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Re: Black Frame issue when scrolling 360 tour

I'm using latest version of Chrome - Version 61.0.3163.79 (64-bit).

I don't see the black frame when trying on Chrome on another laptop - bizarre! I'm wondering if it's seen by anyone else?

Has this issue ever come up before?

Mike
by scanview
Tue Sep 05, 2017 8:31 pm
 
Forum: Panotour - Bugs & discussion
Topic: Black Frame issue when scrolling 360 tour
Replies: 5
Views: 841

Re: Black Frame issue when scrolling 360 tour

still same issue when I do that...
by scanview
Sun Sep 03, 2017 6:05 am
 
Forum: Panotour - Bugs & discussion
Topic: Black Frame issue when scrolling 360 tour
Replies: 5
Views: 841

Black Frame issue when scrolling 360 tour

Hi I have noticed a black frame underneath a Virtual Tour when displayed on one of my websites but not another. Any ideas on why this is happening. I'm using the exact same code. https://www.myguideauckland.com/event-venues/ellerslie-event-centre (black frame shows when you scroll down) https://www....
by scanview
Sat Sep 02, 2017 1:20 am
 
Forum: Panotour - Bugs & discussion
Topic: Black Frame issue when scrolling 360 tour
Replies: 5
Views: 841

Re: Panotour Viewer - Proxy unable to reach local host [SOLVED]

Appreciate your help in this matter!
by scanview
Wed Mar 29, 2017 9:03 am
 
Forum: Panotour Viewer
Topic: Panotour Viewer - Proxy unable to reach local host
Replies: 8
Views: 2815

Re: Panotour Viewer - Proxy unable to reach local host [SOLVED]

Hi Destiny

Can you reply to my email with your email so I can share PTV via dropbox. I've tried on another PC and it works fine. It would be good for you to also check though :)
by scanview
Wed Mar 29, 2017 7:19 am
 
Forum: Panotour Viewer
Topic: Panotour Viewer - Proxy unable to reach local host
Replies: 8
Views: 2815

Re: Panotour Viewer - Proxy unable to reach local host [SOLVED]

Hi Destiny

No it's a straightforward tour - no sound/videos or PDFs so not sure why get the message about not supporting propriety codes. I can view the tour ob my laptop using my PTV file. It's just the client having problems.
by scanview
Wed Mar 29, 2017 6:12 am
 
Forum: Panotour Viewer
Topic: Panotour Viewer - Proxy unable to reach local host
Replies: 8
Views: 2815

Panotour Viewer - Proxy unable to reach local host [SOLVED]

Hi I've recent advised a client how to view the 360 Tour locally on their laptop using the PTV. They have downloaded the latest version and downloaded the same PTV file that I can see on my own laptop and PTV. However they have sent me the attached screenshot as they have problems viewing? Any ideas...
by scanview
Wed Mar 29, 2017 5:54 am
 
Forum: Panotour Viewer
Topic: Panotour Viewer - Proxy unable to reach local host
Replies: 8
Views: 2815

Re: Tour Display Issue on PC

I've checked on Internet Explorer and they play fine. On Chrome, my older tours play fine but the latest ones I've done in the last couple of months of Panotour 2.5.5 don't load properly in Chrome - strange? I use Chrome Version 55.0.2883.87 m
by scanview
Mon Jan 16, 2017 11:15 am
 
Forum: Using Panotour / Panotour Pro
Topic: Tour Display Issue on PC
Replies: 5
Views: 565

Re: Tour Display Issue on PC

Chrome is up to date as are my graphic drivers. (I run a windows 8.1 on HP Pavillion, 64mbi, 12 gb installed RAM) so no idea why the tours are not displaying properly - I can view my Google StreetView Tours fine but not the Panotour ones. Some load up but not fully, while some show the "xxxtour...
by scanview
Fri Jan 13, 2017 8:39 pm
 
Forum: Using Panotour / Panotour Pro
Topic: Tour Display Issue on PC
Replies: 5
Views: 565

Tour Display Issue on PC

Strangely, on my PC my tours no longer load properly - see screenshot attached A few weeks ago everything was fine but now the tours won't display properly. The control buttons to move the tour direction don't work and the different shots don't load properly. When viewing in Chrome on my other PC an...
by scanview
Thu Jan 12, 2017 9:12 am
 
Forum: Using Panotour / Panotour Pro
Topic: Tour Display Issue on PC
Replies: 5
Views: 565

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