Panotour Pro 1.8 crashes and stops responding when loading file  

This forum is fully dedicated to Panotour / Panotour Pro bug reports as well as feature discussion.
User avatar
aaronpriest
Member
 
Posts: 168
Joined: Fri Mar 16, 2012 4:23 am
Location: Lee, Maine, USA

Panotour Pro 1.8 crashes and stops responding when loading file

by aaronpriest » Mon Feb 11, 2013 2:41 am

Every now and then Panotour just refuses to open a previously saved file and I have to start all over from scratch. This time it happened in the middle of a large project and I really don't want to recreate four hours of work. Any suggestions?

Windows 7 x64, Panotour Pro 1.8
Problem signature:
Problem Event Name: APPCRASH
Application Name: PanotourPro_x64.exe
Application Version: 1.8.0.400
Application Timestamp: 4f62c135
Fault Module Name: PanotourPro_x64.exe
Fault Module Version: 1.8.0.400
Fault Module Timestamp: 4f62c135
Exception Code: c0000005
Exception Offset: 0000000000055681
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 4d65
Additional Information 2: 4d65ea3d59e715f51ff8ce57b9a9e008
Additional Information 3: d9c6
Additional Information 4: d9c6b9bb99013a1233c1f42b51ddf0d4

User avatar
bdd
Kolor Team
 
Posts: 1775
Joined: Tue Jan 18, 2011 4:05 pm

by bdd » Mon Feb 11, 2013 8:58 am

Hello Aaron,

Can you send us your project file ? Only the "*.kpt" file. I do not need the panoramas or the other ressources of the project.
You can send it to contact@kolor.com .

Did you try to edit the project *.kpt file with a basic text editor ?
(This file is an XML file that can be opened with any text editor. You just have to care to not re-save it with this editor if the editor does not manage UTF-8 encoding.)
Is the end of the file "readable" ?

Gérald

User avatar
aaronpriest
Member
 
Posts: 168
Joined: Fri Mar 16, 2012 4:23 am
Location: Lee, Maine, USA

by aaronpriest » Mon Feb 11, 2013 1:38 pm

I looked at the .kpt in Notepad, hoping there was something that could be edited to revive it. I didn't write to it though. It is editable as far as permissions, etc. go and I saw no corruption in it. I'll email it over to you.

I really wish there was an import feature from .kpt to salvage projects and import previous work when merging separate projects into a larger one instead of recreating everything (which I occasionally do).

User avatar
aaronpriest
Member
 
Posts: 168
Joined: Fri Mar 16, 2012 4:23 am
Location: Lee, Maine, USA

by aaronpriest » Tue Feb 12, 2013 11:31 pm

Just a wrap up note, Gérald was able to fix my project file for me so I didn't have to start over. Yay!!! Here was his reply:

Hello Aaron,

Your project file contained 2 erroneous spots on the Bing map.
The panorama on which they were linked was badly described in the project file.
I removed the 2 spots from the PanotourMaps plugin, so you'll have to check the hotspot editor of the PanotourMaps to re-add these spots correctly.
But as those spots were at the same GPS coordinates as another valid spot, I do not think that you really need them.

You can try the modified project file I send you, I think you will not have a crash anymore.

Best Regards,
Gérald


Return to Panotour bugs & discussion 1.8

Who is online

Users browsing this forum: No registered users and 1 guest