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360 Video Inside Tour Doesn't Play

PostPosted: Mon Mar 12, 2018 9:03 am
by neofilm
If you go to the tour I created at the top of my page here: https://neofilm.us/virtualtours/ you'll see that I have created a tour with a video. The video was created with a GoPro Fusion. It's about 3 hotspots into the tour. It's in the Kitchen of the Restaurant.

The 360 video plays fine on my computer. It does not play at all on my Samsung Tablet, Moto Gen 5, or my wife's iphone. However, if we watch 360 videos outside of the tour, like when on YouTube, they play fine on all devices.

Re: 360 Video Inside Tour Doesn't Play

PostPosted: Wed Mar 21, 2018 9:53 am
by benji33
You have to transcode the video into compatible web formats. Use FFmpeg, HandBrake, HitFilm Express etc...
Panotour allows you to add alternative video files.

Note: YouTube/Facebook videos are all transcoded into their web/streaming formats. It's why these kind of videos can go everywhere.