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Re: post to facebook, view on a mobile in browser

Unfortunately that is not yet possible. Facebook won't let us integrate HTML5 players, so we used a Flash fallback. As you may know Flash is unavailable under smartphones, so we are stuck here.
by Thomas L
Thu Mar 03, 2016 4:35 pm
 
Forum: Hosting
Topic: post to facebook, view on a mobile in browser
Replies: 2
Views: 1882

Re: Probleme pour uploader des videos [SOLVED]

Serait-il possible d'essayer avec un autre navigateur comme Chrome ou Firefox ?
by Thomas L
Fri Feb 26, 2016 1:33 pm
 
Forum: Hosting (FR)
Topic: Probleme pour uploader des videos
Replies: 8
Views: 2263

Re: Can't reset my password!

The expiring time was indeed a bit short but it worked. Could you try again ?
by Thomas L
Thu Feb 25, 2016 2:17 pm
 
Forum: Hosting
Topic: Can't reset my password!
Replies: 1
Views: 1803

Re: Probleme pour uploader des videos [SOLVED]

Bonjour,

Est-ce que le bouton "Publish" a été sans effet ?
by Thomas L
Thu Feb 25, 2016 10:33 am
 
Forum: Hosting (FR)
Topic: Probleme pour uploader des videos
Replies: 8
Views: 2263

Re: Streaming above 1080p from your hosting is deadly slow

Hi, Two things here: - our 4K versions are at 30MB/s so most DSL connections won't be able to live stream it. I agree that 12 minutes is way too much for a 3 minutes video - we use the services from Amazon '"AWS Cloudfront" to stream the videos worldwide, a rather robust service. However i...
by Thomas L
Thu Feb 18, 2016 9:42 am
 
Forum: Hosting
Topic: Streaming above 1080p from your hosting is deadly slow
Replies: 2
Views: 2060

Re: Not view video in headset view on Kolor Eyes Hosting [SOLVED]

I can't give you any timeline here, but it will be upgraded... Not in the coming days, for sure.
by Thomas L
Thu Feb 18, 2016 9:25 am
 
Forum: Hosting
Topic: Not view video in headset view on Kolor Eyes Hosting
Replies: 4
Views: 2281

Re: Not view video in headset view on Kolor Eyes Hosting [SOLVED]

Hi Tintin,

Just for our information, which mobile phone did you use and what was your OS version?
by Thomas L
Tue Feb 16, 2016 2:25 pm
 
Forum: Hosting
Topic: Not view video in headset view on Kolor Eyes Hosting
Replies: 4
Views: 2281

Re: Issues Uploading Contnet

I don't understand, where do you see that your file is "1% completed"? Or did you mean that your upload froze at 1%?
by Thomas L
Thu Feb 11, 2016 2:53 pm
 
Forum: Hosting
Topic: Issues Uploading Contnet
Replies: 1
Views: 1934

Re: How do I set default view to something like Little Plane

You can do that using the Kolor Eyes Iframe API if you have some web dev skills (setFov method).
by Thomas L
Mon Feb 01, 2016 2:24 pm
 
Forum: Hosting
Topic: How do I set default view to something like Little Planet?
Replies: 1
Views: 1807

Re: Is there an upload tool? [SOLVED]

The web interface is the only tool to upload a video to the hosting.

After how long your upload is dying?
by Thomas L
Mon Jan 18, 2016 4:36 pm
 
Forum: Hosting
Topic: Is there an upload tool?
Replies: 4
Views: 2705

Re: 4K disappeared ? [SOLVED]

4K and 1440p are available again with Chrome/Mac!
by Thomas L
Mon Jan 18, 2016 4:27 pm
 
Forum: Hosting
Topic: 4K disappeared ?
Replies: 3
Views: 2708

Re: Video won't upload

Hi,

Would you have an ad blocker? If so, please try to deactivate it. If not could you send me more about your specs and a screen capture of all your browser window with the error?
by Thomas L
Tue Jan 12, 2016 11:50 am
 
Forum: Hosting
Topic: Video won't upload
Replies: 1
Views: 1996

Re: Video wont play on ios app [SOLVED]

It will be resolved in the coming weeks
by Thomas L
Fri Nov 06, 2015 10:24 am
 
Forum: Hosting
Topic: Video wont play on ios app
Replies: 3
Views: 3133

Re: 4K disappeared ? [SOLVED]

Indeed, on Mac the best player is currently Firefox, the only one to render correctly 4K on any modern hardware. We blocked Chrome above 1440p included and I have got no foresight to the issue resolution. Safari is unfortunately not an option... On Windows or Linux, Chrome and Firefox work perfectly...
by Thomas L
Thu Nov 05, 2015 10:18 am
 
Forum: Hosting
Topic: 4K disappeared ?
Replies: 3
Views: 2708

Re: Video encoding failed [SOLVED]

Given the FAQ entry: "The videos must be in MP4 format (H264+AAC) and not exceed 2 GB", what are the detailed specs you need?

