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PostPosted: Sat Nov 13, 2010 11:59 am 
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I bought Autopano Giga Pro two day ago and also the free Panotour Pro Beta.
But I didn't get the licence code to make some tours. I mailes some times but get no response.
The Order ist still on "pending" in my Account.
What must I do, to get the code. I payed a lot of EUR and now I can't work. My Customers need an Ipad Tour an that is only possible with the Panotour Pro.
Can anybody help me?

Regards

Christoph Z.


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PostPosted: Sat Nov 13, 2010 12:16 pm 
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Location: Isleham, Cambridgeshire, UK.
pixel-kraft wrote:
I bought Autopano Giga Pro two day ago and also the free Panotour Pro Beta.
But I didn't get the licence code to make some tours. I mailes some times but get no response.
The Order ist still on "pending" in my Account.
What must I do, to get the code. I payed a lot of EUR and now I can't work. My Customers need an Ipad Tour an that is only possible with the Panotour Pro.
Can anybody help me?

Regards

Christoph Z.

Welcome to the forum...

When you say 'I bought Autopano Giga Pro' what exactly did you purchase?

Was it the Autopano Giga and krpano licence bundle? Like this:
http://www.kolor.com/buy/software/virtual-tour-packs/pack-economique-autopano-giga-2-0-licence-illimitee-krpano.html

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Andrew Stephens
Many different Nodal Ninja and Agnos pano heads. Merlin/Panogear mount with Papywizard on Nokia Internet tablets.
Nikon D5100 and D40, Sigma 8mm f3.5 FE, Nikon 10.5mm FE, 35mm, 50mm, 18-55mm, 70-210mm. Promote control.


Last edited by mediavets on Sat Nov 13, 2010 12:16 pm, edited 1 time in total.

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PostPosted: Sat Nov 13, 2010 12:40 pm 
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The iPad license is an Add-on for the krpano license: http://www.krpano.com/buy/index.php?lang=en


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PostPosted: Sat Nov 13, 2010 12:50 pm 
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ThomasK wrote:
The iPad license is an Add-on for the krpano license: http://www.krpano.com/buy/index.php?lang=en

It is my understanding that no additional 'iPad license' is required to create iDevice compatible tours when using Panotour Pro.

Am I mistaken?

_________________
Andrew Stephens
Many different Nodal Ninja and Agnos pano heads. Merlin/Panogear mount with Papywizard on Nokia Internet tablets.
Nikon D5100 and D40, Sigma 8mm f3.5 FE, Nikon 10.5mm FE, 35mm, 50mm, 18-55mm, 70-210mm. Promote control.


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PostPosted: Sat Nov 13, 2010 1:03 pm 
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First I order Autopano Pro, then Autopano Giga (see attachment)

Image
Image
Image

(I always own a krpano licence and the iPad extensions licence!!!)
But I cant upload the krpanoiphone.licence.js to your update tool)
Then I want get the gratis Beta Licence for the new Panotour
I bought it in the shop but the order is still pendig. I bought it again (with 1 euro paypal - I thought it might be a problem with the paymend)
What must I do? I must make a Tour next Thuesday and the time is runaway...


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PostPosted: Sat Nov 13, 2010 1:04 pm 
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Joined: Fri Mar 13, 2009 11:30 am
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Location: Grenoble, France
mediavets wrote:
ThomasK wrote:
The iPad license is an Add-on for the krpano license: http://www.krpano.com/buy/index.php?lang=en

It is my understanding that no additional 'iPad license' is required to create iDevice compatible tours when using Panotour Pro.
Am I mistaken?

No you are right, iPhone/iPad Licence for KRPano is included in Panotour Pro :)

Vincèn

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Blog: http://www.skivr.com
My shop for panoramic photographs: http://magasin.skivr.com
Nodal Ninja 4 R-D16 on Benro Tripod + Ultimate R1 on Nodal Ninja P2 + Nikon D800 + Nikkor 10.5 + Nikkor 14/24 f/2.8 +Pentax 645D


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PostPosted: Sat Nov 13, 2010 1:06 pm 
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pixel-kraft wrote:
I bought it in the shop but the order is still pendig. I bought it again (with 1 euro paypal - I thought it might be a problem with the paymend)
What must I do? I must make a Tour next Thuesday and the time is runaway...

From what I know "free" orders for Panotour Pro (for customers eligible because they own KRPano licence bought at Kolor or somewhere else, and also owner of APG licence) are manually validated ! You should phone Kolor on monday if you didn't receive anything so they can speed up process ;)
by the way you don't need to upload iPhone/iPad KRPano licence, only KRPano licence !

Vincèn

_________________
Blog: http://www.skivr.com
My shop for panoramic photographs: http://magasin.skivr.com
Nodal Ninja 4 R-D16 on Benro Tripod + Ultimate R1 on Nodal Ninja P2 + Nikon D800 + Nikkor 10.5 + Nikkor 14/24 f/2.8 +Pentax 645D


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PostPosted: Sat Nov 13, 2010 1:10 pm 
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I wrote some mails - but no response. Very Bad support.
I give a try to a phone call on monday. But why it is so difficult to generate a licence code?


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PostPosted: Sat Nov 13, 2010 1:12 pm 
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pixel-kraft wrote:
I wrote some mails - but no response. Very Bad support.
I give a try to a phone call on monday. But why it is so difficult to generate a licence code?

