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#1 2012-10-10 20:09:38

eacapture
Member
From: Brasil
Registered: 2012-04-05
Posts: 16

ERROR: plugin(logo4) loading error: virtualtourdata/graphics/logo4.gif

Hello, I have this problem lately.
When I view the IPHONE, gives this error.
Can you help me?
ERROR: plugin(logo4) loading error: virtualtourdata/graphics/logo4.gif


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#2 2012-10-11 04:17:50

Destiny
Moderator
From: Australia
Registered: 2010-04-27
Posts: 2355
Website

Re: ERROR: plugin(logo4) loading error: virtualtourdata/graphics/logo4.gif

Hi... Have you checked to see if your logo4.gif grahic is located in "virtualtourdata/graphics/logo4.gif" folder... It might be as simple as uploaded the missing gif graphic...

You can test to see if it can be found by adding the prefix to the virtualtourdata >>> folder.. Meaning the full url to that gif....If it doesn't open in a brower, then its missing or not placed in the right folder....

Destiny...


Virtual Tours and 3D/360 Object/Product Photographer - Our aim is to create a 3D/360 Virtual Tour Shop/Store with links to 3D/360 degree products. My gear, VR Drive II - D90 - Nikon 10.5 fisheye - Nikon D800 with Nikon-Nikkor 14-24 - NOVOFLEX Magic Balance - Acratech GP Ball-head - Nodal Ninja 4 + RD-16 Rotor - Manfrotto 190CXPRO4 Carbon Fiber Tripod smile smile

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#3 2012-10-11 16:00:48

eacapture
Member
From: Brasil
Registered: 2012-04-05
Posts: 16

Re: ERROR: plugin(logo4) loading error: virtualtourdata/graphics/logo4.gif

Destiny. Not solved.
LOGO4.GIF is there in the folder virtualtourdata.
I can see the tour in Google Chrome and Internet Explorer, with no problems
Only when I see the Iphone or the Ipad is that this problem appears!
http://www.capturezapp.com.br/360/Porta … ltour.html

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#4 2012-10-11 22:17:39

Destiny
Moderator
From: Australia
Registered: 2010-04-27
Posts: 2355
Website

Re: ERROR: plugin(logo4) loading error: virtualtourdata/graphics/logo4.gif

OK.. Very strange... One thing was of concern is how long the logos took to load on my Mac.. but at least they were there.. I am sure that the logo is an feature option in iPhones but not 100% certain.. Also, I am not sure why it is saying it cannot find the plugin.. There is no krpano plugin and ptp, is a generic plugin.. I am sure it should be there as part of the default build..

Anyway.. I can only suggest you try a few things.. One, make sure your file names and file extension are not in upper case.. sometimes that has issues..

Also, there are different versions of gif's, I suggest you borrow a gif from the krpano folder, and test that.. if it works, then your gif format is at fault.. I know of at least 3 different formats of gif.. Also, if its an available option, empty your cache.

Destiny..

Last edited by Destiny (2012-10-12 12:47:56)


Virtual Tours and 3D/360 Object/Product Photographer - Our aim is to create a 3D/360 Virtual Tour Shop/Store with links to 3D/360 degree products. My gear, VR Drive II - D90 - Nikon 10.5 fisheye - Nikon D800 with Nikon-Nikkor 14-24 - NOVOFLEX Magic Balance - Acratech GP Ball-head - Nodal Ninja 4 + RD-16 Rotor - Manfrotto 190CXPRO4 Carbon Fiber Tripod smile smile

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#5 2012-10-22 19:45:05

eacapture
Member
From: Brasil
Registered: 2012-04-05
Posts: 16

Re: ERROR: plugin(logo4) loading error: virtualtourdata/graphics/logo4.gif

Solved!!
The logo was a file of Corel, which was very large. I just exported the logo smaller. and it worked!
Thank you Destiny for try to help me!!!

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