Money Back?  

Support on the Panoshoot device
no avatar
Markus W.
Member
 
Topic author
Posts: 56
Likes: 4 posts
Liked in: 0 post
Joined: Thu May 02, 2013 8:49 am
Info

Money Back?

by Markus W. » Thu Apr 10, 2014 9:51 am

After 1 Year with no Support, Firmwareupdates / Bugfixes i want my Money back.
Many promises but nothing happened!
Who else is unhappy like me?

User avatar
klausesser
Member
 
Posts: 8214
Likes: 2 posts
Liked in: 10 posts
Joined: Mon May 22, 2006 12:18 am
Location: Duesseldorf, Germany
Info

Re: Money Back?

by klausesser » Thu Apr 10, 2014 11:06 am

Markus W. wrote:After 1 Year with no Support, Firmwareupdates / Bugfixes i want my Money back.
Many promises but nothing happened!
Who else is unhappy like me?



Hey Markus!

Did you buy it from Kolor?

best, Klaus

no avatar
vaslag
Member
 
Posts: 33
Likes: 0 post
Liked in: 0 post
Joined: Mon Sep 10, 2012 11:03 pm
Location: Barcelona
Info

Re: Money Back?

by vaslag » Thu Apr 10, 2014 11:47 am

Same here..... still waiting for a firmware update for a long long time.

no avatar
Markus W.
Member
 
Topic author
Posts: 56
Likes: 4 posts
Liked in: 0 post
Joined: Thu May 02, 2013 8:49 am
Info

Re: Money Back?

by Markus W. » Thu Apr 10, 2014 12:01 pm

@Klaus, yes i bought i from Kolor.

User avatar
klausesser
Member
 
Posts: 8214
Likes: 2 posts
Liked in: 10 posts
Joined: Mon May 22, 2006 12:18 am
Location: Duesseldorf, Germany
Info

Re: Money Back?

by klausesser » Thu Apr 10, 2014 12:32 pm

Markus W. wrote:@Klaus, yes i bought i from Kolor.



What do they say?

Klaus

no avatar
Markus W.
Member
 
Topic author
Posts: 56
Likes: 4 posts
Liked in: 0 post
Joined: Thu May 02, 2013 8:49 am
Info

Re: Money Back?

by Markus W. » Thu Apr 10, 2014 1:34 pm

klausesser wrote:
Markus W. wrote:@Klaus, yes i bought i from Kolor.



What do they say?

Klaus


Kolor wrote to me in January: "We are discussing with the manufacturer to get a new Firmware as soon as possible. In fact, the actual Version of Panoshoot is working but it seems that there is a lack of tutorial in order to use it prperly, almost all customers are satiesfied."

Kolor want to know which Firmware is on my Panoshoot, and exactly the issues that i am experiencing.
I've wrote them, that they may have a look at the Forum to read about all the issues.

Panoshoot is a dead project - that's my suspicion.

no avatar
mediavets
Member
 
Posts: 15209
Likes: 0 post
Liked in: 34 posts
Joined: Wed Nov 14, 2007 2:12 pm
Location: Isleham, Cambridgeshire, UK.
Info

Re: Money Back?

by mediavets » Thu Apr 10, 2014 1:40 pm

Markus W. wrote:Panoshoot is a dead project - that's my suspicion.


Mine too.

RIP.

User avatar
shais
Member
 
Posts: 81
Likes: 2 posts
Liked in: 2 posts
Joined: Mon Oct 28, 2013 10:17 am
Info

Re: Money Back?

by shais » Fri Jun 06, 2014 1:12 pm

As I wrote in other threads here. I'm also very disappointed with the Panoshoot module! It's at the point where I feel like I've been cheated!

No response from Kolor as the seller and no response from panoshoot.

The module is so bad and so uncomfortable to use that I just stopped using the panogear all together.

I want my money back!
Or a refund to buy a different controller

It's a lot of money to just 'forget about it'.

But if Kolor just keep ignoring us, what can we do? Is there legal action we can do?

User avatar
gkaefer
Member
 
Posts: 3409
Likes: 0 post
Liked in: 0 post
Joined: Tue Jun 09, 2009 1:01 pm
Location: Salzburg
Info

Re: Money Back?

by gkaefer » Sat Jun 07, 2014 9:10 pm

shais wrote:As I wrote in other threads here. I'm also very disappointed with the Panoshoot module! It's at the point where I feel like I've been cheated!

No response from Kolor as the seller and no response from panoshoot.

The module is so bad and so uncomfortable to use that I just stopped using the panogear all together.

I want my money back!
Or a refund to buy a different controller

It's a lot of money to just 'forget about it'.

But if Kolor just keep ignoring us, what can we do? Is there legal action we can do?


for the panogear another tool is available - since Long time.
type & colours handcontroller: http://www.typeandcolour.de/index.php?ln=en&tp=hhc_home

recently I upgraded from panogeer to panoneed - and I still use my handcontroller (I had to send it to Josef @ typeandcolour and I got it back with a new Firmware...)

the device is not so hip, no wlan, no bluethooth, no builtin webserver... but what can I say: it does work in exact that way it is documented....

and to be honest, I never understood why kolor did stop selling the handcontroller from typeandcolour and replaced it with the panoshoot...

Georg


Return to Panoshoot

Who is online

Users browsing this forum: No registered users and 1 guest