Panogear - Touch control panel  

English support for Panogear kit
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Panogear - Touch control panel

by takith » Tue May 19, 2015 12:37 pm

Hello everyone,

I own a panogear motorized head and until now I'm running it with the Touch control panel. Unfortionately the Touch control panel stopped working.
Does anyone Know if i can repair it because i saw that its not any more available. If i can't from where should i buy the Panoshoot module because i can't find it in kolor store.

Thanks in advance.

Takis Papagiannopoulos

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Re: Panogear - Touch control panel

by mediavets » Tue May 19, 2015 1:40 pm

takith wrote:Hello everyone,

I own a panogear motorized head and until now I'm running it with the Touch control panel. Unfortionately the Touch control panel stopped working. Does anyone Know if i can repair it because i saw that its not any more available.

I am sure it can be repaired, Klaus Esser will be able to give you contact details for the maker of the Touch Panel controller. It may no longer be available from Kolor but it is still available from T&C and SkiVR.

Are you sure it's the Touch panel that has failed and not the Panogear mount?

If i can't from where should i buy the Panoshoot module because i can't find it in kolor store.

Kolor has temporarily withdrwn the Panoshoot module from their web store while they overhaul the firmware to make it more reliable.

Personally I would be very wary of the Panoshoot module given its troubled history.

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Re: Panogear - Touch control panel

by takith » Tue May 19, 2015 1:52 pm

mediavets, thank you for your reply. Im sure that the problem is with the Touch panel because i tested the Panogear mount with the bluetooth option. I would be gratefull if you or Klauss Esser could provide me with the contact details of the maker?

As far as the panoshoot module i read same topics about the problems.

Thank you again for your reply.

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Re: Panogear - Touch control panel

by klausesser » Tue May 19, 2015 7:59 pm

takith wrote:mediavets, thank you for your reply. Im sure that the problem is with the Touch panel because i tested the Panogear mount with the bluetooth option. I would be gratefull if you or Klauss Esser could provide me with the contact details of the maker?

As far as the panoshoot module i read same topics about the problems.

Thank you again for your reply.



Hi!

Are you talking about the T&C touch-controller?
Bildschirmfoto 2015-05-19 um 20.58.52.png


Klaus

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Re: Panogear - Touch control panel

by klausesser » Tue May 19, 2015 8:04 pm

mediavets wrote:
Are you sure it's the Touch panel that has failed and not the Panogear mount?



I´m not sure he´s talking about the T&C handheld controller!
If he has one he must have Josef´s contact-adress!

But of course i can provide the contact per PM!

Klaus

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Re: Panogear - Touch control panel

by takith » Wed May 20, 2015 7:59 am

klausesser wrote:
takith wrote:mediavets, thank you for your reply. Im sure that the problem is with the Touch panel because i tested the Panogear mount with the bluetooth option. I would be gratefull if you or Klauss Esser could provide me with the contact details of the maker?

As far as the panoshoot module i read same topics about the problems.

Thank you again for your reply.



Hi!

Are you talking about the T&C touch-controller?
Bildschirmfoto 2015-05-19 um 20.58.52.png


Klaus


Hi Klaus

Yes im talking about the T&C touch-controller. Its exactly like in the image you have attached?

Takis

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Re: Panogear - Touch control panel

by klausesser » Wed May 20, 2015 11:47 am

takith wrote:
klausesser wrote:
takith wrote:mediavets, thank you for your reply. Im sure that the problem is with the Touch panel because i tested the Panogear mount with the bluetooth option. I would be gratefull if you or Klauss Esser could provide me with the contact details of the maker?

As far as the panoshoot module i read same topics about the problems.

Thank you again for your reply.



Hi!

Are you talking about the T&C touch-controller?
Bildschirmfoto 2015-05-19 um 20.58.52.png


Klaus


Hi Klaus

Yes im talking about the T&C touch-controller. Its exactly like in the image you have attached?

Takis


Hey Takis!

I´ll drop you a PM with Josef´s adress!

What´s broken?

Klaus

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Re: Panogear - Touch control panel

by takith » Wed May 20, 2015 1:57 pm

The problem is that the screen is dead. I get nothing from the screen. When i connect the control to my pc through usb cable the pc seems to recognize it but i have no indication on the screen.
Could you please provide me with the contact information?

