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Video Plugin and Web site box Plug ins NOT WORKING!

PostPosted: Tue Apr 29, 2014 5:18 pm
by Aaron Eriksson
I don't mean to be negative but I am frustrated. I pulled in both the Website box plugin and the video plugin, in the effort to display a full size youtube video. The moment I try to set the hotspot button of a video camer icon the project crashes.

Folks. Please get this program fixed. Overall it is great but there are still basic bugs that have not been resolved. Especially the program not keeping the cursor in the point of view settings.

So how can I display a video for a site using the GUII and not coding it in?

Re: Video Plugin and Web site box Plug ins NOT WORKING!

PostPosted: Tue Apr 29, 2014 5:38 pm
by mediavets
Aaron Eriksson wrote:I don't mean to be negative but I am frustrated. I pulled in both the Website box plugin and the video plugin, in the effort to display a full size youtube video. The moment I try to set the hotspot button of a video camer icon the project crashes.

Folks. Please get this program fixed. Overall it is great but there are still basic bugs that have not been resolved. Especially the program not keeping the cursor in the point of view settings.

So how can I display a video for a site using the GUII and not coding it in?

I don't understand what you are trying to do when yoi say "I pulled in both the Website box plugin and the video plugin, in the effort to display a full size youtube video. The moment I try to set the hotspot button of a video camer icon the project crashes."

What is 'the video plugin'?

You can have a video hotspot, but that's a quite different thing from a hotspot that opens a Web video box.

A video hotspot cannot display a YouTube video, only a Web video box can display a YouTube video.

Re: Video Plugin and Web site box Plug ins NOT WORKING!

PostPosted: Tue Apr 29, 2014 5:57 pm
by Aaron Eriksson
Right. So I am using a custom graphic as the link. the steps I am taking.

1 import the icon into my library.

2. under the style tab, and viewers tab I activate either the webvideo box plub in or the website viewer box plug in.

Fine so far no crashing.

Then I take the actions on the graphic to activate the respective plugin. That is the moment it crashes. The only way it doesn't crash is when I use a basic "open a website" action which is NOT what I want to do. I used to be able to do this, but now can't. I do have the latest updated version.

Re: Video Plugin and Web site box Plug ins NOT WORKING!

PostPosted: Tue Apr 29, 2014 6:26 pm
by mediavets
Aaron Eriksson wrote:Right. So I am using a custom graphic as the link. the steps I am taking.

1 import the icon into my library.

2. under the style tab, and viewers tab I activate either the webvideo box plub in or the website viewer box plug in.

Fine so far no crashing.

Then I take the actions on the graphic to activate the respective plugin. That is the moment it crashes. The only way it doesn't crash is when I use a basic "open a website" action which is NOT what I want to do. I used to be able to do this, but now can't. I do have the latest updated version.


I use a slightly different workflow that works fine as illustrated in screenshots below:

Re: Video Plugin and Web site box Plug ins NOT WORKING!

PostPosted: Tue Apr 29, 2014 6:32 pm
by Aaron Eriksson
Ok. I'll try that.

Re: Video Plugin and Web site box Plug ins NOT WORKING!

PostPosted: Tue Apr 29, 2014 6:41 pm
by Aaron Eriksson
Right I just tried your shots. Crashed.

Re: Video Plugin and Web site box Plug ins NOT WORKING!

PostPosted: Tue Apr 29, 2014 6:42 pm
by Aaron Eriksson
Do you want to see my screen? I can do a join.me for you.

Re: Video Plugin and Web site box Plug ins NOT WORKING!

PostPosted: Tue Apr 29, 2014 6:44 pm
by mediavets
Aaron Eriksson wrote:Right I just tried your shots. Crashed.


Which version of PT/PTP are you using and on which OS?

Is the tour you are working on a tour originally created with your current versioin of PT/PTP or an earlier version?

I am using PTP 2.1 RC164-bit on Windows 8.1 Pro.

Re: Video Plugin and Web site box Plug ins NOT WORKING!

PostPosted: Tue Apr 29, 2014 6:45 pm
by mediavets
Aaron Eriksson wrote:Do you want to see my screen? I can do a join.me for you.


I'm about to go out for the evening, sorry.

Re: Video Plugin and Web site box Plug ins NOT WORKING!

PostPosted: Tue Apr 29, 2014 7:20 pm
by Aaron Eriksson
Windows 8.1 home
PTP 2.0.1
Yes it is a tour fresh with latest version. Previous version did the same.

Re: Video Plugin and Web site box Plug ins NOT WORKING!

PostPosted: Tue Apr 29, 2014 7:21 pm
by Aaron Eriksson
No Problem. I know you volunteer. But I need a tech to email me back or help me get through this asap. Do you know if there is a ticket I can report?

Re: Video Plugin and Web site box Plug ins NOT WORKING!

PostPosted: Tue Apr 29, 2014 9:40 pm
by mediavets
Aaron Eriksson wrote:Windows 8.1 home
PTP 2.0.1
Yes it is a tour fresh with latest version. Previous version did the same.


I wonder why what I do works for me then?

Are you sure you followed the process I did?

I never added my custom graphic to the library - I chose a non-library graphic.

Re: Video Plugin and Web site box Plug ins NOT WORKING!

PostPosted: Tue Apr 29, 2014 9:42 pm
by mediavets
Aaron Eriksson wrote:No Problem. I know you volunteer. But I need a tech to email me back or help me get through this asap. Do you know if there is a ticket I can report?


The topic on the forum designated for Panotour bug reports is here: viewforum.php?f=92