kdharper wrote:Hello Destiny,
Yes, I did receive confirmation. No, there wasn't a link to V2. The whole thing is very frustrating. I only purchased V1.8 on June 3rd this year. 6 weeks later I was offered a significant upgrade but at a cost of 50% of the purchase price! I checked this with sales as I would have expected a free upgrade with such a short time scale after purchase. But no, I would have to pay. So, I went and paid.
I've now got a licence for V2 but no upgrade. I checked with sales. They said V2 hasn't been released yet. So, I've been offered and paid for an upgrade that isn't available yet...and nowhere, until I checked with sales, was I told that it wasn't available. Why would they sell me something that isn't ready? I think it's pretty poor performance all round!
I'm just very pleased that Georg has stepped in and tried to help
Jens wrote:It seems I have the same problem, I paid for v2 upgrade now, but I can find no way to download it.
Can someone responsible please send me a download link (windows, 64bit) ?
leifs wrote:As a Kolor customer since 2008 I did not expect to be put at the end of the line, watching new arrivers to get VIP treatment.
klausesser wrote:leifs wrote:As a Kolor customer since 2008 I did not expect to be put at the end of the line, watching new arrivers to get VIP treatment.
I must agree. I registered for the "vip-room" (good gracious . . . ) 5 days ago - and was told "an administrator" will check and iÂ´m to receive
confirmation then . . . nothing happened yet.
Honestly: iÂ´m not too full of expectations . . . .
leifs wrote:The PTP 2.0 issue is handled extremely clumsily by Kolor :-(
Everyone want it and has been held waiting for almost a year. At last at Island it is announced.
I expected a beta in the download page july/august, but for now there is none. Is it still in alpha ?
Then it surfaced that Kolor is selling PTP 2.0 now ! People not aware of the fact that PTP 2.0 does not exist is shelling out money. When they discover this they are complaining here in the forum.
Then I read posts that implies they have got som kind of PTP 2.0 alpha (?) and/or special treatment behind the scenes. And now it is revealed that there is a VIP-room and probably some kind of VIP treatment for selected customers.
mediavets wrote:However at present there doesn't appear to be a very smooth 'mechanism' for communicating and actuating this.
gkaefer wrote:visit http://www.kolor.com/viproom/ and Register. The verification process is done manually and takes some business-days.
additional send an email to firstname.lastname@example.org with some lines containing the info (you bought 2.0 upgrade; your username choosen for viproom; your username for you normal Forum + you did start the Register Progress at the viproom.)
gkaefer wrote:The verification process is done manually
gkaefer wrote:additional send an email to email@example.com with some lines containing the info
ipnotica wrote:much love to the team but i am going to need a refund for now i bought the upgrade expecting 2.0 and live pano for a job this weekend. i cannot eat 540$ of my clients $. why would you put live pano on my account if it wasnt ready. please email me to make arrangements for a refund. i will def buy the software but only when it is ready. email kahlilcalavas (at) gmail
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