Thanks again. Yes I am aware. I have a single 500px X 500px png image. I used the same image to create the simple button that should open the plan and had no trouble with the button. I tried using jpg instead of png, different image, etc for the floor plan but nothing is working. I tried Chrome, IE, Opra and Firefox, also tried different locations for the floorplan (top, left, right, etc). Tried overlay set on and off. Still no luck.
Obviously it works on for others so it has to be something I am doing wrong, but I just cant figure out what that is..using a demo version would not be causing the problem, would it?
OK....are you using the View last built tour...(green icon/button) to view the tour from local disk.
If not that may be why the floorplan is not being displayed.