FAO: Sherry Hand,
21st October 2012
Unfortunately, the AllView controller firmware contains some significant defects where the positioning of the head for panoramic photos is neither predictable, repeatable or testable. The resulting panoramic shots cannot be imported into customary stitching software packages such as PTGui Pro or AutoPano Giga due to the seemingly random nature in which shots are taken and mis-aligned. I would like a representative from HandsOnOptics to read and respond to the messages posted in this user forum:http://www.kolor.com/forum/viewtopic.php?id=11240&p=3
In particular, please let me know whether HandsOnOptics will be able to supply a corrected AllView controller firmware product, which would be my preference. Also please indicate the timescale in which a fully functional replacement firmware (in which there are no positioning errors) will be made available. Also please supply evidence in the form of a positioning specification for panoramic photographs, that identifies the repeatable and testable azimuth and inclination angles and overlap percentages at which photographs will be shot, given a variety of test cases of parameter inputs to the controller..
Otherwise, please take this email message of notification that faulty goods have been supplied, and please arrange collection of the goods and a refund.