Do you know which US suppliers were carrying the kit? I can't find any now, and I have had a confirmed order cancelled on me. I'd love to find one ASAP as I have a job that could really use it.

Thanks, I have ordered one from astronomics as it works out cheaper than the same model from Skywatcher themselves and even though it is actually shipped from them direct. We'll see if it turns out to be back ordered too, i have yet to receive a confirmation

i'll bear that in mind, hopefully Astronomics won't turn out to be yet another retailer that offers stock they can't supply.

Hello "jeremy",

Are you a "papywizard" user or do-you have the intention to become one ?
If this is the case, could you provide us with some info's about you ...
See our "known" users database:
http://www.autopano.net/wiki-en/action/ … s_feedback
You can Email all this directly to me and I will put in our database ...
Thanks

Last edited by claudevh (2010-01-13 11:33:23)

bfp169 wrote:

Hi,

I also bought the Merlin MAK90 at Astronomics after having tried desperatly to buy it from Pulsar Optical (they charged once my paypal and once my Visa but were unable to deliver it to my UK address - they still need to charge it back after two months )..

Beware of pulsar optical...they seem to be the same as scope'n'skies...

compare these pages:
http://www.pulsar-optical.co.uk/prod/me … eluxe.html
http://www.scopesnskies.com/prod/merlin … eluxe.html

and then read these threads:
http://forum.skyatnightmagazine.com/tm. … +AND+skies
http://forum.skyatnightmagazine.com/tm. … amp;#67174

Where it seems a lot of people have had troubles getting anything delivered... (!)

I almost ordered from them but got suspicious when they had two domains with very similar stores...I would avoid them - and if you have an order with them, file an official complaint & talk to paypal/visa asap.

Can someone take them off the dealer list in the FAQ..?

Just my 5p

//O.

Last edited by odd (2010-01-23 05:19:52)

odd wrote:

Beware of pulsar optical...they seem to be the same as scope'n'skies...

compare these pages:
http://www.pulsar-optical.co.uk/prod/me … eluxe.html
http://www.scopesnskies.com/prod/merlin … eluxe.html

and then read these threads:
http://forum.skyatnightmagazine.com/tm. … +AND+skies
http://forum.skyatnightmagazine.com/tm. … amp;#67174

Where it seems a lot of people have had troubles getting anything delivered... (!)

I almost ordered from them but got suspicious when they had two domains with very similar stores...I would avoid them - and if you have an order with them, file an official complaint & talk to paypal/visa asap.

Can someone take them off the dealer list in the FAQ..?

Just my 5p

//O.

Yes, they are the same. I am sorry to hear you have had problems.

I don't know why they seem to find it so difficult to deliver to people. Their warehouse and showroom is not far from where I live. They have a showroom and warehouse, on a small industrial estate just outside Ely, in Cambridgeshire. They seem to carry a lot of stock and have knowledgeable staff - so why they fail to process and deliver some orders is beyond my understanding. It is quite a large operation so I guess they must also have a lot of customers who have no troubles with order processing or  delivery.

Personal shoppers would have no problems I think - just call to check they have stock before making the trip.
..........

FWIW I bought my Merlin from Telescope Planet - http://www.telescopeplanet.co.uk/ - and had some hassles with them too. I had to chase them up several times before they delivered and then my fisrt Merlin had no battery holders and it took another two weeks to get a replacement. That was before I was aware of Pulsar Optical etc. who are just 10 miles from me.

Perhaps these astroscope retailers just tend to be rather badly managed businesses, with a better knowledge of scopes than of how to run an efficient business?

Last edited by mediavets (2010-01-23 19:08:26)

claudevh wrote:

This is impossible to have a correct follow-up of the "dealer list in the FAQ's" as I have never get "any feedbacks nor inputs" about this list. This listing is clearly "for information only" and has been created for helping the users in their search for "the Graal" ...
There is enough sellers in UK and I will remove Scopes’n’Skies and Pulsar Optical from he listing !

I still do not understand why they were unable to ship it to my UK address. Not to mention the excessive price they wanted to charge to continental Europe (over £80). I hope I will be able to recover the money.

Skywatcher is helpful regarding my problem, however they were still not able to send me the EC declaration of Conformity.

Note that it is unlawful not to have the CE mark on a electronics product in Europe. I am quite surprised the european importers did not pass this information to the manufacturer.

Last edited by bfp169 (2010-01-25 21:39:36)

mediavets wrote:

Where are you based?

I am based in Luxembourg.

Regards

mediavets wrote:

OK - so why choose to purchase a Merlin from the UK?

I have a UK address and can herefore easily have things delivered in the UK. But the mount was also difficult to find elsewhere or had firmware problems (I know they have been solved since then).

Last edited by bfp169 (2010-01-26 16:52:04)

I finally got my multi-function mount from the customs.

Big thumbs up for the skywatcher support team which has taken the time and the effort to help and provided me with the full EMC compliance report (62p).
regards,

claudevh wrote:

This is impossible to have a correct follow-up of the "dealer list in the FAQ's" as I have never get "any feedbacks nor inputs" about this list. This listing is clearly "for information only" and has been created for helping the users in their search for "the Graal" ...

Hi Claudevh,

Thanks for the feedback!! I know it's hard work to maintain a good f.a.q - I am very grateful for the time and effort you put in to make the merlin information available to us all..!

I really just wanted to send a bit of feedback about the suppliers, as a small contribution to the f.a.q...and to help others avoid troubles with merlin orders...

Many thanks for the supplier link, I'm not sure if I'll buy the merlin head or to wait for the OWL head...or both - it may take a bit of time for the OWL...but I'd love to write some code for it!

cheers //O.

Please keep up the good work, this forum is great!!