Video wont play on ios app   [SOLVED] - View the solution

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Michael H
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Video wont play on ios app

by Michael H » Sun Jul 05, 2015 4:25 pm

Hi
I have my video which will not play on the iphone app. It plays the music, but I have a static image which no movement at all?
cheers
Michael

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Thomas L
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Re: Video wont play on ios app

by Thomas L » Tue Jul 07, 2015 11:02 am

Could you send me the URL from http://eyes.kolor.com ? In private message should you wish.

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jrucho
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Re: Video wont play on ios app

by jrucho » Wed Nov 04, 2015 1:47 pm

Hi,

I uploaded a 360 video to my account and everything worked fine on desktop (mac and windows), iOS (version 8.4) and android using the link of the web page's video.

I could test it again a few days ago with some iphones updated with the new iOS 9.1 and the link seem to send the user to the app store to download the app each time you press on the play button of the online video (even if you already had the app color eyes installed).

Is this a iOS 9 bug? I checked the last update of the app and it is form July 2015...

I tried the same link on two iphone 5 and one iphone 5s (ios 9), and it's the same bug after installing the app.
I tried it on a iphone 6 with iOS 8.4 and asamsung galaxy s6 (android 5.1.1 lollipop ) and it works just fine.

Thanks

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Thomas L
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Re: Video wont play on ios app  [SOLVED]

by Thomas L » Fri Nov 06, 2015 10:24 am

It will be resolved in the coming weeks


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