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Receive License Error

PostPosted: Wed Aug 07, 2013 6:09 pm
by deminggray@gmail.com
Hello,

I need assistance with an error message I am receiving. I created a virtual tour and linked a small video to it. The virtual tour runs fine on my stand alone computer, but when uploaded onto a server and run from a webpage I receive a license error when accessing the video. The virtual tour runs well. The license error just states "License Error". I can't find any information on this issue. Help anyone!

Thanks,

Deming Gray

PostPosted: Wed Aug 07, 2013 7:14 pm
by mediavets
deminggray@gmail.com wrote:Hello,

I need assistance with an error message I am receiving. I created a virtual tour and linked a small video to it. The virtual tour runs fine on my stand alone computer, but when uploaded onto a server and run from a webpage I receive a license error when accessing the video. The virtual tour runs well. The license error just states "License Error". I can't find any information on this issue. Help anyone!

Thanks,

Deming Gray

What version of Panotour Pro (PTP) are you using and on what operating system?

Are you sure you have uploaded all the files created when you built the tour.

One way to ensure you upload all the files is to use one the HTML template options and build the tour into a new folder/dircetiory and then upload that whole folder/directory to your server.

If you have chosen to embed all data be aware that audio and video files never get embedded in the SWF file.

If the tour is online can you share the URL so we can take look?

PostPosted: Thu Aug 08, 2013 10:37 pm
by deminggray@gmail.com
Yes, I will get you access to the file so that you may see it. It is running on a company intranet. I have uploaded a screen shot of the error message we receive.

I am running PanoTour Pro V1.8.0 64 bit

I built the tour on a Mac, Lion OS v10.7.5

Yes, I believe I have uploaded all the files, but I will try to check using the method you describe.

I was not aware the audio and video does not get embedded. However, the video is in a separate folder and hot linked to the VTour.

Thanks for your help. I really need a solution to this problem.

Deming

PostPosted: Thu Aug 08, 2013 10:50 pm
by mediavets
deminggray@gmail.com wrote:Yes, I will get you access to the file so that you may see it. It is running on a company intranet. I have uploaded a screen shot of the error message we receive.

I am running PanoTour Pro V1.8.0 64 bit

I built the tour on a Mac, Lion OS v10.7.5

Yes, I believe I have uploaded all the files, but I will try to check using the method you describe.

I was not aware the audio and video does not get embedded. However, the video is in a separate folder and hot linked to the VTour.

Thanks for your help. I really need a solution to this problem.

Deming

What do you mean by "the video is in a separate folder and hot linked to the VTour. "?

PostPosted: Tue Aug 13, 2013 7:27 pm
by deminggray@gmail.com
Hi,

The directory structure is shown in the attached screenshot.

By hot linked, I mean that I create a hot spot in one of the panos and call the video as an object.

It all works fine on my local machine but when loaded onto a web page on my companies website I receive the license error.

My company is a US Federal agency. As such they will not allow you to access the website on the intranet without a lot of paperwork. Would it be possible for my IT person to call you and discuss the issues? If so, we will need to know your time zone and set a time to talk.

Thanks,

Deming Gray

PostPosted: Tue Aug 13, 2013 7:40 pm
by mediavets
deminggray@gmail.com wrote:Hi,

The directory structure is shown in the attached screenshot.

I don't see it...

Are you aware of the Image upload feature that allows you to upload inmages with your posts?

If you use Post Reply rather than Quick Post - or edit an existing post - you'll find it below the message composition box.

PostPosted: Tue Aug 13, 2013 7:44 pm
by deminggray@gmail.com
Yes, I'll try to upload again.

PostPosted: Tue Aug 13, 2013 7:47 pm
by deminggray@gmail.com
Screenshot upload

PostPosted: Tue Aug 13, 2013 7:48 pm
by deminggray@gmail.com
Screenshot as jpg.

PostPosted: Tue Aug 13, 2013 7:48 pm
by deminggray@gmail.com
AHHHH, it must not be a .tiff file!

PostPosted: Tue Aug 13, 2013 8:33 pm
by mediavets
deminggray@gmail.com wrote:Screenshot as jpg.

This is when, before you build the tour, or after?

Can't be after as PTP 1.8 doesn't create folder structures like that and the linked video file will be copied and renamed when incorporated into the tour when it is built; so it doesn't matter where the source video is (after that).

Screenshot 1 - Here's an example of where the copied and renamed video will end up relative to other files and folders that make up the tour if you don't embed data or XML files. And I recommend that you don't embed them.

I built the tour - using the Build as.. option - into the folder 'spot-video-test'

Screenshot 2 - and this is how the point hotspot linked to the video was configured.