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Re: Error Message [SOLVED]

Hi guys, I have a similar issue, its started this summer. Here is a link to a tour a built last Friday: http://83-136-250-41.uk-lon1.host.upcloud.com/pt/wopi/mosaic/mosaic.html I opened the project today and if you look at the video you see my problem, If I rebuild the project everything works. But...
by bdd
Tue Aug 07, 2018 10:14 am
 
Forum: Panotour - Bugs & discussion
Topic: Error Message
Replies: 9
Views: 1083

Re: Unexpected Error Occured durng software execution

Hello, 1. Did you download the 32bits or the 64bits version of Panotour Pro installer ? If you downloaded the 32bits version, uninstall it and install the 64bitsversion. 2. Do you have an up-to-date driver for your graphical card ? Go on the manufacturer website, download the latest version of the d...
by bdd
Tue Aug 07, 2018 10:02 am
 
Forum: Panotour - Bugs & discussion
Topic: Unexpected Error Occured durng software execution
Replies: 10
Views: 921

Re: Gyroscope problem in vr tour on iframe

Sadly, there is no solution.

When the website and the iframe are on different domains, the gyroscope is not supported.
It's a browser limitation, not a player one.

Gérald
by bdd
Thu Aug 02, 2018 1:46 pm
 
Forum: Using Panotour / Panotour Pro
Topic: Gyroscope problem in vr tour on iframe
Replies: 1
Views: 227

Re: Android bug: inactive buttons when started in fullscreen

Is there something I can do to fix this in 2.5.13 so it is working again, that each time I proceed to the next panorama via hotspot, I end up at the basic centre of my panorama image? I don't understand exactly what the issue is. Do you want a "custom view" when loading a new scene from a...
by bdd
Thu Aug 02, 2018 8:30 am
 
Forum: Panotour - Bugs & discussion
Topic: Android bug: inactive buttons when started in fullscreen
Replies: 6
Views: 713

Re: Can't add pictures

On which platform are you testing Panotour Pro ?
Windows or MacOS ?
If it is Windows, is it a 64bits version or a 32bits one ? Did you download the right version ?

http://www.kolor.com/panotour/download/
Gérald
by bdd
Tue Jul 31, 2018 8:58 am
 
Forum: Using Panotour / Panotour Pro
Topic: Can't add pictures
Replies: 1
Views: 241

Re: Bug in uploaded panotour

1/ Can you send me the generated XML files ?
2/ And the screenshot of the error message. Just to have the exact message. I guess you did a typo in the one you wrote.
3/ Can you verify on the serve side that the tiles are also in the directory ? And that they have a read access right.

Gérald
by bdd
Mon Jul 30, 2018 7:49 am
 
Forum: Panotour Future
Topic: Bug in uploaded panotour
Replies: 10
Views: 904

Re: Bug in uploaded panotour

What is strange in your case is the name of the tile : "_1" ! As if the source name was empty. 1/ What is the name of the source scene file ? 2/ What is the scene name in the project ? 3/ What is the size of the source file ? 4/ Do you have any tile in the directory : KOTOdata/koto16_logo_...
by bdd
Mon Jul 30, 2018 7:28 am
 
Forum: Panotour Future
Topic: Bug in uploaded panotour
Replies: 10
Views: 904

Re: Bug in uploaded panotour

Screenshots won't be interesting if there is no error displayed on them so the first thing to do is to know if there are some errors : 1. Do you have any errors displayed at the bottom of the black screen ? 2. If you open the Developper tools of Chrome, display the console, and reload the tour, do y...
by bdd
Fri Jul 27, 2018 3:25 pm
 
Forum: Panotour Future
Topic: Bug in uploaded panotour
Replies: 10
Views: 904

Re: Bug in uploaded panotour

Can you share the URL of the tour with us ?

And can you tell us on which device and browsers you see those blackscreens.

Gérald
by bdd
Fri Jul 27, 2018 3:11 pm
 
Forum: Panotour Future
Topic: Bug in uploaded panotour
Replies: 10
Views: 904

Re: urgent feature request: anonymizeip for google analytics [DONE]

Yes, there is a new option in the Analytics plugin for it.

Gérald
by bdd
Fri Jul 27, 2018 2:00 pm
 
Forum: Panotour Future
Topic: urgent feature request: anonymizeip for google analytics
Replies: 3
Views: 869

Re: Pdf ne veut pas s'ouvrir [RESOLU]

Bonjour,

Avez vous le même problème si vous décochez l'option "avancée" : "Display PDF file with a web interface" dans les paramêtre de l'action d'affichage du PDF.


Gérald
by bdd
Fri Jul 27, 2018 1:03 pm
 
Forum: Panotour - Bugs et discussions (FR)
Topic: Pdf ne veut pas s'ouvrir
Replies: 3
Views: 515

Re: Autorotation/autotour [SOLVED]

You probably used the wrong action or the wrong start setting.

You have to "start the autotour" not the "autorotation" .

Just verify the start setting : "Start with : autotour"
or the action you may use to start it.

Gérald
by bdd
Fri Jul 27, 2018 9:31 am
 
Forum: Using Panotour / Panotour Pro
Topic: Autorotation/autotour
Replies: 2
Views: 259

Re: How do I get background sound to play in VR mode?

Does it start if you touch the screen once more ?

Gérald
by bdd
Fri Jul 27, 2018 9:08 am
 
Forum: Using Panotour / Panotour Pro
Topic: How do I get background sound to play in VR mode?
Replies: 2
Views: 260

Re: Language broplem...

Hi Rami,

what do you mean by CoCL ?

I checked the tour, and all seemed to work fine to me.

