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download not possible

PostPosted: Mon Feb 14, 2011 5:20 pm
by maniaxatwork
hi together,

i´m in my account on kolor.com. in my updates i can see that im able to download the panotour 1.5 for free.
every time i click on "Commander" this message is showing:

Fatal error: Uncaught SoapFault exception: [WSDL] SOAP-ERROR: Parsing WSDL: Couldn't load from 'http://ec.europa.eu/taxation_customs/vies/services/checkVatService.wsdl' in /home/sites/kolor/www.kolor.com/buydev/app/code/local/Pisc/Euvat/Helper/Data.php:797 Stack trace: #0 /home/sites/kolor/www.kolor.com/buydev/app/code/local/Pisc/Euvat/Helper/Data.php(797): SoapClient->SoapClient('http://ec.europ...', Array) #1 /home/sites/kolor/www.kolor.com/buydev/app/code/local/Pisc/Euvat/Helper/Data.php(698): Pisc_Euvat_Helper_Data->getViesClient() #2 /home/sites/kolor/www.kolor.com/buydev/app/code/local/Pisc/Euvat/Helper/Data.php(505): Pisc_Euvat_Helper_Data->checkVat('DE237946121') #3 /home/sites/kolor/www.kolor.com/buydev/app/code/local/Pisc/Euvat/Helper/Data.php(434): Pisc_Euvat_Helper_Data->getGroupId('DE237946121', 'DE', '1', NULL) #4 /home/sites/kolor/www.kolor.com/buydev/app/code/local/Pisc/Euvat/Helper/Data.php(298): Pisc_Euvat_Helper_Data->setEuVatCustomerGroup('18033', NULL) #5 /home/sites/kolor/www.kolor.com/buydev/app/cod in /home/sites/kolor/www.kolor.com/buydev/app/code/local/Pisc/Euvat/Helper/Data.php on line 797

can anybody help me? whats the failure? ich think its a bug in magento.

PostPosted: Mon Feb 14, 2011 5:25 pm
by LoicL
Hi,
sorry for this inconvenience, we can't do anything : the website http://ec.europa.eu/taxation_customs/vies/api/checkVatPort?wsdl is in under maintenance. I tried to fill in your VAT number but I got the same problem... Now you need to try later.... We will check how to solve the problem with this validator (that is not under our control)

PostPosted: Mon Feb 14, 2011 5:38 pm
by maniaxatwork
ah, ok. thank you.

i hope it works in the next days.

thanks for your fast reply.

PostPosted: Mon Feb 14, 2011 5:47 pm
by maniaxatwork
is it possible to use the trialversion now and unlock it later if the link works?

PostPosted: Mon Feb 14, 2011 7:47 pm
by mediavets
maniaxatwork wrote:is it possible to use the trialversion now and unlock it later if the link works?

Yes.

PostPosted: Tue Feb 15, 2011 10:20 am
by LoicL
Hi,
the bug is fixed, you can now access to the service.
Regards,
Loïc

PostPosted: Tue Feb 15, 2011 11:20 am
by maniaxatwork
i´m sorry. today there was a new error. something with smarty, i dont know.

now i log in my account and i have the key for panotour mac, but i need it for win.
i dont know what happend.

can you help me?

PostPosted: Tue Feb 15, 2011 11:22 am
by maniaxatwork
sorry, i see. it also works for win.

PostPosted: Tue Feb 15, 2011 11:31 am
by maniaxatwork
but on restart, it is a trial again. what can i do?

PostPosted: Tue Feb 15, 2011 12:55 pm
by AlexandreJ

PostPosted: Tue Feb 15, 2011 1:03 pm
by maniaxatwork
yes, i think thats the problem. but i want to use the software on windows and i´ve only have the key for mac.
or is it the same for both?

PostPosted: Tue Feb 15, 2011 1:39 pm
by AlexandreJ
Yes, you can use it on any OS.

PostPosted: Tue Feb 15, 2011 1:42 pm
by maniaxatwork
ok thank you. now i only need a walktrough to solve the problem under win ;)