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How many time takes a video to process?

PostPosted: Tue Mar 24, 2015 9:44 am
by transreal360
Hello

I've just uploaded my first video yesterday afternoon and today at 9:30 AM it's still in process (with the warning that I can't close that window), although I can see no videos are 'in progress', 'encoded' or 'failed' on my profile:

Captura de pantalla 2015-03-24 a las 9.34.15.png


The video has the right codecs and it's 1,77GB...

How many time could I expect the video to finish the uploading process (without closing the window!)?
Why is no video 'in progress' in my profile?

Thanks in advance for your time.

Re: How many time takes a video to process?

PostPosted: Tue Mar 24, 2015 10:15 am
by Thomas L
Hi,

There is indeed no video arrived in your account. In the upload page, what is the status? Did you reach the 100%?

Re: How many time takes a video to process?

PostPosted: Tue Mar 24, 2015 10:37 am
by transreal360
Yes, yesterday about 20 minutes after pressing 'upload'. Then the bar changed to this:
Captura de pantalla 2015-03-24 a las 10.35.54.png

And it's been like that since yesterday...

Re: How many time takes a video to process?

PostPosted: Tue Mar 24, 2015 10:58 am
by Thomas L
This message is not supposed to stay long... I'm going to make some tests with bigger videos and I'll let you know.

Re: How many time takes a video to process?

PostPosted: Tue Mar 24, 2015 11:17 am
by transreal360
Thank you.

So, can I close the window? I guess I've got to upload the video again, right?

Re: How many time takes a video to process?  [SOLVED]

PostPosted: Tue Mar 24, 2015 12:20 pm
by Thomas L
I just tried with 2 videos of 1.9GB and 1.5GB, it is working. You probably encountered a temporarily network problem somewhere. I am sorry for you but you'll have to try again...

(Yes, you can close your previous window)

Re: How many time takes a video to process?

PostPosted: Thu May 28, 2015 6:05 pm
by transreal360
i'm sorry, but now I'm facing almost the same problem...

A new video is 'processing' for about 3 hours. The video it's 1,8 GB and about 3'30'' long...

How many time takes a video to process?

Re: How many time takes a video to process?

PostPosted: Thu May 28, 2015 7:57 pm
by transreal360
Answer: About 5 hours :)

Video is already upload and live