Gérald
by bdd
Fri Jul 27, 2018 8:43 am
 
Forum: Using Panotour / Panotour Pro
Topic: Language broplem...
Replies: 1
Views: 203

Re: Prévisualisation panorama dans Panotour

Si vous êtes sous Windows, la première chose à faire est de mettre à jour votre pilote de carte graphique. Ne faites pas confiance au gestionnaire de pilote de Windows qui peut vous dire que le pilote est à jour alors qu'il ne l'est pas. Rendez vous sur le site du createur de votre carte graphique, ...
by bdd
Fri Jul 27, 2018 8:27 am
 
Forum: Panotour - Bugs & discussion
Topic: Prévisualisation panorama dans Panotour
Replies: 2
Views: 243

Re: Sécuriser une visite virtuelle [RESOLU]

Cela semble venir du chargement des tuiles de la carte affichée dans votre visite.

Nous sommes en train de voir si cela peut être corrigé.

Gérald
by bdd
Fri Jul 27, 2018 8:03 am
 
Forum: Panotour - Bugs et discussions (FR)
Topic: Sécuriser une visite virtuelle
Replies: 8
Views: 813

Re: Mobile device friendly template

You have to create your own template for this.

Or you can use this plugin : Skin Plus
http://www.kolor.com/wiki-en/action/vie ... _by_KImage

But it's an extra plugin, not free, and not maintained by Kolor.

Gérald
by bdd
Wed Jul 25, 2018 3:23 pm
 
Forum: Using Panotour / Panotour Pro
Topic: Mobile device friendly template
Replies: 1
Views: 489

Re: barre de controle sur une vidéo

Non, ce n'est pas possible via cette action. Si vous placez cette vidéo sur un site comme youtube ou vimeo, alors en utilisant l'action "afficher une video web" vous bénificierez de la barre de controle de ces sites (et aussi de l'encodage de la video compatible avec tous les devices et to...
by bdd
Wed Jul 25, 2018 3:12 pm
 
Forum: Utilisation Panotour / Panotour Pro (FR)
Topic: barre de controle sur une vidéo
Replies: 4
Views: 543

Re: BUG - Show/Hide specific hotspots Plugin

Ce ne sont pas juste "des lignes de code". Il faut pouvoir mettre à jour et conserver l'état courant pour ce panorama (si j'ai bien compris vous voulez des etats par panorama) : spot affichés ou non, et en fonction de cet état appeler l'action d'affichage/masquage des spots . <krpano showm...
by bdd
Wed Jul 25, 2018 3:07 pm
 
Forum: Utilisation Panotour / Panotour Pro (FR)
Topic: BUG - Show/Hide specific hotspots Plugin
Replies: 3
Views: 452

Re: barre de controle sur une vidéo

Avez vous un lien vers cette visite ? Nous n'avons pas remarqué de bug sur le plugin "Barre de controle video" lors de nos tests. Pouvez vous nous indiquer sur quel navigateur (Chrome, Safari, Firefox, etc...) vous testez votre visite et sur quel machine ? PC, Mac, iPhone, Android, etc... ...
by bdd
Wed Jul 25, 2018 2:56 pm
 
Forum: Utilisation Panotour / Panotour Pro (FR)
Topic: barre de controle sur une vidéo
Replies: 4
Views: 543

Re: Sécuriser une visite virtuelle [RESOLU]

Est-ce que le site sur lequel elles se trouvent est lui marqué comme "sécurisé" ?

Avez vous un lien à nous donner ?

Gérald
by bdd
Wed Jul 25, 2018 2:12 pm
 
Forum: Panotour - Bugs et discussions (FR)
Topic: Sécuriser une visite virtuelle
Replies: 8
Views: 813

Re: ERROR: loadscene() - scene "undefined" not found

ampedo wrote:Hello, did You solve the problem???


Do you have any URL to show us the issue ?

the "undefined" issue, is many times a lack of file on the server.

One or more files were not uploaded

Gérald
by bdd
Wed Jul 25, 2018 2:09 pm
 
Forum: Panotour - Bugs & discussion
Topic: ERROR: loadscene() - scene "undefined" not found
Replies: 5
Views: 841

Re: Help! Fatal Error - xml parsing failed?

THINKTANK86 wrote:It was because of an action not being removed thank you - however should this not be fixed in program not to happen, if an action is missing it's components then maybe it should not be built?

thanks agian
A


Of course it has to be fixed.
It will be in next release of Panotour.

Gérald
by bdd
Wed Jul 25, 2018 1:41 pm
 
Forum: Panotour - Bugs & discussion
Topic: Help! Fatal Error - xml parsing failed?
Replies: 4
Views: 545

Re: Please help me!

Of course you can.

Here is a really old tutorial about this.
I am not sure you can follow it step by step now, but it will give you the main lines :

http://www.kolor.com/wiki-en/Reproducin ... or_artwork

Gérald
by bdd
Wed Jul 25, 2018 9:13 am
 
Forum: Using Panotour / Panotour Pro
Topic: Please help me!
Replies: 1
Views: 569

Re: BUG - Show/Hide specific hotspots Plugin

Car ces actions ne sont pas prévues pour faire un filtrage permanent.

Si vous souhaitez avoir un mécanisme de filtrage, il faut ajouter une portion de code et utiliser le plugin Call actions on tour events, pour réappliquer les filtres à chaque chargement de panorama .

Gérald
by bdd
Wed Jul 25, 2018 9:09 am
 
Forum: Utilisation Panotour / Panotour Pro (FR)
Topic: BUG - Show/Hide specific hotspots Plugin
Replies: 3
Views: 452
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