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Panotour 2.5 beta crashes on start-up

PostPosted: Mon Dec 28, 2015 5:11 pm
by smartview360
Panotour v2.5 beta crashes immediately on start-up.
I can still start and use v2.3 okay

Re: Panotour 2.5 beta crashes on start-up

PostPosted: Mon Dec 28, 2015 5:19 pm
by Annis
Were you prompted to send any crash reports?
What is your computer configuration?

Re: Panotour 2.5 beta crashes on start-up

PostPosted: Thu Dec 31, 2015 3:05 am
by smartview360
yes, crash reports were submitted.

Intel Core i7-4790@3.6GHz 64-bit
16GG memory installed
Windows 8.1

Re: Panotour 2.5 beta crashes on start-up

PostPosted: Sat Jan 02, 2016 6:51 pm
by smartview360
PS... I also have the Branding licence plug-in

Re: Panotour 2.5 beta crashes on start-up

PostPosted: Mon Jan 04, 2016 2:11 pm
by bdd
Is another version of Panotour Pro running at same time ?

If yes, close it and retry.

If no, open your task manager and verify that there is no panotour process still running, or any sql process.
If there are some, kill them, and retry Panotour Pro 2.5RC2 .

Gérald

Re: Panotour 2.5 beta crashes on start-up

PostPosted: Mon Jan 04, 2016 11:32 pm
by smartview360
Only one version running.....
However I have today upgraded to Windows 10
Panotour 2.5 ran and worked fine first time
Registered Unbranding licence.
Re-built tour however Kolor branding was not removed.
Restarted Panotour 2.5 and crashed each time.

Re: Panotour 2.5 beta crashes on start-up

PostPosted: Tue Jan 05, 2016 2:42 pm
by bdd
Hi,

If you open Panotour Pro by double clicking on an existing project file ( *.kpt ), do you have the same crash ?

If you don't have any project file, download the attached file "emptyProject.kpt" and double click on it.

Gérald

Re: Panotour 2.5 beta crashes on start-up

PostPosted: Thu Jan 14, 2016 2:32 pm
by smartview360
Crashes in all cases:
1) opening PTP v2.5 application
2) clicking on existing (known-working) project
3) opening emptyproject.kpt