Don't forget these last two days were closed for most of people here in france ;) They probably need to check your KRPano licence is valid, probably reason of that delay !

Vincèn

_________________
Blog: http://www.skivr.com
My shop for panoramic photographs: http://magasin.skivr.com
Nodal Ninja 4 R-D16 on Benro Tripod + Ultimate R1 on Nodal Ninja P2 + Nikon D800 + Nikkor 10.5 + Nikkor 14/24 f/2.8 +Pentax 645D


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PostPosted: Sat Nov 13, 2010 1:19 pm 
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Location: Isleham, Cambridgeshire, UK.
pixel-kraft wrote:
First I order Autopano Pro, then Autopano Giga (see attachment)

So you ordered Autopano Pro and then immediately afterwards (?) the upgrade from Pro to Giga?

Odd but...

Quote:
(I always own a krpano licence and the iPad extensions licence!!!)
But I cant upload the krpanoiphone.licence.js to your update tool)
Eell upoi arlready have done - see yoiurscreenshot and you'll see it 'knoiws' anbout your krpano licence.

Then I want get the gratis Beta Licence for the new Panotour
I bought it in the shop but the order is still pending. I bought it again (with 1 euro paypal - I thought it might be a problem with the paymend)
What must I do? I must make a Tour next Tuesday and the time is runaway...

The Kolor system obviously has registered that you have a krpano licence - see screenshot.

To get your Panotour Pro key Click on the Commander link - see screenshot - and then be patient.

Some of these Panotour Pro key orders require manual validaton and Kolor's staff don't work on the w/end.

In the meantime contact Kolor via the form on the Contact page and explain that you need the key ASAP.


Andrew



_________________
Andrew Stephens
Many different Nodal Ninja and Agnos pano heads. Merlin/Panogear mount with Papywizard on Nokia Internet tablets.
Nikon D5100 and D40, Sigma 8mm f3.5 FE, Nikon 10.5mm FE, 35mm, 50mm, 18-55mm, 70-210mm. Promote control.


Last edited by mediavets on Sat Nov 13, 2010 1:59 pm, edited 1 time in total.

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PostPosted: Sat Nov 13, 2010 1:24 pm 
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Ok I dont know that - I just look on wikipedia and see that in france the 11.11. is a public holiday - then I will hope to get the licence on monday.
Thanks for reply

PS:
On the website www.kolor.com it is very tricky for a new Member to get the right information about Panotour and how I can upgrade it.


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PostPosted: Sat Nov 13, 2010 1:27 pm 
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Joined: Sat Nov 13, 2010 11:53 am
Posts: 6
mediavets wrote:
pixel-kraft wrote:
First I order Autopano Pro, then Autopano Giga (see attachment)

So you ordered Autopano Pro and then immediately afterwards (?) the upgrade from Pro to Giga?

Odd but...

Quote:
(I always own a krpano licence and the iPad extensions licence!!!)
But I cant upload the krpanoiphone.licence.js to your update tool)
Eell upoi arlready have done - see yoiurscreenshot and you'll see it 'knoiws' anbout your krpano licence.

Then I want get the gratis Beta Licence for the new Panotour
I bought it in the shop but the order is still pending. I bought it again (with 1 euro paypal - I thought it might be a problem with the paymend)
What must I do? I must make a Tour next Tuesday and the time is runaway...

The Kolor system obsviously has registered that you have a krpano licence - see screenshot.

To get your Panotour Pro key Click on the Commander link - see screenshot - and then be patient.

Some of these Panotour Pro key orders require manual validaton and Kolor's staff don't work on the w/end.

In the meantime contact Kolor via the form on the Contact poage and explain that you need the key ASAP.


Andrew

I contact them via E-Mail. But I can paste the text in the contact form to - maybe there will receive them on a a "better-support-account" and answer me quickly


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PostPosted: Sat Nov 13, 2010 1:44 pm 
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Joined: Fri Mar 13, 2009 11:30 am
Posts: 845
Location: Grenoble, France
pixel-kraft wrote:
On the website www.kolor.com it is very tricky for a new Member to get the right information about Panotour and how I can upgrade it.

I updated wiki few weeks ago about procedure to get Panotour licence http://www.autopano.net/wiki-en/action/view/FAQ_-_Frequently_Asked_Questions#Criterias_to_get_Panotour.2FPanotour_Pro_.3F

Vincèn

_________________
Blog: http://www.skivr.com
My shop for panoramic photographs: http://magasin.skivr.com
Nodal Ninja 4 R-D16 on Benro Tripod + Ultimate R1 on Nodal Ninja P2 + Nikon D800 + Nikkor 10.5 + Nikkor 14/24 f/2.8 +Pentax 645D


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PostPosted: Mon Nov 15, 2010 12:59 pm 
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Joined: Sat Nov 13, 2010 11:53 am
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I got the licence - very great - thanks!


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PostPosted: Mon Nov 15, 2010 3:39 pm 
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Joined: Wed Sep 29, 2010 9:00 am
Posts: 199
Location: Francin
Glad you can finally enjoy Panotour Pro.
As you've read it in the "My account" screen, free updates require some manual validation and are generally resolved within a couple of working days.

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Yann G.
www.kolor.com


Last edited by ygilquin on Mon Nov 15, 2010 4:39 pm, edited 1 time in total.

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