Can't log into Kolor Eyes from iPhone   [SOLVED] - View the solution

no avatar
ido360
Member
 
Topic author
Posts: 43
Likes: 8 posts
Liked in: 3 posts
Joined: Mon Jan 19, 2015 11:59 pm
Info

Can't log into Kolor Eyes from iPhone

by ido360 » Thu Jan 22, 2015 5:27 am

Hi

Can't log into Kolor Eyes from iPhone. I am using my account info to connect to the hosting site (email & password), but can not get into the app.

Thanks
Austin

no avatar
gavinfarrell
Member
 
Posts: 27
Likes: 1 post
Liked in: 1 post
Joined: Thu Apr 08, 2010 2:18 am
Info

Re: Can't log into Kolor Eyes from iPhone

by gavinfarrell » Tue Feb 03, 2015 6:41 am

I am also getting this problem. KOLOR Eyes iOS app not able to load the KOLOR site (see attached image)
Attachments
IMG_1491.PNG

User avatar
AlexandreJ
Kolor Team
 
Posts: 5987
Likes: 7 posts
Liked in: 10 posts
Joined: Mon Nov 14, 2005 4:56 pm
Location: Francin, France
Info

Re: Can't log into Kolor Eyes from iPhone

by AlexandreJ » Tue Feb 03, 2015 11:30 am

This issue has been solved on the server ( a new firewall setup that was wrong ).

no avatar
ido360
Member
 
Topic author
Posts: 43
Likes: 8 posts
Liked in: 3 posts
Joined: Mon Jan 19, 2015 11:59 pm
Info

Re: Can't log into Kolor Eyes from iPhone

by ido360 » Tue Feb 03, 2015 4:30 pm

Log in still doesn't work. I'm using the same login info for the colour hosting site.

IMG_2351.PNG
log in screenshot

User avatar
xfarret
Member
 
Posts: 26
Likes: 0 post
Liked in: 1 post
Joined: Wed Jun 12, 2013 10:14 am
Info

Re: Can't log into Kolor Eyes from iPhone  [SOLVED]

by xfarret » Wed Feb 04, 2015 9:41 am

Hi,

Email should be used to access your account from the website eyes.kolor.com. But in iOS/Android apps please use your username instead. This divergence is a bit confusing, and next app versions will be more explicit.

Thanks


Who is online

Users browsing this forum: No registered users and 1 guest