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 Post subject: PTP Error Message
PostPosted: Thu Jun 06, 2013 4:45 pm 
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Joined: Thu Oct 20, 2011 6:51 pm
Posts: 15
I am receiving an error message when I attempt to run one of my virtual tours. The error message is "License Error". I am attempting to run the virtual tour from a server. The virtual tour runs fine locally and other virtual tours run fine on the server.

Please advise.

Deming Gray


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 Post subject:
PostPosted: Thu Jun 06, 2013 5:33 pm 
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Joined: Wed Nov 14, 2007 2:12 pm
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Location: Isleham, Cambridgeshire, UK.
deminggray@gmail.com wrote:
I am receiving an error message when I attempt to run one of my virtual tours. The error message is "License Error". I am attempting to run the virtual tour from a server. The virtual tour runs fine locally and other virtual tours run fine on the server.

Please advise.

Deming Gray

Have you done any hand coding of the XML files?

Did you upload all the files and folders that were created by PT/PTP and maintain the file anfd folder structure?

Are the file permission correct on the server?

Do you have antries in the rdomain field in the Build tab properties?

Can we have the URL so that we can view the error message for ourselves?

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Andrew Stephens
Many different Nodal Ninja and Agnos pano heads. Merlin/Panogear mount with Papywizard on Nokia Internet tablets.
Nikon D5100 and D40, Sigma 8mm f3.5 FE, Nikon 10.5mm FE, 35mm, 50mm, 18-55mm, 70-210mm. Promote control.


Last edited by mediavets on Thu Jun 06, 2013 5:35 pm, edited 1 time in total.

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 Post subject:
PostPosted: Thu Jun 06, 2013 7:22 pm 
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Joined: Thu Oct 20, 2011 6:51 pm
Posts: 15
Thank you for your quick response!

No I did not hand code any of the XML files.

Yes, I did upload the files and I did not change the file/folder structure.

I do not know the answer to the file permission question. I have asked my IT specialist.

Yes, the entry in the domain filed is my web site I think that is what you are referring to.

I have asked my IT specialist if we can allow you access to the site. It is on the company server.

Thanks,

Deming


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 Post subject:
PostPosted: Thu Jun 06, 2013 7:42 pm 
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Joined: Wed Nov 14, 2007 2:12 pm
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Location: Isleham, Cambridgeshire, UK.
deminggray@gmail.com wrote:
I do not know the answer to the file permission question. I have asked my IT specialist.

Yes, the entry in the domain filed is my web site I think that is what you are referring to.

And is the tour uploaded to the domain that is listed in the restricted domains field? If not, then that's the cause of the error message.

There is no need to have any entry in the Restricted domains field.

_________________
Andrew Stephens
Many different Nodal Ninja and Agnos pano heads. Merlin/Panogear mount with Papywizard on Nokia Internet tablets.
Nikon D5100 and D40, Sigma 8mm f3.5 FE, Nikon 10.5mm FE, 35mm, 50mm, 18-55mm, 70-210mm. Promote control.


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 Post subject:
PostPosted: Thu Jun 06, 2013 7:44 pm 
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Joined: Wed Nov 14, 2007 2:12 pm
Posts: 14036
Location: Isleham, Cambridgeshire, UK.
deminggray@gmail.com wrote:
I have asked my IT specialist if we can allow you access to the site. It is on the company server.

Is this not a publicly accessible Web server?

_________________
Andrew Stephens
Many different Nodal Ninja and Agnos pano heads. Merlin/Panogear mount with Papywizard on Nokia Internet tablets.
Nikon D5100 and D40, Sigma 8mm f3.5 FE, Nikon 10.5mm FE, 35mm, 50mm, 18-55mm, 70-210mm. Promote control.


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