Help! My panotour pro soft ware crashes if I add a panorama.  

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picksil
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Help! My panotour pro soft ware crashes if I add a panorama.

by picksil » Fri Jun 07, 2013 6:09 pm

:( I'm not a happy person. I cant add panoramas, import cube faces.
I am running the 64 bit version on an Alienware MX15 under Windows 7.
Can any one help me?

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klausesser
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by klausesser » Fri Jun 07, 2013 6:31 pm

picksil wrote::( I'm not a happy person. I cant add panoramas, import cube faces.
I am running the 64 bit version on an Alienware MX15 under Windows 7.
Can any one help me?

Hi!

For geting help you need to be a bit more specific.

Camera? Type of image-files? Image-size? Project size?

best, Klaus
Simplicity is the keynote of all true elegance. Coco Chanel

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picksil
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by picksil » Fri Jun 07, 2013 9:05 pm

Thanks for replying Klaus
[Panotour Pro1.8 Win 64, Panasonic GH2 Camera, Samyang 7.5mm Fisheye lens, Panoramas made in PatGui Pro 64, Image saved as jpg, size 85,136,146 bytes on disk]
It is a Spherical Pano Image. Dimensions 11612 by 5806 at 300 dpi Project has no size, nothing can be opened, added, saved or closed. All actions in File menu crash the program. It is possible to drag and drop but then it crashes when I try to save.
Crash report from Temp file reads SETUP_PATCH.PACKED.7Z

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klausesser
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by klausesser » Fri Jun 07, 2013 9:22 pm

picksil wrote:Thanks for replying Klaus
[Panotour Pro1.8 Win 64, Panasonic GH2 Camera, Samyang 7.5mm Fisheye lens, Panoramas made in PatGui Pro 64, Image saved as jpg, size 85,136,146 bytes on disk]
It is a Spherical Pano Image. Dimensions 11612 by 5806 at 300 dpi Project has no size, nothing can be opened, added, saved or closed. All actions in File menu crash the program. It is possible to drag and drop but then it crashes when I try to save.
Crash report from Temp file reads SETUP_PATCH.PACKED.7Z

Hi!

Thanks for the infos. Why 300dpi? It´s not for print, is it?
Reduce the files to .72dpi and takek care not to have some special items in it . . paths, masks, alpha or so.

There´s no reason not to work at all - given there are no issues in the files.

best, Klaus
Simplicity is the keynote of all true elegance. Coco Chanel

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picksil
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by picksil » Fri Jun 07, 2013 10:01 pm

Tried that and found that it also crashes when I click on the add panorama icon.

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klausesser
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by klausesser » Fri Jun 07, 2013 10:28 pm

picksil wrote:Tried that and found that it also crashes when I click on the add panorama icon.

What about the type of files? Can you exactly spicify?

best, Klaus
Simplicity is the keynote of all true elegance. Coco Chanel

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mediavets
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by mediavets » Fri Jun 07, 2013 11:21 pm

picksil wrote:Thanks for replying Klaus
[Panotour Pro1.8 Win 64, Panasonic GH2 Camera, Samyang 7.5mm Fisheye lens, Panoramas made in PatGui Pro 64, Image saved as jpg, size 85,136,146 bytes on disk]
It is a Spherical Pano Image. Dimensions 11612 by 5806 at 300 dpi Project has no size, nothing can be opened, added, saved or closed. All actions in File menu crash the program. It is possible to drag and drop but then it crashes when I try to save.
Crash report from Temp file reads SETUP_PATCH.PACKED.7Z

Are you saying that your 11,612 x 5,806 pixel pano JPEG image is 85 Megabytes in size?
Last edited by mediavets on Fri Jun 07, 2013 11:22 pm, edited 1 time in total.
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picksil
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by picksil » Sat Jun 08, 2013 8:45 am

Thanks Andrew, for also taking an interest. No matter what size the Panoorama, and even with no panorama at all, thee program will crash with any File action. I also installed the 32 bit version on my old HP pavilion running Vista. Every thing works fine on that, even with its puny 2 Gig memory that has to share a portion of that with Video memory for the display processor.
The 64 bit version is running on a top of the range Quad Core i7 with 6 Gig on board, a video card with a dedicated 1 Gig of Video Ram available. It is a game players dream computer I bought for running PS5 quickly, (I don't play games on it).

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by picksil » Sun Jun 09, 2013 12:17 pm

Hello Klaus,
In reply to your question about the type of file, the panoramas are in jpg, with spherical projection. The size is 81 megabytes on disk as I have saved it at 100% and no compression.

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by klausesser » Sun Jun 09, 2013 1:39 pm

picksil wrote:Hello Klaus,
In reply to your question about the type of file, the panoramas are in jpg, with spherical projection. The size is 81 megabytes on disk as I have saved it at 100% and no compression.

81MB is very small for a pano´s equirectangular image (i usually have up to 6 GB per equi :cool:). Though 6GB RAM is rather small it must run this image-size.

Please check your settings regarding temp drive and so on under "Performance" in the presets.

best, Klaus
Simplicity is the keynote of all true elegance. Coco Chanel


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