Thank you in Advance
Takis

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Re: Panogear - Touch control panel

by klausesser » Wed May 20, 2015 2:16 pm

takith wrote:The problem is that the screen is dead. I get nothing from the screen. When i connect the control to my pc through usb cable the pc seems to recognize it but i have no indication on the screen.
Could you please provide me with the contact information?

Thank you in Advance
Takis



I´ve send you a PM already!

Klaus

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Re: Panogear - Touch control panel

by klausesser » Wed May 20, 2015 2:17 pm

takith wrote:The problem is that the screen is dead. I get nothing from the screen. When i connect the control to my pc through usb cable the pc seems to recognize it but i have no indication on the screen.
Could you please provide me with the contact information?

Thank you in Advance
Takis



Did you install the software correctly? Can you start the software?

What´s the reaction on the screen when you plug to the head?

Klaus

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Re: Panogear - Touch control panel

by mediavets » Wed May 20, 2015 2:29 pm

Klaus

He's already explained that it was working fine but has now stopped working.

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Re: Panogear - Touch control panel

by klausesser » Wed May 20, 2015 2:52 pm

mediavets wrote:Klaus

He's already explained that it was working fine but has now stopped working.



Andrew - i read it =D But i´m interested in the circumstances it "stopped working".
Usually things don´t "stop working" without reasons, you know . . :cool:

Klaus

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Re: Panogear - Touch control panel

by mediavets » Wed May 20, 2015 4:58 pm

klausesser wrote:
mediavets wrote:Klaus

He's already explained that it was working fine but has now stopped working.



Andrew - i read it =D But i´m interested in the circumstances it "stopped working".
Usually things don´t "stop working" without reasons, you know . . :cool:

Klaus

Not too many options are there?

A cable problem or some internal electronics failure.

If it is 'recognised' by PC when connected via USB but the display remains blank that suggests a display system failure to me.

Whatever... you are unlikely to be able to diagnose the precise fault and even if you could he cannot fix it himself.

So he would like to contact Josef regarding a repair.

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Re: Panogear - Touch control panel

by mediavets » Wed May 20, 2015 5:01 pm

klausesser wrote:
mediavets wrote:Klaus

He's already explained that it was working fine but has now stopped working.



Andrew - i read it =D But i´m interested in the circumstances it "stopped working".
Usually things don´t "stop working" without reasons, you know . . :cool:

Klaus

Not too many options are there.

It seems it's not a simple cable fault because:

a) as I recall he was able to establish a bluetooth connection which suggests the socket on the Panogear mount is OK.

b) when Touch controller was connected to a PC via USB the PC 'recognised' it but the display remained blank.

Sounds most likely to be a display subsystem fault?

It seems unlikely that you can diagnose the precise fault remotely, and even if you could he'd not be able to repair it himself.

Hence his desire to contact Josef regarding a repair; and you are the person best placed to provide appropriate contact details.

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Re: Panogear - Touch control panel

by klausesser » Wed May 20, 2015 5:07 pm

mediavets wrote:Hence his desire to contact Josef regarding a repair; and you are the person best placed to provide appropriate contact details.



Which i did already two hours ago . . . =D :cool:

Klaus

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Re: Panogear - Touch control panel

by takith » Thu May 21, 2015 10:49 am

Thank you both for your interest to solve my problem. Let me explain you exactly wthat happed. The touch control did not stopped working suddenly. It fell of my hands to the ground. After that when i plug it to the head i get nothing from the screen. When i connect the touch control to my pc the screen also not responding but i hear a noise from the pc (like when you plug a new usb device).
I think that a circuit may have been damaged from the fall.

Klaus thank you for the pm. I send an email but i get no response. You think it should be better to contact him through phone?

Takis

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Re: Panogear - Touch control panel

by klausesser » Thu May 21, 2015 12:16 pm

takith wrote:hank you both for your interest to solve my problem. Let me explain you exactly wthat happed.


Always preferable to provide such vital informations when starting a thread . . ;) :cool:

takith wrote:I think that a circuit may have been damaged from the fall.


Yes - most likely.

takith wrote:I send an email but i get no response. You think it should be better to contact him through phone?


Josef is having some days off! I guess he´ll be back on the weekend.

best, Klaus


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