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PostPosted: Wed Dec 10, 2008 9:17 am 
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Nous sommes bien conscient que les frais de port paraissent élevés. C'est un prix déjà  négocié en colissimo poste qui sont les moins cher du marché.
En fait, les frais de port pas cher, ça n'existe que sur les gros sites de vente ( amazon, fnac, alapage ). En tant que petite structure, nous ne pouvons pas avoir les mêmes prix que ces boutiques là . Un explication de texte s'impose :

En passant, si vous commandez sur amazon, ils ne font pas payer les frais de port eux car ils ont une grosse marge ( et nous on perd des sous en passant par eux ).
En effet : ils achètent le livre à  14.22 euros car ils demandent 50% de marge sur le prix public de 30 euros ttc ( tva 5.5 %). Or nous nous devons leur envoyer les livres et avec ces frais de port d'envoi entre chez nous et paris, le prix d'un livre vendu par amazon devint négatif pour nous : (14.22 - frais de port d'envoi vers amazon ) < prix de revient.

Si vous commandez sur notre boutique, tout est au prix de revient exact ( pour les participants ). Donc opération blanche. Pour les non participants, vous pouvez calculer la marge exacte sur notre site est de 30 ttc - prix participant.

Voila. Je tenais à  ce que cela soit précisé car c'est un vrai problème finalement pour nous.


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PostPosted: Wed Dec 10, 2008 9:17 am 
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En passant, la grille des frais de ports programmées ( et là , on comprend la complexité de mettre en place un site de vente ... )

Panobook 2009 - Frais de port

FRANCE
-------------
De 1 à  5 livres : 7,56 HT soit 9,04 TTC
De 6 à  10 livres : 15,12 HT soit 18,08 TTC
De 11 à  25 livres : 23,25 HT soit 27,81 TTC

UE, Suisse et Norvège
----------------------------------
De 1 à  2 livres : 12.54 HT soit 15,00 TTC
De 3 à  6 livres : 25.08 HT soit 30,00 TTC
De 7 à  12 livres : 50,16 HT soit 60,00 TTC
De 13 à  25 livres : 68,95 HT soit 82,46 TTC

Dom-Tom
---------------
De 1 à  3 livres : 21,74 HT soit 26,00 TTC
De 4 à  6 livres : 40,97 HT soit 49,00 TTC
De 7 à  16 livres : 80,69 HT soit 96,50 TTC
De 17 à  25 livres : 110.79 HT soit 132,50 TTC

Monde (pas de TVA)
-----------
De 1 à  2 livres : 16,33
De 3 à  6 livres : 39,50
De 7 à  12 livres : 69,00
De 13 à  25 livres : 138,00


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 Post subject:
PostPosted: Wed Dec 10, 2008 10:20 am 
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AlexandreJ wrote:
EDITED : I've fixed the telephon number issue, but not the state. You'll have to change it.

You can simply edit the telephone number in the adress settings.


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PostPosted: Wed Dec 10, 2008 12:15 pm 
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Ok, this is where I got to just now.

I started at the beginning through selecting 'Buy' from the main menu options. I then selected English as the language (top right-hand corner).

Rather than try any existing passwords I selected forgotten password and then did get an email with a new password.

I logged in using successfully using the new password. I then chose the option to go to 'Book' and added that to my cart. Then I got a quote for mail, since I am in UK, and added that into order total.

Going to checkout, the system echoed my home address - from when I first bought APP a lifetime ago. I confirmed that that was the shipping address. I then went to the next stage but was asked for a telephone number. Can't find a way around that.

...


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PostPosted: Wed Dec 10, 2008 12:21 pm 
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leedsjoe wrote:
address. I then went to the next stage but was asked for a telephone number. Can't find a way around that.

...

Go to "my account" and then into the adress book. You can then edit the adress and add you phone number. Thats what I did and it worked. There still seems to be a problem with credit card payment (at least with Visa), but Alexandre said, they are working on it.


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PostPosted: Wed Dec 10, 2008 12:30 pm 
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Yes, I confirm the credit card is still present in the english part.

EDIT : ISSUE SOLVED.


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PostPosted: Wed Dec 10, 2008 1:05 pm 
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ok, i want to order some books, but:
i dont understand, why it costs 30€ for shipping... does it mean you bring it per pedes to my door? :rolleyes:
or did i get something wrong?

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 Post subject:
PostPosted: Wed Dec 10, 2008 1:33 pm 
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I will translate the comment I've made for shipping cost.

"Yes, we are aware that the shipping cost seems high, but in fact, it's the best a small editor like us can get for such a projet. Cheap shipping cost only exists on big website like amazon for example. As a small company, we don't have access to that such costs. Moreover I own you some explaination on how it works behind the scene :

You can in fact order the panobook through amazon too. They won't charge you for shipping cost ( at least if you are in france ), because they have a huge gap between retail price and the one they buy from us the book. Retail is 30 euros with vat, the buy price is 14.22 euros from us. That's their policy, 50% of the final price. We cannot change that. The problem is that it will cost us something to send book to amazon. As the real production price is around 12 euros, we'll have 2 euros to make the shipping. No provider can send a book of 1.2 kg with 2 euros. So every time amazon sells a panobook, we'll lose money. Amazon will make profit, for sure, but not us.

If you order through your website and if you are a panobook participant, everything is the real price : panobook and shipping cost. No hidden stuff. That's what we pay to "La Poste" for the shipping. If you are not a participant, the only benefit we could made is the difference between the production price around 12 euros and the street price 30 euros. We just hope we'll get enough of them to compensate lost done through amazon.

