ERROR: unable to open video - ptp version 1.8.0  

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carlosdesa
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ERROR: unable to open video - ptp version 1.8.0

by carlosdesa » Fri Apr 20, 2012 12:05 pm

ERROR: unable to open video - virtualtourdata/graphics/spots/spot2.mp4

This is the error of this tour: http://panorama3d.hd1.com.br/clinicadelpizzo/virtualtour.html

Mac PTP version 1.8.0 - have tried mp4, m4v, flv and no success...

The server has a file limitation of 1 megabyte per file, so I reduced the file size to 660 kb. But no success yet.

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bdd
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by bdd » Fri Apr 20, 2012 12:11 pm

If you try to access directly to your video, you'll see that its access is denied :
http://panorama3d.hd1.com.br/clinicadelpizzo/virtualtourdata/graphics/spots/spot2.mp4

The video should have a readable access right to be played in the tour.
Change the access rights on this "spot2.mp4" file and it should work.

Gérald

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carlosdesa
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by carlosdesa » Fri Apr 20, 2012 12:28 pm

bdd wrote:If you try to access directly to your video, you'll see that its access is denied :
http://panorama3d.hd1.com.br/clinicadelpizzo/virtualtourdata/graphics/spots/spot2.mp4

The video should have a readable access right to be played in the tour.
Change the access rights on this "spot2.mp4" file and it should work.

Gérald

Seems like you're right. Though this is a free server and they made lots of file type rules. I think it's not a bug of PTP now. Thanks for the clearing.

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rubenscardia
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by rubenscardia » Tue Jun 25, 2013 8:32 pm

Hi, I've the same problem in my tour : http://www.rubenscardia.com.br/wp-content/uploads/tour/moradas/tour.html. I can see the video embeded in the television only at my pc, but I can't see it in the server.
I'd checked if the video was uploaded to server and yes, the video is there... then I tried to check the permissions in my server, I checked all positions - write, read and execute... and the problem still occurs! I just can't uderstand and I need help. I usually use the filezilla to upload my files to server.
The URL for the video in my tour is: www.rubenscardia.com.br/wp-content/uplo … /tour.html, but it´s impossible to see it this way!
I just can't understand, because I'd checked my server and the video is there.
Well, I recocnize myself as begginer and I can't find a good tutorial about video embede in virtual tour. So What I did was: I'd created a retangle hotspot in the television in the panorama and I'd uploaded all files (including the video at spots file at graphics file at tourdata files? Did I something wrong? Did I miss something?
And yes, my site is a wordpress template with Panopress plugin installed.
Please, I need some help, I'm trying to embed videos in my tours too long time and I can't do it....


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