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 Post subject: Blank browser, no pano
PostPosted: Tue Mar 18, 2014 5:29 pm 
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Joined: Sun Apr 11, 2010 11:14 pm
Posts: 11
It's been awhile since I used Panotour Pro, so I first upgraded to version 1.8.

My tour performs as expected locally, but when uploaded to my server, all I get is a blank page. Previous tours on the same server perform well.

My krpano license is valid, though I'm unsure what if anything must now be uploaded to the same directory as the panos.

Permissions on the directory and files are the same as on existing tours that work as expected.

I'm sure it's a simple error, but I'm at a loss to find it.

Many thanks for any suggestions.

Attachment:
File comment: folder contents
foldercontents.jpg
foldercontents.jpg [ 77.84 KiB | Viewed 135 times ]


Attachment:
File comment: permissions for main html
permissions1.jpg
permissions1.jpg [ 37.13 KiB | Viewed 135 times ]


Attachment:
File comment: folder permissions
folderpermissions.jpg
folderpermissions.jpg [ 38.43 KiB | Viewed 135 times ]


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PostPosted: Tue Mar 18, 2014 5:36 pm 
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Joined: Wed Nov 14, 2007 2:12 pm
Posts: 13601
Location: Isleham, Cambridgeshire, UK.
tarheel360vr wrote:
It's been awhile since I used Panotour Pro, so I first upgraded to version 1.8.

My tour performs as expected locally, but when uploaded to my server, all I get is a blank page. Previous tours on the same server perform well.

My krpano license is valid, though I'm unsure what if anything must now be uploaded to the same directory as the panos.

Permissions on the directory and files are the same as on existing tours that work as expected.

I'm sure it's a simple error, but I'm at a loss to find it.

Many thanks for any suggestions.



To be certain that you have uploaded everything required Build the tour to a new folder, then upload the entire contents of that folder to your server, maintaining the file and folder struture.


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PostPosted: Wed Mar 19, 2014 1:45 am 
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Joined: Sun Apr 11, 2010 11:14 pm
Posts: 11
I finally let Panotour Pro upload the files and the tour works. At last.

PTP set UNIX permissions for the swf, html and xml files to 644. Data directory permissions are 775

Cyberduck, my FTP client, sets UNIX permissions to 644 for the html and swf files, and 770 for the xml files. Data directory permissions are 775.

Other than that, I can't find a difference. When I manually FTP the same files with Cyberduck and change the permissions as noted above, I still get a blank browser and no tours.

Other suggestions?


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