BTW : we tried many other shipping company, "La Poste" was by far the cheaper. Fedex, Dhl, it was around 50 to 60 euros per shipping but they have a 2 days delivery guaranty.


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 Post subject:
PostPosted: Wed Dec 10, 2008 1:45 pm 
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I just ordered 3 books, and they are already shipped! Thanks a lot Alexandre and the Kolor team :)

PS: I don't think that 9 euros is too expansive, a book, it's heavy!

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Last edited by Edge@51 on Wed Dec 10, 2008 1:46 pm, edited 1 time in total.

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 Post subject:
PostPosted: Wed Dec 10, 2008 2:36 pm 
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ok!
thanks for the info!
i already ordered - in your store, of course...

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 Post subject:
PostPosted: Wed Dec 10, 2008 2:48 pm 
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AlexandreJ wrote:
"Yes, we are aware that the shipping cost seems high, but in fact, it's the best a small editor like us can get for such a projet.

Don't forget to mention another thing: The books need to be packaged properly, so they survive the treatment of the shipping. As this book is quite heavy, this is also a task, which takes some money.
I am looking forward to see the book with my eyes.


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PostPosted: Wed Dec 10, 2008 4:51 pm 
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I followed the tip about going to my account and adding a telephone number. It worked. I have now successfully bought the book and I have had a confirmatory email.

Alexandre, what an enterprise, well done: look forward to seeing the book before my family do.

Suggestion: could you do a sticky post, in both languages, giving step-by-step advice about the process. (That could include a reminder about which password is in question: I think there are three accounts - buy, wiki and the forums. I tried the buy password I used originally but that did not work. Is there a reason? Note: the format of this password was 8 uppercase letters, no numerals)


Last edited by leedsjoe on Wed Dec 10, 2008 4:53 pm, edited 1 time in total.

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 Post subject:
PostPosted: Wed Dec 10, 2008 9:23 pm 
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All became good for me after retyping my personal account 'assets'. Thanks for the bill and delivery Shipment infos :)


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 Post subject:
PostPosted: Wed Dec 10, 2008 9:52 pm 
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BTW : one feature is not working on the website : get your password back. It worked during some time and now it's broken ...


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PostPosted: Thu Dec 11, 2008 6:33 pm 
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Today, 500 kilos of Panobooks were shipped. Estimate time of arrival between 48 hours for France up to 8 Days for the fairest country from France, New Zealand :)
---
Aujourd'hui, 500 kilos de panobook ont été envoyés. Pour la France, arrivée dans 48 heures. Pour le reste du monde, jusqu'à  8 jours pour le pays le plus loin de la France : La Nouvelle Zélande.




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PostPosted: Thu Dec 11, 2008 7:36 pm 
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Good job men… Already half a ton :lol:

Sacré boulot qui se mesure en demi-tonne :)


Last edited by beeloba on Thu Dec 11, 2008 7:36 pm, edited 1 time in total.

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 Post subject:
PostPosted: Thu Dec 11, 2008 9:48 pm 
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A la vue de la photo, il fallait une table solide ! :)

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PostPosted: Thu Dec 11, 2008 9:52 pm 
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AlexandreJ wrote:
Today, 500 kilos of Panobooks were shipped. Estimate time of arrival between 48 hours for France up to 8 Days for the fairest country from France, New Zealand :)

Okay, only seven more tons to go :)
Great job, thank you very much.


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 Post subject:
PostPosted: Thu Dec 11, 2008 11:21 pm 
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AlexandreJ wrote:
BTW : one feature is not working on the website : get your password back. It worked during some time and now it's broken ...

Ok, so what do I do? I told it to send me a new password and got a completely email response back. Even to upload images for the book I had to get the password reset, because there didn't seem to be a way to change it after the fact... maybe that was changed in the meantime, but now I am totally in a pickle.

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PostPosted: Fri Dec 12, 2008 12:01 am 
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immense work, guys!:)


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PostPosted: Fri Dec 12, 2008 8:47 am 
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phototrek wrote:
Ok, so what do I do? I told it to send me a new password and got a completely email response back. Even to upload images for the book I had to get the password reset, because there didn't seem to be a way to change it after the fact... maybe that was changed in the meantime, but now I am totally in a pickle.

We are doing it manually for the moment. I'll send you an email.


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 Post subject:
PostPosted: Fri Dec 12, 2008 6:41 pm 
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Password issue temporary solved with a trick.


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PostPosted: Sat Dec 13, 2008 11:18 am 
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Driiiing ! Bonjour M. le facteur ! Un colis ? Merci :)

(déballe-déballe, ouvre-ouvre...) Rhâââââ ! Des Panobook :) :) :) :) Merci Père-Kolor :lol:

Sans déconner, ils sont superbes ! Quel boulot ! La présentation est très sympa, et les photos :rolleyes:, que dire... Ma-gni-fiques !

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PostPosted: Sat Dec 13, 2008 11:43 am 
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Le Père Noël a aussi livré. De belles images, de bonnes surprises :):):)
Merci à  Alexandre pour ton projet de Panobook qui te tenait à  coeur, à  la Kolor team qui en a fait une réalité, à  tous les contributeurs pour ce voyage "en panoramas". :cool:
---
Santa Klaus came to home today. So beautiful pictures, nice surprises :):):)
Thanks to Alexandre for your Panobook project, close to your heart, to the Kolor Team that made it a reality, to all contributors for this travel "by panoramas". :cool:

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 Post subject:
PostPosted: Sat Dec 13, 2008 3:01 pm 
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Livre bien reçu et félicitations pour la présentation bien agréable : voir tous ces panoramas du monde entier est un plaisir sans cesse renouvelé.
Merci !

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