:36 am
by mediavets
I am unable to reproduce this problem with PTP 2.3.2 on Windows 8.1 64-bit OS.

Re: new preset cannot be saved in pc/windows

PostPosted: Mon Mar 16, 2015 10:17 am
by benji33
Works too on Windows 7 64 bits + PTP 2.3.2.

Re: new preset cannot be saved in pc/windows

PostPosted: Mon Mar 16, 2015 10:30 am
by viewmaster
Any ideas why the presets are not saved? Should I uninstall/re install ptp?

Re: new preset cannot be saved in pc/windows

PostPosted: Mon Mar 16, 2015 10:34 am
by bdd
Which name did you set for your preset ?
Does it contain "special" characters ?

Gérald

Re: new preset cannot be saved in pc/windows

PostPosted: Mon Mar 16, 2015 10:39 am
by viewmaster
In a case I used numbers but just letters no special characters. i.e. virtual tour 1, test

Re: new preset cannot be saved in pc/windows

PostPosted: Mon Mar 16, 2015 10:44 am
by bdd
Is the comma inside the name ?
Like this "virtual tour 1, test" ?

If yes, try without the comma.

Gérald

Re: new preset cannot be saved in pc/windows

PostPosted: Mon Mar 16, 2015 10:51 am
by viewmaster
no comma, these are two different names

Re: new preset cannot be saved in pc/windows

PostPosted: Mon Mar 16, 2015 11:01 am
by viewmaster
What I have noticed is that when I save a preset, no matter what I name it, in the preset (load preset) panel the only new preset I get is always named Thomas (pc name). When I close and reopen ptp it is never there.
I don't know if this extra information is useful.

Re: new preset cannot be saved in pc/windows

PostPosted: Mon Mar 16, 2015 2:03 pm
by bdd
It seems that PTP does not have access to your user directory.

How PTP was installed on your PC ?
Was it installed for all users ?
Was it installed for you only, for another user ?

PTP tries to create a subdirectory "Kolor/PanotourPro 2" in your user directory "My Documents".
Does this directory exist ?
If yes, what are it access rights, and what does it contain ?

Gérald

Re: new preset cannot be saved in pc/windows

PostPosted: Tue Mar 17, 2015 11:22 am
by viewmaster
Yes it was installed for all users, I am admin and user at the same time. I have access to it.
There is no "My Documents" in the user directory. Do you mean user directory>presets>templates? This is where the presets are saved. The thing is that I have already saved a preset it just doesn't do it anymore. In my mac it works fine. Should I uninstall/re install ptp?

Re: new preset cannot be saved in pc/windows

PostPosted: Tue Mar 17, 2015 11:48 am
by mediavets
viewmaster wrote:There is no "My Documents" in the user directory. Do you mean user directory>presets>templates? This is where the presets are saved. ?

This is what he was referring to:

Re: new preset cannot be saved in pc/windows

PostPosted: Sun Jun 14, 2015 11:34 am
by ittay
I have the same problem. did you find solution ?

Re: new preset cannot be saved in pc/windows

PostPosted: Fri Jul 03, 2015 1:09 pm
by viewmaster
Hi,
it's been a long time but I still cannot save a preset. I uninstalled and reinstalled the program but nothing changed.
Could anyone HELP please? This is really important!
Thank you
Thomas

Re: new preset cannot be saved in pc/windows

PostPosted: Fri Jul 03, 2015 1:14 pm
by bdd
Can you tell us what messages appear in the Troubles window of PTP (menu Display/Troubles) after opening PTP once you saved a new preset?

Gérald

Re: new preset cannot be saved in pc/windows

PostPosted: Fri Jul 03, 2015 1:44 pm
by viewmaster
There is no message in Troubles window of PTP.

Re: new preset cannot be saved in pc/windows

PostPosted: Tue Jul 07, 2015 9:53 am
by viewmaster
Hello Gerald,

is there anything I can do to solve this problem?

Thank you
Thomas

Re: new preset cannot be saved in pc/windows

PostPosted: Thu Jul 09, 2015 9:04 am
by bdd
Can you try the following :
1/ In PTP, click on "Edit/Open user directory"
2/ Stop PTP
3/ Go outside the user directory. It means go in the upper directory named "Kolor".
4/ rename the directory "PanotourPro 2" into "PanotourPro 2 backup"
5/ restart PTP

Gérald

Re: new preset cannot be saved in pc/windows

PostPosted: Thu Jul 09, 2015 12:08 pm
by viewmaster
Hi Gérald,
I did what you said above. When I restarted PTP there was a folder "PanotourPro 2" and the renamed folder "PanotourPro 2 backup". I tried again to save a preset but nothing happened again. I checked both folders and there was no new preset.
Any suggestions?
Thomas