We know a variable bitrate for the video track can cause issues...
by Thomas L
Thu Nov 05, 2015 9:51 am
 
Forum: Hosting
Topic: Video encoding failed
Replies: 1
Views: 2191

Re: Video encoding failed [SOLVED]

Hi,

What software did you use for your rendering? Did you add any metadata "by hand"?
by Thomas L
Wed Oct 07, 2015 9:46 am
 
Forum: Hosting
Topic: Video encoding failed
Replies: 4
Views: 3200

Re: wrong video encoding, even though it is straight out of  [SOLVED]

Your two last videos were corrupted, their sizes being 900KB large and the second one 250MB. I'm sure the first one does not correspond to your original video. Sorry but you'll have to try to upload your videos again!
by Thomas L
Fri Sep 25, 2015 11:52 am
 
Forum: Hosting
Topic: wrong video encoding, even though it is straight out of AVP?
Replies: 3
Views: 2597

Re: wrong video encoding, even though it is straight out of  [SOLVED]

Dear Michael,

Could you let me know your username? Here or via private message, thank you.

Regards
by Thomas L
Fri Sep 25, 2015 9:00 am
 
Forum: Hosting
Topic: wrong video encoding, even though it is straight out of AVP?
Replies: 3
Views: 2597

Re: Unable to publish a video [SOLVED]

Sorry for this late answer.

We don't have any specific issues reported with Firefox on this point. If you have an extension like Adblock or Ghostery, try to deactivate them and try again?
by Thomas L
Wed Aug 26, 2015 10:20 am
 
Forum: Hosting
Topic: Unable to publish a video
Replies: 1
Views: 2722

Re: 4K videos go black in Chrome Browser [SOLVED]

If you are on Mac, Destiny guessed well, WebGL is a bit faulty with Chrome at the moment and − that has not been always the case − using Firefox or Safari should deliver 4K video if you have (real) good hardware. On Chrome you can downgrade the quality at 1080p, it will play perfectly. I can't give ...
by Thomas L
Thu Aug 13, 2015 9:06 am
 
Forum: Hosting
Topic: 4K videos go black in Chrome Browser
Replies: 3
Views: 1638

Re: Mode hors connexion (comme sur les plateformes de musiqu [SOLVED]

Ce mode hors-ligne est implémenté sur iOs, il y a un lien "Download the video" dans la page. Cela n'existe pour l'instant pas pour Android.
by Thomas L
Mon Jul 13, 2015 2:04 pm
 
Forum: Hosting (FR)
Topic: Mode hors connexion (comme sur les plateformes de musique)
Replies: 1
Views: 2131

Re: Bug cosmétique à l'upload ! [SOLVED]

Bonjour,

Cela a dû être un problème passager au niveau de votre navigateur, comme un ralentissement de Javascript. Testé à l'instant sur Ubuntu 15.04 et Chrome 43, pas de problèmes.
by Thomas L
Mon Jul 13, 2015 1:49 pm
 
Forum: Hosting (FR)
Topic: Bug cosmétique à l'upload !
Replies: 2
Views: 2147

Re: Video wont play on ios app [SOLVED]

Could you send me the URL from http://eyes.kolor.com ? In private message should you wish.
by Thomas L
Tue Jul 07, 2015 11:02 am
 
Forum: Hosting
Topic: Video wont play on ios app
Replies: 3
Views: 3133

Re: Uploaded videos endlessly stock in "in progress" state [SOLVED]

Sorry about the inconvenience, some users were indeed affected for 3 days.
by Thomas L
Tue Jul 07, 2015 11:00 am
 
Forum: Hosting
Topic: Uploaded videos endlessly stock in "in progress" state
Replies: 2
Views: 1494

Re: Wrong audio speed

A quick feedback: the issue will be resolved, but don't expect anything in the short term.
by Thomas L
Mon Jun 29, 2015 2:14 pm
 
Forum: Hosting
Topic: Wrong audio speed
Replies: 3
Views: 1594
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