It doesnt work on mobile devices...What should I do?  

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Bogdan
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It doesnt work on mobile devices...What should I do?

by Bogdan » Fri Feb 21, 2014 9:25 pm

Hello,
I selected mobile devices in build tour but it doesn'y work.
I uploaded my folder on my ftp server with .html file and without it.
What I do wrong?
Thanks.

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mediavets
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Re: It doesnt work on mobile devices...What should I do?

by mediavets » Fri Feb 21, 2014 9:36 pm

Bogdan wrote:Hello,
I selected mobile devices in build tour but it doesn'y work.
I uploaded my folder on my ftp server with .html file and without it.
What I do wrong?
Thanks.


Which version of PTP are you using on which OS?

Can we see :

1. a screenshot of your build settings.

2. the URL for the tour (html file) that you say doesn't work on mobile devices.

Which mobile devices with which browsers have you tried?

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Bogdan
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Re: It doesnt work on mobile devices...What should I do?

by Bogdan » Fri Feb 21, 2014 9:57 pm

I'm using PTP 2.0
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HansKeesom
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Re: It doesnt work on mobile devices...What should I do?

by HansKeesom » Fri Feb 21, 2014 10:05 pm

Bogdan wrote:I'm using PTP 2.0

and how about

"2. the URL for the tour (html file) that you say doesn't work on mobile devices.

Which mobile devices with which browsers have you tried?"
Regards, Hans Keesom
I stitch and render for other photographers. Price: 25 euro or less, no cure no pay. If you want to concentrate on your business let me do the stitching for you. Free TB of Dropbox space when you have more then 250 euro business a year.

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mediavets
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Re: It doesnt work on mobile devices...What should I do?

by mediavets » Fri Feb 21, 2014 10:06 pm

Bogdan wrote:I'm using PTP 2.0


Why are you using a domain name as a folder name?

I'd always recommend avoiding spaces in file and folder names and also to avoid using mixed case letters in names.

.......

What is the URL for the online tour that doesn't work?

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Bogdan
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Re: It doesnt work on mobile devices...What should I do?

by Bogdan » Fri Feb 21, 2014 10:15 pm

Do you think that this might be the problem using spaces and case letters?

My url is :http://www.tururivirtualeprahova.ro/Clinici-medicale/Clinica-stomatologica-First-Dent-Ploiesti-c3.html

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Bogdan
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Re: It doesnt work on mobile devices...What should I do?

by Bogdan » Fri Feb 21, 2014 10:16 pm

HansKeesom wrote:
Bogdan wrote:I'm using PTP 2.0

and how about

"2. the URL for the tour (html file) that you say doesn't work on mobile devices.

Which mobile devices with which browsers have you tried?"


I've tried with IPAD

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Bogdan
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Re: It doesnt work on mobile devices...What should I do?

by Bogdan » Fri Feb 21, 2014 10:18 pm

mediavets wrote:
Bogdan wrote:I'm using PTP 2.0


Why are you using a domain name as a folder name?

I'd always recommend avoiding spaces in file and folder names and also to avoid using mixed case letters in names.

.......

What is the URL for the online tour that doesn't work?

Do you think that this might be the problem using spaces and case letters?

My url is :http://www.tururivirtualeprahova.ro/Clinici-medicale/Clinica-stomatologica-First-Dent-Ploiesti-c3.html

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klausesser
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Re: It doesnt work on mobile devices...What should I do?

by klausesser » Fri Feb 21, 2014 10:24 pm

Bogdan wrote:Do you think that this might be the problem using spaces and case letters?

My url is :http://www.tururivirtualeprahova.ro/Clinici-medicale/Clinica-stomatologica-First-Dent-Ploiesti-c3.html



No - you "filled" the spaces with "-" . . so there is no space between the letters.

It works on the iPad simulation in Safari.

Klaus

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Bogdan
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Re: It doesnt work on mobile devices...What should I do?

by Bogdan » Fri Feb 21, 2014 10:48 pm

klausesser wrote:
Bogdan wrote:Do you think that this might be the problem using spaces and case letters?

My url is :http://www.tururivirtualeprahova.ro/Clinici-medicale/Clinica-stomatologica-First-Dent-Ploiesti-c3.html



No - you "filled" the spaces with "-" . . so there is no space between the letters.

It works on the iPad simulation in Safari.

Klaus

I have tried without spaces filled with "-" and it's still not working
It ask me for Adobe Flash Player

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mediavets
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Re: It doesnt work on mobile devices...What should I do?

by mediavets » Fri Feb 21, 2014 11:12 pm

Bogdan wrote:
klausesser wrote:
Bogdan wrote:Do you think that this might be the problem using spaces and case letters?

My url is :http://www.tururivirtualeprahova.ro/Clinici-medicale/Clinica-stomatologica-First-Dent-Ploiesti-c3.html



No - you "filled" the spaces with "-" . . so there is no space between the letters.

It works on the iPad simulation in Safari.

Klaus

I have tried without spaces filled with "-" and it's still not working
It ask me for Adobe Flash Player


You said you uploaded the folder created when you build the tour.

What is the URL of the HTML file in that folder?

When you placed the tour on your web page you should have used an iframe referencing that HTML file - I can't see that you did when looking at the page source.

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klausesser
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Re: It doesnt work on mobile devices...What should I do?

by klausesser » Sat Feb 22, 2014 12:55 pm

Bogdan wrote:
klausesser wrote:
Bogdan wrote:Do you think that this might be the problem using spaces and case letters?

My url is :http://www.tururivirtualeprahova.ro/Clinici-medicale/Clinica-stomatologica-First-Dent-Ploiesti-c3.html



No - you "filled" the spaces with "-" . . so there is no space between the letters.

Klaus

I have tried without spaces filled with "-" and it's still not working
It ask me for Adobe Flash Player



I tried it on my iPhone too: works . . . I suggest you check the build settings again carefuly and better use Flash AND html for building the tour . . .

As long as there is no empty space at all between words everything is ok.

Klaus

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benji33
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Re: It doesnt work on mobile devices...What should I do?

by benji33 » Thu Feb 27, 2014 9:07 am

What is your mobile device ?


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