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#1 2011-11-18 08:01:12

davwe
New member
Registered: 2011-11-17
Posts: 8

[APP 2.6 RC1 Win7x64sp1] crashes browsing for files

2.6rc1 crashed twice in a row when I tried to browse for images for a project. It also crashed when I browsed for a different render-done sound, though the second time that worked. I'm using Win7x64sp1 Ultimate, with all current patches.

crashes all look like:
    Faulting application name: AutopanoPro_x64.exe, version: 2.6.0.301, time stamp: 0x4eb9c3e6
    Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c8f9
    Exception code: 0xc0000005
    Fault offset: 0x0000000000027b11
    Faulting process id: 0x240c
    Faulting application start time: 0x01cca5bccf85ef36
    Faulting application path: C:\Program Files\Kolor\Autopano Pro 2.6\AutopanoPro_x64.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: f5f5d6cf-11b0-11e1-b667-000272153b16
also
    Report Id: 7755c3af-11af-11e1-b667-000272153b16
    Report Id: a916a1f9-11a4-11e1-bd70-000272153b16

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#2 2011-11-18 09:27:30

AlexandreJ
Absolute beginner
From: Challes les eaux, France
Registered: 2005-11-14
Posts: 7632
Website

Re: [APP 2.6 RC1 Win7x64sp1] crashes browsing for files

Issue 1007 opened

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#3 2011-11-18 09:29:53

davwe
New member
Registered: 2011-11-17
Posts: 8

Re: [APP 2.6 RC1 Win7x64sp1] crashes browsing for files

I changed the memory used from 6g to 4g and it hasn't crashed since.

Actually to 3867MB, not 4g. I just bumped it 6743MB, and it crashed on file browsing. Reduced back down and it works fine.

Last edited by davwe (2011-11-18 09:33:29)

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#4 2011-11-18 09:30:58

AlexandreJ
Absolute beginner
From: Challes les eaux, France
Registered: 2005-11-14
Posts: 7632
Website

Re: [APP 2.6 RC1 Win7x64sp1] crashes browsing for files

So, you reduced the number of RAM installed and it solved this issue ?

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#5 2011-11-18 09:34:29

davwe
New member
Registered: 2011-11-17
Posts: 8

Re: [APP 2.6 RC1 Win7x64sp1] crashes browsing for files

Ah, sorry, I wasn't clear. I'm changing the "Memory Used" setting. My system has 16G of RAM.

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#6 2011-11-18 09:45:16

davwe
New member
Registered: 2011-11-17
Posts: 8

Re: [APP 2.6 RC1 Win7x64sp1] crashes browsing for files

Also, no problem configuring APP 2.5.2 with 6G Memory Used.

Last edited by davwe (2011-11-18 09:45:49)

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#7 2011-11-18 17:54:44

davwe
New member
Registered: 2011-11-17
Posts: 8

Re: [APP 2.6 RC1 Win7x64sp1] crashes browsing for files

APP 2.5.2
Set Memory Used to 8000 out of 10.0GB free
  7962 OK
Set Memory Used to 9000 out of 10.0GB free
  8961 OK

APP 2.6
Set Memory Used to 6300 out of 10.0GB free
  6298 browse crash
  6295 browse crash
Set Memory Used to 6200 out of 10.0GB free
  6188 browse crash
  6174 OK
  6166 OK
  6163 render finished, then crashed
      I was just watching it, not clicking anything.
  6163 render finished, then crashed (just watching)
Set Memory Used to 6150 out of 10.0GB free
  5983 OK
  5961 browse crash
  5955 render OK, then crash (just watching)
Set Memory Used to 6100 out of 10.0GB free
  5952 render OK, then crash (just watching)
  5982 OK
  5962 OK
  5963 OK
  5968 OK
  5959 OK

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#8 2012-01-25 16:36:09

AlexandreJ
Absolute beginner
From: Challes les eaux, France
Registered: 2005-11-14
Posts: 7632
Website

Re: [APP 2.6 RC1 Win7x64sp1] crashes browsing for files

Related to windows 7,, 64bits browser crash probably : http://www.kolor.com/forum/t13891-autop … h-analysis

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