Problem with building the Tour - Please help!  

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Frenchev
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Problem with building the Tour - Please help!

by Frenchev » Thu Mar 27, 2014 10:45 am

Hello Freinds,

PTP crashes every time when I try to build the Tour. I have no Idea why. Please help! I need the solution very urgent!

I built a completely new tour, without presets or plugins. Just panoramas with links between them and the PTP crashes every time when I try to build the tour.

Please Help!

Thanks!

Emiliyan
Last edited by Frenchev on Thu Mar 27, 2014 11:07 am, edited 1 time in total.

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Destiny
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Re: Problem with building the Tour - Please help!

by Destiny » Thu Mar 27, 2014 11:04 am

Hi.. I need some background on your process..

What version of PTP V2 are you using...

Did you create your Tour at anytime using V1.8..

What plugins have you added...

Have you removed a plugin at any time..

Destiny...

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mediavets
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Re: Problem with building the Tour - Please help!

by mediavets » Thu Mar 27, 2014 11:04 am

Frenchev wrote:Hello Freinds,

PTP crashes every time when I try to build the Tour. I have no Idea why. Please help! I need the solution very urgent!

Thanks!

Emiliyan


Are you using the latest rea;lse of PTP?

Which OS are you using?

Was this tour originally created with the current latest release of PTP or an earlier release?

Have you ever managed to complete Build of this tour?

What are your Build settings - can we see a screenshot?

Are you using a custom HTML template?

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Re: Problem with building the Tour - Please help!

by Frenchev » Thu Mar 27, 2014 11:43 am

This is completely new tour with no presets or plugins. Just panoramas with links between them. It is the latest PTP - 2.0.1. The computer is PC with win7pro x64.

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Re: Problem with building the Tour - Please help!

by mediavets » Thu Mar 27, 2014 11:53 am

Frenchev wrote:This is completely new tour with no presets or plugins.

Not even a Control bar plugin?

{quote] Just panoramas with links between them. It is the latest PTP - 2.0.1. The computer is PC with win7pro x64.[/quote]

How many panoramas?

Are they all 360x180?

Are they linked just with hotspots?

Did you have a previous version of PTP 2.x installed before installing 2.0.1?

if so did you uninstall the previous version before installing 2.0.1?

Do you see the Crash reporter dialogue when PTP crashes?

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Re: Problem with building the Tour - Please help!

by Frenchev » Thu Mar 27, 2014 12:20 pm

OK I found something.

At first I built a normal tour with plugins. After several crashes i decided to build the tour again but without any plugins or panoramas. The result was the same - crash!

Then I wanted to zip the tour and post it here. I made the panoramas just 1200px so the .zip is not too big. Then I tried to build the tour with the small panoramas and it worked! The I replaced the small panoramas with the original panoramas and CRASH again.

Yes I see the crash dialog box!

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Re: Problem with building the Tour - Please help!

by Destiny » Thu Mar 27, 2014 12:20 pm

The only thing I can think of here; Did you move your pano files to a different folder after you added them into PTP or change the name of the location folder....

Destiny...

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Re: Problem with building the Tour - Please help!

by Frenchev » Thu Mar 27, 2014 12:25 pm

NO, it works with small panoramas, but when I replace them with the originals (same name, same folder) it crashes!

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Re: Problem with building the Tour - Please help!

by Destiny » Thu Mar 27, 2014 12:32 pm

Same names might be confusing PTP.. Try renaming the lager panos and add them into PTP again, then build..

Destiny...

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Re: Problem with building the Tour - Please help!

by Frenchev » Thu Mar 27, 2014 12:35 pm

I have no Idea what is happening, but invoke Kolor to do something again this.

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Re: Problem with building the Tour - Please help!

by mediavets » Thu Mar 27, 2014 12:37 pm

Frenchev wrote:NO, it works with small panoramas, but when I replace them with the originals (same name, same folder) it crashes!


How many pano images and how large are the large versions?

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Re: Problem with building the Tour - Please help!

by Frenchev » Thu Mar 27, 2014 12:48 pm

9 panoramas at about 10500 px.

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Re: Problem with building the Tour - Please help!

by mediavets » Thu Mar 27, 2014 1:43 pm

Frenchev wrote:9 panoramas at about 10500 px.


That should not be a problem.

What sort of hotpots are you using to link the panoramas?

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Re: Problem with building the Tour - Please help!

by Frenchev » Thu Mar 27, 2014 2:34 pm

The first ones in the list.

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mediavets
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Re: Problem with building the Tour - Please help!

by mediavets » Thu Mar 27, 2014 2:37 pm

Frenchev wrote:The first ones in the list.


can you show us a screenshot of your Build options - like this:
Attachments
1-ptp2-buildoptions.jpg

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Frenchev
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Re: Problem with building the Tour - Please help!

by Frenchev » Thu Mar 27, 2014 5:08 pm

I found something - I have the problem only with this panorama:

http://www.frenchev.com/clients/Bad.jpg

I tried to build tour only with this panorama and the PTP crashes every time. When this panorama is not in the Tour everything is fine.
Can somebody tell me why is this happening?

Thanks!

Emiliyan

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Destiny
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Re: Problem with building the Tour - Please help!

by Destiny » Thu Mar 27, 2014 9:58 pm

Strange.. It works fine for me.... Your issue is not this image...

Destiny...

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Frenchev
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Re: Problem with building the Tour - Please help!

by Frenchev » Thu Mar 27, 2014 10:09 pm

Yes it is. I have already sent it to two other computers with the same result - CRASH.

It works only by you.

Can anybody else try it please. Thanks!

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mediavets
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Re: Problem with building the Tour - Please help!

by mediavets » Thu Mar 27, 2014 11:28 pm

Frenchev wrote:Yes it is. I have already sent it to two other computers with the same result - CRASH.

It works only by you.

Can anybody else try it please. Thanks!


PTP 2.0.1 64-bit on Windows 7 Pro 64-bit.

Created two additional copies of your JPG fil.

Loaded all three in a tour - PTP crashed on Build.

Created three version of your file in PNG format.

Loaded all three in a tour - PTP crashed on Build.

Both crashes reported using the Crash reporter.

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Destiny
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Re: Problem with building the Tour - Please help!

by Destiny » Fri Mar 28, 2014 7:06 am

How strange....

Destiny

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Frenchev
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Re: Problem with building the Tour - Please help!

by Frenchev » Fri Mar 28, 2014 4:02 pm

Kolor guys - Can you help me please?

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Frenchev
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Re: Problem with building the Tour - Please help!

by Frenchev » Wed Apr 02, 2014 10:17 am

it's been almost a week. Can somebody tell me please, why I can't use this Panorama on the PTP 2.0.


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